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“28 days @ Adina Apartments”

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Adina Apartment Hotel Sydney Surry Hills
Ranked #57 of 178 Hotels in Sydney
Reviewed 7 June 2014

These apartments are probably between average and good, on the plus side the two bedroom apartments are large and have everything you need. The staff are professional and courteous and are prompt at dealing with requests. (Not necessarily resolving).

If you are a light sleeper then request a room at the back or side street as Crown Street is fairly noisy particularly on a Friday/Saturday night. There are gaps below the balcony doors and the windows are not double glazed or sealed properly.

We moved rooms after one week due to the noise but only because we are staying for a month

There appears to be no standard to the cleaning and both two bed apartments required additional cleaning which we requested with reception. If you only stay a few days then you could probably live with it but after a week the accumulation of grime on the top of the fridge, inside the cupboards, cutlery tray, skirting, kitchen handles, bathroom tiles, phone and the odour of the couch cushions will wear you down. We've never sneezed so much from the dust which settles on top of any surface after 24 hours. Tip: Use the bathroom floor towel to cover the drain and reduce the odour.

Another plus is the location right in the heart of crown street and a short walk to the great cafés and restaurants. Bills has great coffee, fantastic friendly service and uses fresh high quality ingredients. It's not cheap but worth it, go early as often you will wait for a table. Definitely eat at the the Winery and try for an upstairs table. Grilled burgers on the corner of Crown and Oxford is another must.

WiFi, we have several devices so it's a costly exercise for two people for a month. Worth getting a 4G mobile device for better speeds. Do your homework on cost and access as it's not great everywhere in the block.

We used the small hotel gym which is perfectly adequate, again go early before the three exercise machines are taken.

When we moved the TV's in the 2nd apartment had and still have ghosting and screen sizing issues. Asked twice, engineer came and went. Still to be resolved and still cannot read text on screen.

We have an issue with a 24 hour movie package which we didn't order or watch. Although the assistant manager has kindly put a note under our door telling us this we are still obliged to pay for it as it's a third party supplier.

Beds are a little hard and are all singles connected to make doubles.

Overall it's an adequate hotel which needs closer attention to detail. In my opinion this is a management issue and is a shame as it has great potential. Maybe this is where Adina pitch themselves as average to very good rather than excellent.

I'm not in a position to say there are better places for the same value but if I was paying myself I would have certainly looked.

Stayed: June 2014, travelled on business
1  Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded 18 June 2014

Dear Valued Guest,
Thank you for your recent review of Adina Apartment Hotel Sydney, Crown Street.
Lower costs for internet usage is something in Australia we are trying to battle and seem to fall behind as a country compared to others. We hope this will change in the future so we can offer the kind of internet service our international guests are used to.
The local nightlife is indeed vibrant, especially on weekends, which is part of what attracts many of our guests. We do offer quieter City View rooms overlooking our courtyard that can be reserved upon making a reservation, these are at an additional cost of $50 per night.
I have noted all your comments in regards to housekeeping and maintenance at the hotel and wanted to assure you that this feedback will get passed onto the relevant department for review.
We always appreciate guest feedback and I will share yours with our team.
I hope you enjoyed your trip to Sydney.
Kind Regards
Kristin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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675 - 681 of 965 reviews

Reviewed 7 June 2014

On the upside the apartments are situated on a very central street in surrey hills - lots going on and from here you can walk pretty much everywhere. The staff are all very friendly. However... there are a few too many things just not up to standard. Cleanliness - standards are very poor! Incredible amount of dust everywhere and it was clear the rooms are only given a superficial clean even between guests. Skirting boards and lamps thick with build up of dust, smelly cushions, fridge not been cleaned properly, bathroom tiles etc. when we pointed this out to the cleaning manager they were very happy to do an additional clean (no apology) but still wasn't up to what you would expect from a hotel. Reading back it looks like many guests have had similar issues in the past but cleaning standards have not been raised. Lots of minor maintenance issues - TV remote missing the back, lamp shade broken, bulb not working, TVs in bad repair etc all of accumulatively gives a feel of sub-standard. We did try to get someone to fix the tv - very nice guy came but did nothing and it was left unresolved. VERY noisy from the street - no soundproofing from traffic and at the weekend loud and late noises from all the bars below. Wifi - complete rip off!!! The apartments have all the potential to be a great place to stay but unfortunately without proper cleaning / maintenance management they will remain a huge disappointment - would not recommend until there is an overhaul.

Stayed: June 2014, travelled on business
Thank AmyWizz78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded 18 June 2014

Dear Valued Guest,
Thank you for your recent review of Adina Apartment Hotel Sydney, Crown Street.
Lower costs for internet usage is something in Australia we are trying to battle and seem to fall behind as a country compared to others. We hope this will change in the future so we can offer the kind of internet service our international guests are used to.
The local nightlife is indeed vibrant, especially on weekends, which is part of what attracts many of our guests. We do offer quieter City View rooms overlooking our courtyard that can be reserved upon making a reservation, these are at an additional cost of $50 per night.
I have noted all your comments in regards to housekeeping and maintenance at the hotel and wanted to assure you that this feedback will get passed onto the relevant department for review.
We always appreciate guest feedback and I will share yours with our team.
I hope you enjoyed your trip to Sydney.
Kind Regards
Kristin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

Lovely area with interesting architectural features and many trendy and lively pubs, bars, shops and restaurants. Easy access to Central Station and walking distance from Hyde Park, Cathedral and shopping areas. Only ten minutes walk from SCG.

Room Tip: WiFi is expensive. Spa facilities not used, so we can't comment. The apartment was spacious an...
  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gillian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded 15 June 2014

Dear Valued Guest,
Thank you for taking the time to post your positive comments about your recent stay at Adina Apartment Hotel Sydney, Crown Street.
The team and I look forward to welcoming you back to the hotel in the near future and do not hesitate to contact us if we can be of any further assistance.
Kind Regards,
Kristin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

Rooms at the front are very noisy due to traffic.
No roll away in our room when we arrived as originally organised and beds where not set up.
Had to ring to get an extra towel every night as they only gave 2 not 3.
The food we ordered from bills restaurant was very ordinary and so over priced.
Got charged $30 a night for parking and wasn't informed of it when we booked in only found out when we got the bill.
All in all although it's very conveniently located I would not stay here again.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank kirascott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded 4 June 2014

Dear Valued Guest,
Thank you for taking the time to post your valuable comments about your recent stay at Adina Apartment Hotel Sydney, Crown Street.
We are sorry to read that your stay with us was not the positive experience that we hope our guests have.
I would like to apologise that the housekeeping team missed your towels - this is something very basic that simply should not occur and I’m sorry this has impacted your stay.
I was surprised to read your comments regarding Bills restaurant as we generally receive great feedback from most reviewers but I appreciate we are all different and will pass your comments over to the management of Bills Surry Hills.
We endeavour to provide as much notice as possible to our guests about the parking charges by displaying this information on our website and other websites (prior to purchasing & selection of rooms), as well as signs before entering the car park, when accessing the lifts and on the registration card you sign upon check in. As you have booked through a travel agent I am happy to provide them with your feedback and suggest they inform all their clients of the parking (and other) charges before arriving at the property. Again, we sincerely regret any inconvenience or disappointment caused, we do appreciate your feedback on the matter & have taken this on board.
Kind Regards,
Kristin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

The location is ideal, Being able to walk to the
CBD and the many restaurants, surrounding cafes and being close to
public transport is also a plus. The staff are extremely courteous and
helpful, The hotel is clean and comfortable.


  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded 4 June 2014

Dear Valued Guest,
Thank you for your TripAdvisor review, we really appreciate it.
We hope you will stay here at Adina again next time you are in Sydney.
Kind Regards,
Kristin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Nice to have a bit of space instead of small hotel room. Great city views. Close to Central Station and only 2 stops to Circular Quay. Walking distance to cafes and pubs. Not far to Oxford Street. Paddington Market in Oxford Street is a nice walk on a Saturday morning.

Stayed: May 2014, travelled as a couple
Thank Jenny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded 4 June 2014

Dear Valued Guest,
Thank you for taking the time to post your valuable comments about your recent stay at Adina Apartment Hotel Sydney, Crown Street.
We are so happy you enjoyed your stay and look forward to welcoming you back.
Kind Regards,
Kristin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

The Adina on Crown is located perfectly in the heart of Surrey Hills close to a diverse range of wonderful restaurants. The rooms are clean and spacious.
The staff are helpful. Being close to Bill's 2 it has the perfect partner for breakfast

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this reviewResponded 2 June 2014

Dear Valued Guest,
Thank you for your recent review of Adina Apartment Hotel Sydney, Crown Street, we really appreciate the time you have taken to write it and your fantastic comments.
I will share your feedback with the team and hope we will see you again when you are next in Sydney.
Kind Regards,
Kristin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Adina Apartment Hotel Sydney Surry Hills

Address: 359 Crown St, Sydney, New South Wales 2010, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Surry Hills
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 178 Hotels in Sydney
Price Range: £112 - £258 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Adina Apartment Hotel Sydney Surry Hills 4.5*
Number of rooms: 85
Official Description (provided by the hotel):
Adina Apartment Hotel Sydney, Crown Street (formerly Medina on Crown) is situated only 2km from the CBD and approximately 6km from Sydney airport. Major sporting facilities of the Eastern Suburbs, e.g. Royal Randwick Racecourse,Entertainment Quarter, Sydney Cricket Ground & Sydney Football Stadium are 3km away. This apartment style hotel offers a choice of 84 fully equipped one and two bedroom apartments with ensuite bathrooms, most with balconies.The six storey building completed in 1994 and refurbished in 2008, surrounds a landscaped courtyard with swimming pool, spa, sauna, gymnasium, and barbecue area. A variety of trendy restaurants are located on the ground floor and in the local area of Surry Hills.Adina Apartment Hotel Sydney, Crown Street specialises in small meetings with a choice of four meeting rooms catering for up to 180 people.Adina on Crown is right in the centre of Crown Street, Surry Hills, voted food `burb of the year for 1998 according to Terry Durack - editor of the Sydney Morning Herald's Good Living Section. This food extravaganza begins with Bills 2 on the ground floor of Adina on Crown and extends through to Billy Kwong, Marque, The Dolphin, Fifi's, The Organic Grocer and the refurbished Clock. ... more   less 
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