Brilliant location, comfortable beds and free WiFi were really appreciated. Nice sitting room and roof garden.
We stayed at The Russell a couple of years ago and loved it but this time was disappointing. We had a superior twin room for ourselves and a standard double with ensuite for the 16 year-old. Superior room was fine but the connecting (locked) door to the next room was not soundproof so conversation, sneezes, coughs etc were easily heard - thank goodness they didn't snore and were not night-owls.
The double room was very small; the shower didn't work properly (although attended to quickly on request),the tv remote didn't work and the tv was only viewable from one side of the bed; the carpet was stained; there is no fridge.
I realise this is a historic hotel consisting of more than one property joined by steps, stairs and narrow passageways. I can see no mention in the hotel blurb of the difficulty anyone with mobility problems would have, even using the lift.
Included breakfast was adequate.
Sorry, this review sounds like nit-picking but I could have stayed in Philip St for half the cost and 300m further along George St for appreciably less, but I thought a boutique property would be worth the extra.
As someone has already said we found it more shabby than chic.More