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“Great Place”

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Adina Apartment Hotel Sydney Surry Hills
Ranked #61 of 179 Hotels in Sydney
Wales
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great Place”
Reviewed 15 February 2012

We have stayed at the Adina twice both for around 3 weeks. I can only praise the whole set-up. All the staff have always been polite, helpful and respectful. We have always been happy with the apartments and service we have received. Surry Hills has great shops, restaurants and nightlife. Moores park is really near as which lead onto great walks. The city and beaches are easy to get to. Access to general transport is quick and easy. .So how some people can criticise the whole set-up and advise people to stay away is totally beyond me understanding. The write-up titled 'Beware - thieves and liars' reads like a bad novel and does not represent the Adina from my experience.
We are staying there again for 2 weeks in November and looking forward to the experience. We would not stay anywhere else.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Taffy000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph S, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this review, 20 February 2012
Dear Taffy00,

Thank you for the time you have taken to provide us with your feedback. On behalf of myself and the team we very much appreciate your review regarding the service you receive. Your positive comments regarding the team are read with much delight as this is what they work so hard to achieve.

We look forward to welcoming you in November and please do come and introduce your self as it would be a pleasure meeting you.

Kind Regards
Joseph Stipo
Hotel Manager
Adina Apartment Hotel Sydney, Crown St
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926 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
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English first
Cheshire, United Kingdom
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 February 2012

Our expectation was that the Adina would be a 'serviced apartment' style hotel rather than an hotel so we were not disappointed. We were upgraded to a two bedroom apartment although we had booked a one bedroom. The open plan living/kitchen area was light, bright and airy and the small laundry area was a welcome bonus as we were able to wash and tumble dry our clothes overnight. The bathroom was well equipped and included a decent hair dryer.
We found our apartment clean and the only niggle we had was that there was no tea towel in the kitchen!
The location on Crown Street is convenient both for restaurants and grocery stores so we were able to self cater easily as well as eating out. We stayed for two nights and would return.

Room Tip: Choose an apartment overlooking the pool at a high level
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Nuthatch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph S, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this review, 14 February 2012
Dear Nuthatch1

Thank you for the time you have taken to provide us with your feedback!
We are happy to hear that the hotel and service met your expectations. Staying at Adina Crown St gives guests the comfort of extra space making it feel like a home away from home, we are happy that you experienced this.

We look forward to welcoming you once again to Adina Crown St

Joseph Stipo
Hotel Manager
Adina Apartment Hotel Sydney, Crown St
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Canberra, Australia
1 review
Reviewed 4 February 2012

I recently stayed at the Adina on Crown and highly recommend it.

Staff were friendly and attentive and more than helpful.

I stayed in a One Bedroom Apartment that was very comfortable and full of natural light.

Great location, within walking distance to public transport, the CBD and Darling Harbour. The food next door at Bills was excellent.

Have already recommended this hotel to family and friends.

Stayed January 2012, travelled solo
Helpful?
Thank Corinne0308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph S, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this review, 5 February 2012
Dear Corinne0308
Thank you for the time you have taken to provide us with your feedback. We are all delighted to hear you enjoyed your stay. Thank you for your kind words regarding the team. They are very happy to hear that you found them friendly, helpful and attentive, as this is what we strive for in guest services.

We look forward to welcoming you, your family and friends to the hotel we appreciate your recommendations.

Warm Regards
Joseph Stipo
Hotel Manager
Adina Apartment Hotel Sydney, Crown St
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level 5 Contributor
95 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 2 February 2012

We stayed here with family. We had a two bedroom apartment.

Pros.
The location is very convenient, within walking distance of the city - about 15 - 20 min walk.
Also close to great restaurants and a fun vibrant part of town.
Bills - the restaurant downstairs is a great place for breakfast and the service at Bills is great.

Cons
The bathrooms were not very clean - there was black mould growing in the bathtub. Just looked like slack cleaning to me.
I found the decor rather stale and depressing.
The staff are not that friendly - you feel like you are staying in a youth hostel, not a hotel.
Internet is not free
Some rooms are very noisy due to street traffic
I thought it was very expensive for the level of service and quality of hotel - but maybe that is just sydney!

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank global_nomad_pacific
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph S, General Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this review, 5 February 2012
Dear global_nomad_pacific
Thank you for the time you have taken to provide us with your feedback. I am pleased to hear that you enjoyed our location. In relation to your concerns about your bathroom I am pleased to advise that we have been re grouting all our bathrooms. Guest’s impressions of our team are of most importance I have addressed your feedback directly with our front office manager.

Many thanks for your feedback once as it gives us an opportunity to improve. If there is anything else you wish to discuss regarding your stay please do not hesitate to contact me directly at the hotel

Warm Regards
Joseph Stipo
Hotel Manager
Adina Apartment Hotel Sydney, Crown St
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Toronto
1 review
Reviewed 1 February 2012

I too was part of the group that had the luggage stolen, actually it was a backpack with valuable goods. We left our luggage for no more than an hour and by time we got back there was a bag missing. The concierge had no remorse or empathy for the situation and offered little help until we got the police involved.
Our bags were not left in a secured room, rather a banquet room with an unlocked door to the street which was clearly the getaway where there were no cameras.
Not only did we lose luggage but we lost a day arguing to be compensated and in the end received nothing but a smile and a [--] off.
Aside from this, for the 15 minutes we did spend in the room, there were bugs on the counter top in the kitchen and the showers were dirty. We were thrilled to get the hell out of this hole they call a hotel.

Do not waste your money, spend a bit more and stay in a reputable place that isnt in the middle of a residential area with nothing to do.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 January 2012

We checked into Adina Apartment in the morning and the receptionist told us our room is not ready yet but we could leave our luggage with him and walk around the city until the room was ready. We gave him 7 bags and when we returned we only received 6 bags. The hotel manager claimed that he does not know how one bag went missing and he was sorry. That's it. They did not compensate us for the lost bag even though our luggage was under their supervision. HORRIBLE HOTEL!!!!!!!!! DO NOT STAY HERE. YOUR BAG MIGHT BE STOLEN.

Stayed January 2012, travelled with friends
Helpful?
5 Thank GirlToronto_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph S, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this review, 30 January 2012
Dear Reviewers,

At Adina Apartment Hotel Sydney Crown St we welcome comments which help us to improve our performance and service. We are always prepared to take responsibility in unfortunate incidents. There are occasions however when our perspective differs from that of a reviewer, as is the case here.
We take the highest level of security when managing guest belongings; in this occasion, the only person that had access to this luggage was the respective owner. After the allegation was made that a single bag was not collected, a thorough investigation involving both the police and the guest was conducted. All Hotel camera footage was reviewed by both parties, and it was concluded that there was no evidence of the bag being stolen.
Following these events, Adina offered a transfer to a sister property which they declined. As customer satisfaction is of highest priority, Adina arranged a full refund of the accommodation through the guest’s travel agent. In addition to this we chose to provide a one night stay at a beach side property, with significantly higher rates than those originally purchased. Full transfer costs were also paid by Adina as a measure of goodwill.

Joseph Stipo
Hotel Manger
Adina Apartment Hotel Sydney, Crown St
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Gold Coast, Queensland, Australia
Level 3 Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 January 2012

Stayed here early last year and loved it!
We had a 2 bedroom, 2 bathroom apartment and were pleasantly suprised.
Loved the fact we had 3 balconies and a kitchenette which came in handy.
Big bedrooms and really felt at home.
Only thing I can fault is the feel of the beds..mine was quite hard.
Lovely location in Surry Hills and great staff!
I will be back next time I travel with friends :)

Room Tip: Get a room not facing the road
See more room tips
  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellyse M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph S, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this review, 25 January 2012
Dear Ellyse M
We appreciate the time you have taken to provide us with your feedback. We are all very happy to hear that you have found our hotel to be comfortable, well positioned and maintained and that you have enjoyed your stay.
We will be very happy to welcome you at the hotel again and will endeavour to ensure that your next visit will be as enjoyable as the one that you have described above.


Warm Regards
Joseph Stipo
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Adina Apartment Hotel Sydney Surry Hills

Property: Adina Apartment Hotel Sydney Surry Hills
Address: 359 Crown St, Sydney, New South Wales 2010, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Surry Hills
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #61 of 179 Hotels in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Adina Apartment Hotel Sydney Surry Hills 4.5*
Number of rooms: 85
Official Description (provided by the hotel):
Adina Apartment Hotel Sydney, Crown Street (formerly Medina on Crown) is situated only 2km from the CBD and approximately 6km from Sydney airport. Major sporting facilities of the Eastern Suburbs, e.g. Royal Randwick Racecourse,Entertainment Quarter, Sydney Cricket Ground & Sydney Football Stadium are 3km away. This apartment style hotel offers a choice of 84 fully equipped one and two bedroom apartments with ensuite bathrooms, most with balconies.The six storey building completed in 1994 and refurbished in 2008, surrounds a landscaped courtyard with swimming pool, spa, sauna, gymnasium, and barbecue area. A variety of trendy restaurants are located on the ground floor and in the local area of Surry Hills.Adina Apartment Hotel Sydney, Crown Street specialises in small meetings with a choice of four meeting rooms catering for up to 180 people.Adina on Crown is right in the centre of Crown Street, Surry Hills, voted food `burb of the year for 1998 according to Terry Durack - editor of the Sydney Morning Herald's Good Living Section. This food extravaganza begins with Bills 2 on the ground floor of Adina on Crown and extends through to Billy Kwong, Marque, The Dolphin, Fifi's, The Organic Grocer and the refurbished Clock. ... more   less 
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