We would like to thank you for our stay over the weekend. We had a great time and the staff, service and atmosphere were excellent.
A little disappointed we couldn’t get interconnecting rooms (my parents came with us, and we were placed on different floors). We had room 838, while my parents had room 738. We have a small child (15 months old) and this would have been convenient for us all to have rooms interconnecting.
We had a very quiet night with little disturbances, while my parents (who were in an interconnecting room), had a loud TV thumping until 130am, with no one in the room, as they returned very loudly at 130am.
The rooms we had were large and spacious and we were very happy with them. Having a shower over bath was great, as we were able to give our daughter a bath (splash time). The toiletries are a nice touch too, especially the mouthwash. The bed was amazing, best nights sleep I have had in over a year !!! We did have to ask for additional towels, and these were brought to our room immediately.
We purchased a package which included passes to 2 Sydney attractions. Your staff should make customers aware that both attractions must be visited the same day. We visited the SYDNEY WILDLIFE ZOO first (prior to lunch) and was planning on visiting the AQUARIUM after lunch, however, our small daughter was restless and needed sleep, so we returned to the room and planned on visiting the Aquarium on the Sunday morning prior to our 12pm check out. We were not told of this when checking into the Hotel, or when the tickets were issued at Sydney Wildlife Zoo. We were extremely disappointed, as this was one of the reasons we had come to Sydney for the weekend. We left much early than anticipated.
The breakfast was amazing, a huge selection, although we did find some of the hot food was cold (particularly the eggs and bacon), however, we enjoyed it thoroughly what we did eat. The staff (special note to DADA), was pleasant, friendly and assisted us with any needs we had, especially for our young daughter.
We would like to return later in the year, and hoping you will have similar packages/offers available then, possibly stay for 2 nights this time, and must have an interconnecting room.
- Official Description (provided by the hotel):
- Discover Sydney from its heart at The Grace Hotel and be steps away from Darling Harbour and King Street Wharf, plus the best shopping, theatres and entertainment on offer. Standing beautifully restored today, the heritage listed 4 1/2 star Grace Hotel offers warm, personalised service and a unique blend of Art Deco charm and contemporary elegance. ... more less
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- Also Known As:
- Sydney Grace Hotel
- Grace Hotel Sydney