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“Great location and service”

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PARKROYAL Darling Harbour Sydney
Ranked #26 of 178 Hotels in Sydney
Certificate of Excellence
Perth, Australia
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great location and service”
Reviewed 22 August 2014

This hotel is very well located for a Sydney trip for business or pleasure. The service is very good and the buffet breakfast was fantastic. Only complaint is access to the room via elevators take time. There was a conference on and the hotel was busy at times the staff looked stretched. The good thing was they arranged a bottle of sparkling wine to celebrate my wife's birthday which was thoughtful

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group

Helpful?
1 Thank markawake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, 25 August 2014
Thank you for the review of your most recent stay with us here at PARKROYAL Darling Harbour.

I was pleased to hear of your positive experiences at the hotel, with particular regard to our convenient location and buffet breakfast. I am also extremely pleased that you enjoyed the wine. It is always a delight to be able to spoil our guests to come to stay for a special occasion.

With regard to your comment on the speed of the lifts, I would like to apologise for the inconvenience caused by our lift replacement project. However; I am pleased to let you know that we have 2 of the new lifts fully operational, and expect to have the 3rd and final lift up and running by the end of September.


Once again, thank you for taking the time to write a review on Trip Advisor and we look forward to welcoming you back to the hotel in the future for any of your travels.

Kind Regards

Paul Flett
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,744 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (633)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Gold Coast, Australia
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 August 2014

Always fantastic to stay at PARKROYAL Darling Harbour. The cleanest hotel with an incredible team. The staff have fantastic customer service & can not be more helpful. I have stayed here many many many times & will continue to come back.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group

Helpful?
1 Thank Bec B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, 25 August 2014
Thank you for taking the time to provide us with a review from your most recent stay at the PARKROYAL Darling Harbour.

I was delighted to hear that you enjoyed your stay with us and our friendly and efficient team members. Our staff love greeting and dealing with our large variety of guests, and are more than happy to assist in any way they can.

We thank you for your comments and look forward to the opportunity of welcoming you back in the near future.
Kind Regards

Paul Flett
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 6 Contributor
143 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 21 August 2014

If you want a great modern and comfortable room close to Darling Harbour, then this is the best value you will find. Superb sleep quality, awesome location, great breakfast, super-friendly staff. And we got a great rate as well. Highly recommended and I will definitely be back.

Room Tip: High Floor will be quieter, but all rooms are great.
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  • Stayed May 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, 25 August 2014
Thank you for the review of your most recent stay with us here at PARKROYAL Darling Harbour.

I was delighted to read that you enjoyed your stay and appreciated the modern comfort offered by our guest rooms. The look and feel of our guest rooms is something we take great pride in and work hard to maintain at a high level.

I would also like to thank you for your positive feedback regarding our staff. Our dedicated team members work diligently to cater to as many individuals’ needs as possible. I will be sure to pass on your comments.


Once again, thank you for taking the time to write a review on Trip Advisor and we look forward to welcoming you back on your next business or leisure trip.

Kind Regards

Paul Flett
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 August 2014

Stayed for 5 days; was given a room on the 4/F. Beautiful room and bathroom, newly refurbished and bigger than I expected. Check-in was fast; Reception asked if I had GHA membership so I could avail of the Free Wifi. Luckily, I signed up prior so we got a free Wi-Fi for our 5-day stay and complimentary bottled water as well! Bellboy was very attentive and helpful. Concierge got us a taxi van for transport back to the airport, Cost was $70 for a family of 5. Just cross the road and there's Darling Quarter (restaurants and playground for the kids!) and just a few steps away to Darling Harbour. 5 minutes walk to Town Hall Station. Great restaurants nearby; worth mentioning is Home Thai Resto at Sussex Rd. The hotel's business center is accessible, just in the lobby, 4 mac computers and printer available. Perfect for our Airline online check-in for our Flight and printed off our boarding pass instantly, no extra charges. We booked this as a Mystery Hotel via lastminute.com We loved our stay! Thank you staff and management for being customer oriented.

Room Tip: sign in to GHA membership for free wi-fi and complimentary bottled water everyday
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank FishaRainbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, 20 August 2014
Thank you very much for your feedback following your recent business visit. We appreciate and value the time you have taken to share your experience with us on TripAdvisor.

I was delighted to read that you enjoyed your stay and that your choice of Mystery Hotel turned out to be us. It is also pleasing to read that you managed to take advantage of some of the fantastic restaurants that the city has to offer. Home Thai is one of my favourites too.

I am also pleased that you were able to take advantage of our hotel loyalty program. The free WiFi and water bottles, are only the first of many benefits that result from the program.

Once again, thank you for taking the time to write a review on Trip Advisor and we look forward to welcoming you back to the hotel in the future.


Kind Regards

Paul Flett
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 August 2014

Hotel Staff friendly though sometimes a tad hard to understand with all different nationalities working there. Though great idea with the different nationalities to cater for all tourists from all countries.

We arrived at 2pm & did have to wait for our room to be ready upon arrival when the rest of our group checked in straight away which wasn't a issue as we left our luggage in their room until it was ready. Being on the loyalty program (basic package) also gave us 2 bottles of water & free internet which was good.
.
Hotel very clean & tidy, only thing is if your booking over the phone ask where you room is located. We had a group of us staying on the same floor, some got harbour views, some got street views which was fine though our street view consisted of another unit with what looked liked young students living in them. We had to keep our curtain closed day & night as they could see straight in & vice versa, probably a distance gap of 2 metres.

Very convenient location to Darling Harbour, probably a 5 to 10 min walk.
Walk to City Centre was about 15 - 20mins
Walking to Circular Quay where the ferries are was about a 30 - 45mins.
If catching a ferry don't get the all day pass like we did as you cannot go from one place to the other direct, you need to keep going back to Circular Quay terminal then go back out again. A lot of time wasted going back & forth, just pay for the individual trips from terminal to terminal its much easier.

Doyle's Seafood Restaurant at Watsons Bay is a must, we didn't have a reservation & the line you stood in had reservation & non. We stood in non & they did take about 15mins to acknowledge us. When being seated downstairs was busy & we were taken upstairs to find it empty with only one other group of diners & had the best viewed seat in the house with the Sydney Harbour Bridge, all the boats & a glorious day with a brilliant sunset to match. The quality & freshness of the seafood was very good & to make our experience even better our waitress Georgia I think her name was WAS OUTSTANDING!

  • Stayed August 2014, travelled with friends
    • Service
Helpful?
1 Thank Jules442014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, 20 August 2014
Thank you for reviewing your most recent stay with us here at PARKROYAL Darling Harbour.

I am delighted that you enjoyed your stay and you found our location to be so convenient. We take great pride in our proximity to local attractions, Darling Harbour and the CBD. It provides ease of access for both our corporate and leisure guests.

With regard to your room, I would like to offer my sincere apologies for the view offered by your room, and that you felt uncomfortable. While we cannot change the location of our hotel, our team are always more than happy to try to make our guests as comfortable as possible. If you are ever in a situation where you feel unhappy, then please do not hesitate to contact our team members, and they will do everything they can to ensure your comfort. This can sometimes result is changing your room.
Once again, thank you for taking the time to write a review on Trip Advisor your constructive feedback. We look forward to the opportunity of welcoming you back in the near future and to restoring your faith in our hotel.

Warm Regards

Paul Flett
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
Level 4 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 August 2014 via mobile

We stayed at the Parkroyal for 5 nights. It was clean and modern and the guy at the front desk (Paul from New Zealand) was very friendly and helpful. When we arrived our room wasn't ready so we went off for a couple of hours to explore. It is close to Darling Harbour where there is a great playground for the kids which our children loved and made very good use of in the 2 hour wait!
It is easier enough to walk into the centre of Sydney from the hotel and takes about 20/25 mins or you can get the free bus which is a 5/10 min walk away.
The room was clean and fresh, nicely decorated and modern. We had a 4th floor room which was a bit noisy with the roads out at the front. It is about a 25min walk from central station.
A good hotel in a good location if you want to be close to Darling Harbour.

Stayed August 2014, travelled with family
Helpful?
1 Thank NicJ72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, 20 August 2014
Thank you for the review of your most recent stay with us here at PARKROYAL Darling Harbour.

I am delighted that you and your family enjoyed your stay and the central location of our hotel. The local park at Darling Harbour (Tumbalong Park) is a very popular attraction for the kids and I am very pleased that your family was able to take advantage of it.

It is also pleasing to read that you appreciated your clean and modern guest room. The look and feel of our guest rooms is something we take great pride in and work hard to maintain at a high level.
Once again, thank you for taking the time to write a review on Trip Advisor .We look forward to the opportunity of welcoming you back in the near future.

Kind Regards

Paul Flett
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
1 review
Reviewed 18 August 2014

Highly recommend this hotel. Close to amenities such as Darling Harbour where there is lots to do. Hotel service was exceptional, food was fantastic and the room was very comfortable and inviting. Would definitely visit again

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank Robert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review, 19 August 2014
Thank you for reviewing your most recent stay with us here at PARKROYAL Darling Harbour.

I am delighted that you enjoyed your stay and you found your room to be so inviting. The look and feel of our guest rooms is something we take great pride in and work hard to maintain at a high level.

I would also like to thank you for mentioning our central location. We take great pride in our proximity to local attractions, Darling Harbour and the CBD. It provides ease of access for both our corporate and leisure guests.
We look forward to welcoming you back to PARKROYAL Darling Harbour in the near future.

Warm Regards

Paul Flett
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PARKROYAL Darling Harbour Sydney

Property: PARKROYAL Darling Harbour Sydney
Address: 150 Day St, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#20 Family Hotel in Sydney
#26 Luxury Hotel in Sydney
#29 Business Hotel in Sydney
#48 Romantic Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — PARKROYAL Darling Harbour Sydney 4.5*
Number of rooms: 340
Reservation Options:
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Also Known As:
Parkroyal Darling Harbour Sydney Hotel Sydney

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