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“Good location - but hotel needs improvement”

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Adina Apartment Hotel Sydney Surry Hills
Ranked #58 of 179 Hotels in Sydney
Reviewed 2 February 2012

We stayed here with family. We had a two bedroom apartment.

Pros.
The location is very convenient, within walking distance of the city - about 15 - 20 min walk.
Also close to great restaurants and a fun vibrant part of town.
Bills - the restaurant downstairs is a great place for breakfast and the service at Bills is great.

Cons
The bathrooms were not very clean - there was black mould growing in the bathtub. Just looked like slack cleaning to me.
I found the decor rather stale and depressing.
The staff are not that friendly - you feel like you are staying in a youth hostel, not a hotel.
Internet is not free
Some rooms are very noisy due to street traffic
I thought it was very expensive for the level of service and quality of hotel - but maybe that is just sydney!

  • Stayed: November 2011, travelled with family
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1  Thank global_nomad_pacific
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph S, General Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded 5 February 2012

Dear global_nomad_pacific
Thank you for the time you have taken to provide us with your feedback. I am pleased to hear that you enjoyed our location. In relation to your concerns about your bathroom I am pleased to advise that we have been re grouting all our bathrooms. Guest’s impressions of our team are of most importance I have addressed your feedback directly with our front office manager.

Many thanks for your feedback once as it gives us an opportunity to improve. If there is anything else you wish to discuss regarding your stay please do not hesitate to contact me directly at the hotel

Warm Regards
Joseph Stipo
Hotel Manager
Adina Apartment Hotel Sydney, Crown St

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892 - 898 of 991 reviews

Reviewed 1 February 2012

I too was part of the group that had the luggage stolen, actually it was a backpack with valuable goods. We left our luggage for no more than an hour and by time we got back there was a bag missing. The concierge had no remorse or empathy for the situation and offered little help until we got the police involved.
Our bags were not left in a secured room, rather a banquet room with an unlocked door to the street which was clearly the getaway where there were no cameras.
Not only did we lose luggage but we lost a day arguing to be compensated and in the end received nothing but a smile and a [--] off.
Aside from this, for the 15 minutes we did spend in the room, there were bugs on the counter top in the kitchen and the showers were dirty. We were thrilled to get the hell out of this hole they call a hotel.

Do not waste your money, spend a bit more and stay in a reputable place that isnt in the middle of a residential area with nothing to do.

  • Stayed: January 2012, travelled with friends
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Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2012

We checked into Adina Apartment in the morning and the receptionist told us our room is not ready yet but we could leave our luggage with him and walk around the city until the room was ready. We gave him 7 bags and when we returned we only received 6 bags. The hotel manager claimed that he does not know how one bag went missing and he was sorry. That's it. They did not compensate us for the lost bag even though our luggage was under their supervision. HORRIBLE HOTEL!!!!!!!!! DO NOT STAY HERE. YOUR BAG MIGHT BE STOLEN.

Stayed: January 2012, travelled with friends
5  Thank GirlToronto_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph S, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded 30 January 2012

Dear Reviewers,

At Adina Apartment Hotel Sydney Crown St we welcome comments which help us to improve our performance and service. We are always prepared to take responsibility in unfortunate incidents. There are occasions however when our perspective differs from that of a reviewer, as is the case here.
We take the highest level of security when managing guest belongings; in this occasion, the only person that had access to this luggage was the respective owner. After the allegation was made that a single bag was not collected, a thorough investigation involving both the police and the guest was conducted. All Hotel camera footage was reviewed by both parties, and it was concluded that there was no evidence of the bag being stolen.
Following these events, Adina offered a transfer to a sister property which they declined. As customer satisfaction is of highest priority, Adina arranged a full refund of the accommodation through the guest’s travel agent. In addition to this we chose to provide a one night stay at a beach side property, with significantly higher rates than those originally purchased. Full transfer costs were also paid by Adina as a measure of goodwill.

Joseph Stipo
Hotel Manger
Adina Apartment Hotel Sydney, Crown St

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Reviewed 12 January 2012

Stayed here early last year and loved it!
We had a 2 bedroom, 2 bathroom apartment and were pleasantly suprised.
Loved the fact we had 3 balconies and a kitchenette which came in handy.
Big bedrooms and really felt at home.
Only thing I can fault is the feel of the beds..mine was quite hard.
Lovely location in Surry Hills and great staff!
I will be back next time I travel with friends :)

Room Tip: Get a room not facing the road
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  • Stayed: April 2011, travelled with friends
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Thank Ellyse M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph S, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded 25 January 2012

Dear Ellyse M
We appreciate the time you have taken to provide us with your feedback. We are all very happy to hear that you have found our hotel to be comfortable, well positioned and maintained and that you have enjoyed your stay.
We will be very happy to welcome you at the hotel again and will endeavour to ensure that your next visit will be as enjoyable as the one that you have described above.


Warm Regards
Joseph Stipo
Hotel Manager

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Reviewed 11 January 2012

I recently spent 2 nights at the Adina on Crown Street with four of my friends over the New Years break.
It is with great pleasure that i report that my stay was made very enjoyable. No stone was left unturned and we found our room to be ergonomically designed with comfort in mind, it was spotlessly clean and passed all of our tests! The staff were very friendly and constantly went out of their way to ensure we were satisfied!

I would recommend the ADINA to anyone visiting Sydney looking for a classy yet affordable place to stay.

  • Stayed: January 2012, travelled with friends
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Thank Lauren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph S, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded 5 February 2012

Dear Lauren G

Thank you for the time you have taken to provide us with your feedback. We are all glad to hear that you chose to stay at Adina Crown St to welcome in 2012. Judging from your review it was a memorable experience exactly what we aim for.

We look forward to welcoming you once again to Adina Apartment Hotel Sydney, Crown St.

Many Thanks once again

Joseph Stipo
Hotel Manager
Adina Apartment Hotel Sydney, Crown St

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2012

For a reasonable rate you get a balcony, large, comfy bedroom, lounge, kitchen and laundry ... all in the most convenient and cool area of Sydney. Nearby are some of the best bars, restaurants, and shopping in town, walking distance to darlinghurst and a very swift cab to the CBD, funky inner-west, kings cross, paddington. And not far from the airport! Who could want for more?

Room Tip: Crown street side rooms are a bit noisier and have no city view.... however are cheaper so we had no...
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  • Stayed: September 2011, travelled on business
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Thank liddi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph S, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded 25 January 2012

Dear Liddi

Thank you for the time you have taken to provide us with your feedback!
My self and the team are pleased to hear that you enjoyed your stay at Adina Crown St. Our location is definitely one to be proud of and as you have noted Crown St is filled with many fine eateries and popular bars.

We look forward to welcoming you once again to Adina Crown St

Joseph Stipo
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2012

Great position in the middle of Surrey hills bars, restaurants, shops. 5 minutes walk to Oxford street night-life. Light airy one bedroom apartment with modern furnishings. Good kitchen, tiny (narrow) balcony. Great pool area, gym, sauna. very helpful and friendly staff. Bus from almost outside to Circular Quay. Other buses from Oxford street. Will stay there again if I get to this lovely, vibrant city for another visit.

We stayed over New Year, so had to pay top dollar for accommodation, but still pleased with the value considering what we saw other places were charging.

Room Tip: High floor.
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  • Stayed: December 2011, travelled with friends
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Thank marchamona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph S, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded 25 January 2012

Dear Marchamona

Thank you for choosing to welcome the New Year at Adina Crown St on your overseas trip to Australia. Myself and the team are delighted to hear that you found the hotel and its facilities comfortable and modern. The team are very grateful for your comment regarding their friendly and helpful attitude, as this is what we strive for in guest services.

Warm Regards
Joseph Stipo
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Adina Apartment Hotel Sydney Surry Hills

Address: 359 Crown St, Sydney, New South Wales 2010, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Surry Hills
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #58 of 179 Hotels in Sydney
Price Range: £119 - £284 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Adina Apartment Hotel Sydney Surry Hills 4.5*
Number of rooms: 85
Official Description (provided by the hotel):
Adina Apartment Hotel Sydney, Crown Street (formerly Medina on Crown) is situated only 2km from the CBD and approximately 6km from Sydney airport. Major sporting facilities of the Eastern Suburbs, e.g. Royal Randwick Racecourse,Entertainment Quarter, Sydney Cricket Ground & Sydney Football Stadium are 3km away. This apartment style hotel offers a choice of 84 fully equipped one and two bedroom apartments with ensuite bathrooms, most with balconies.The six storey building completed in 1994 and refurbished in 2008, surrounds a landscaped courtyard with swimming pool, spa, sauna, gymnasium, and barbecue area. A variety of trendy restaurants are located on the ground floor and in the local area of Surry Hills.Adina Apartment Hotel Sydney, Crown Street specialises in small meetings with a choice of four meeting rooms catering for up to 180 people.Adina on Crown is right in the centre of Crown Street, Surry Hills, voted food `burb of the year for 1998 according to Terry Durack - editor of the Sydney Morning Herald's Good Living Section. This food extravaganza begins with Bills 2 on the ground floor of Adina on Crown and extends through to Billy Kwong, Marque, The Dolphin, Fifi's, The Organic Grocer and the refurbished Clock. ... more   less 
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