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“Staying at Adina”

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Adina Apartment Hotel Sydney Surry Hills
Ranked #58 of 178 Hotels in Sydney
Fortitude Valley
2 reviews
“Staying at Adina”
Reviewed 16 June 2014

I would probably stay again to show our collections as the location suits us - a lot of great little restaurants close by to eat at. I wouldn't like to see the rates increase each year however as they have done, as the maintenance hasn't been kept up & hotel is starting to look a little tired. The staff are generally warm & friendly.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Elizabeth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this review, 18 June 2014
Dear Valued Guest,
Thank you for your feedback from your recent stay at Adina Apartment Hotel Sydney, Crown Street.
I’m so pleased that you discovered some of the excellent restaurants we have within a few minutes walk and I have noted your comments in areas of improvement.
I can assure you any feedback is of the highest value to us and I will share yours with our team.
We hope to see you again in the near future.
Kind Regards
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tura Beach
1 review
Reviewed 14 June 2014

our trip was to experience the surry hills area as a food destination this was satisfied .with the help of a food guide we explored several eateries and found them very suitable the small local shops filled our needs for breakfast a any special needs we had



  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Max T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this review, 15 June 2014
Dear Valued Guest,
The team at Adina Apartment Hotel Sydney, Crown Street would like to thank you for your feedback and we greatly appreciate your positive comments.
We look forward to seeing you at Adina again in the near future.
Kind Regards,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aspley
1 review
Reviewed 10 June 2014

It was disappointing to find that after paying $300+ per night that there were chipped paint on walls, door frames and on furniture. The TV's are inadequate, they couldn't display the entire broadcasted picture. The whole apartment looked tired, worn out and desperately in need of a refurbishment. The bed was, by far, one of the most uncomfortable I have slept in, I was forced to sleep on the lounge the second night. The shower pressure was terrible and the hot water system inadequate for a hotel, not really enough hot water to shower 2 adult males. The balcony was in desperate need of a good sweep and mopping.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this review, 16 June 2014
Dear Valued Guest,
Thank you for posting the comments regarding your recent stay at Adina Apartment Hotel Sydney, Crown Street.
I appreciate the time you have taken to provide us with your feedback. I was concerned to read of the problems you experienced with your room. These have all been noted and will be actioned accordingly, please accept my apologies.
We encourage our guests to raise any concerns they may have during their stay so we are able to rectify and turn the remainder of the stay into an enjoyable one.
I want to thank you again for your feedback. We would love to welcome you at the hotel again and will endeavour to ensure that your next visit will be much more enjoyable than the one you have described above.
Kind Regards
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
Reviewed 9 June 2014

The rooms were large and clean and everything was in working order. The desk staff were extremely friendly and checking in and out was without a fuss. Location was close to all the nice brunch cafes around in Surry Hills and about 20 mins walk away from Central Station which was easy. Highly recommend for family and couples.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank DavidHuang89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this review, 15 June 2014
Dear Valued Guest,
Thank you for choosing to stay at Adina Apartment Hotel Sydney, Crown Street, we are so happy to read you enjoyed your stay with us.
The team and I hope one day we have the opportunity to welcome you back to Adina.
Kind Regards,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
1 review
Reviewed 9 June 2014

The hotel was clean, affordable, well located and the staff was very accommodating. This was our first time in Australia and they provided many recommendations. We also got sick while we were there and they helped make us better.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Heather J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this review, 15 June 2014
Dear Valued Guest,
Thank you for your excellent feedback in regards to your recent stay at Adina Apartment Hotel Sydney, Crown Street.
On behalf of the team, thank you once again for your kind comments and we look forward to welcoming you back to Adina in the future.
Kind Regards,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Binalong Bay
1 review
Reviewed 9 June 2014

We had a great stay. Our son very comfy on the roll out bed. We didn't find it too noisey especially as we come from remote Tasmania. Loved the view onto Crown street and beyond. Great food at door step and an enjoyable stroll to the city. We would be happy to stay again!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sam J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this review, 15 June 2014
Dear Valued Guest,
Thank you so much for your great review of your recent stay at Adina Apartment Hotel Sydney, Crown Street.
The team and I hope you will choose to stay with Adina Hotels when you are next in Sydney.
Kind Regards,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 June 2014 via mobile

These apartments are probably between average and good, on the plus side the two bedroom apartments are large and have everything you need. The staff are professional and courteous and are prompt at dealing with requests. (Not necessarily resolving).

If you are a light sleeper then request a room at the back or side street as Crown Street is fairly noisy particularly on a Friday/Saturday night. There are gaps below the balcony doors and the windows are not double glazed or sealed properly.

We moved rooms after one week due to the noise but only because we are staying for a month

There appears to be no standard to the cleaning and both two bed apartments required additional cleaning which we requested with reception. If you only stay a few days then you could probably live with it but after a week the accumulation of grime on the top of the fridge, inside the cupboards, cutlery tray, skirting, kitchen handles, bathroom tiles, phone and the odour of the couch cushions will wear you down. We've never sneezed so much from the dust which settles on top of any surface after 24 hours. Tip: Use the bathroom floor towel to cover the drain and reduce the odour.

Another plus is the location right in the heart of crown street and a short walk to the great cafés and restaurants. Bills has great coffee, fantastic friendly service and uses fresh high quality ingredients. It's not cheap but worth it, go early as often you will wait for a table. Definitely eat at the the Winery and try for an upstairs table. Grilled burgers on the corner of Crown and Oxford is another must.

WiFi, we have several devices so it's a costly exercise for two people for a month. Worth getting a 4G mobile device for better speeds. Do your homework on cost and access as it's not great everywhere in the block.

We used the small hotel gym which is perfectly adequate, again go early before the three exercise machines are taken.

When we moved the TV's in the 2nd apartment had and still have ghosting and screen sizing issues. Asked twice, engineer came and went. Still to be resolved and still cannot read text on screen.

We have an issue with a 24 hour movie package which we didn't order or watch. Although the assistant manager has kindly put a note under our door telling us this we are still obliged to pay for it as it's a third party supplier.

Beds are a little hard and are all singles connected to make doubles.

Overall it's an adequate hotel which needs closer attention to detail. In my opinion this is a management issue and is a shame as it has great potential. Maybe this is where Adina pitch themselves as average to very good rather than excellent.

I'm not in a position to say there are better places for the same value but if I was paying myself I would have certainly looked.

Stayed June 2014, travelled on business
Helpful?
1 Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristin A, Manager at Adina Apartment Hotel Sydney Surry Hills, responded to this review, 18 June 2014
Dear Valued Guest,
Thank you for your recent review of Adina Apartment Hotel Sydney, Crown Street.
Lower costs for internet usage is something in Australia we are trying to battle and seem to fall behind as a country compared to others. We hope this will change in the future so we can offer the kind of internet service our international guests are used to.
The local nightlife is indeed vibrant, especially on weekends, which is part of what attracts many of our guests. We do offer quieter City View rooms overlooking our courtyard that can be reserved upon making a reservation, these are at an additional cost of $50 per night.
I have noted all your comments in regards to housekeeping and maintenance at the hotel and wanted to assure you that this feedback will get passed onto the relevant department for review.
We always appreciate guest feedback and I will share yours with our team.
I hope you enjoyed your trip to Sydney.
Kind Regards
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Adina Apartment Hotel Sydney Surry Hills

Property: Adina Apartment Hotel Sydney Surry Hills
Address: 359 Crown St, Sydney, New South Wales 2010, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Surry Hills
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #58 of 178 Hotels in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Adina Apartment Hotel Sydney Surry Hills 4.5*
Number of rooms: 85
Official Description (provided by the hotel):
Adina Apartment Hotel Sydney, Crown Street (formerly Medina on Crown) is situated only 2km from the CBD and approximately 6km from Sydney airport. Major sporting facilities of the Eastern Suburbs, e.g. Royal Randwick Racecourse,Entertainment Quarter, Sydney Cricket Ground & Sydney Football Stadium are 3km away. This apartment style hotel offers a choice of 84 fully equipped one and two bedroom apartments with ensuite bathrooms, most with balconies.The six storey building completed in 1994 and refurbished in 2008, surrounds a landscaped courtyard with swimming pool, spa, sauna, gymnasium, and barbecue area. A variety of trendy restaurants are located on the ground floor and in the local area of Surry Hills.Adina Apartment Hotel Sydney, Crown Street specialises in small meetings with a choice of four meeting rooms catering for up to 180 people.Adina on Crown is right in the centre of Crown Street, Surry Hills, voted food `burb of the year for 1998 according to Terry Durack - editor of the Sydney Morning Herald's Good Living Section. This food extravaganza begins with Bills 2 on the ground floor of Adina on Crown and extends through to Billy Kwong, Marque, The Dolphin, Fifi's, The Organic Grocer and the refurbished Clock. ... more   less 
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