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Sofitel Sydney Wentworth
Ranked #73 of 186 Hotels in Sydney
Certificate of Excellence
Reviewed 7 April 2012

Stayed at this hotel over Easter. One of the reasons for booking this Hotel was the fully equipped Gym advertised on it's website and also in the rooms compendium. This however was false as the gym is not open or owned by the hotel. The restaurant service was exercellant, But the service at the reception was curtly.

  • Stayed: April 2012, travelled as a couple
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1  Thank marley1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 28 April 2012

Thank you for taking the time to share your comments about your stay at Sofitel Sydney Wentworth.

You are correct in saying that the hotel does not own or manage the Elixir Gym located within the hotel. There has been a contract arranged for hotel guests to be able to use the gym free of charge.

Your feedback will certainly be taken to the next meeting that the Executive Committee have with the Elixir Management to review the options available for hotel guests.

I have happy to read that you received wonderful serivce from our food and beverage ambassadors in the Garden Court Restaurant; I will be sure to pass you feedback to them to continue to motivate their wonderful service.

Thank you again for taking the time to write; it is only through feedback such as yours that we are able to improve our services.

We look forward to welcoming you back in the near future.

Kindest Regards
Sam Panetta
Hotel Manager

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4,335 - 4,341 of 5,799 reviews

An Accor traveller
Orange NSW
11
Reviewed 6 April 2012

  • Stayed: April 2012, travelled as a couple
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1  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 28 April 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveller
Auckland Central, New Zealand
1
Reviewed 6 April 2012

  • Stayed: March 2012, travelled with family
    • Value
    • Location
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    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 28 April 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveller
Adelaide, Australia
1
Reviewed 5 April 2012

  • Stayed: April 2012, travelled with friends
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    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 7 April 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 April 2012

Great location (walking distance to the opera, the harbour bridge and circular quay), professional staff, amazing breakfast, fabulous room (we got upgraded to a junior suite), we loved every moment we spent at the sofitel! We had also taken the sofitel club package (including breakfast, wifi, free drinks and snacks from 5 to 7pm) which was a great deal.

Stayed: April 2012
Thank fredbkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 7 April 2012

It is with great pleasure that I read your comments regarding your stay at Sofitel Sydney Wentworth.

I am delighted that your enjoyed your experience and I am most pleased that we lived up to your expectations. We are very proud of our Club Sofitel product and are delighted that you enjoyed it and were able to make the most of its offerings.

Thank you for sharing your feedback and we look forward to welcoming you back to Sofitel Sydney Wentworth for another truly ‘magnifique’ experience.

Kindest Regards
Sam Panetta
Hotel Manager

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An Accor traveller
Canberra, Australia
1
Reviewed 4 April 2012

  • Stayed: March 2012
    • Value
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    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 7 April 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 April 2012

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paul W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 7 April 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel Sydney Wentworth

Address: 61-101 Phillip St, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Romantic Hotel in Sydney
#33 Business Hotel in Sydney
#64 Luxury Hotel in Sydney
Price Range: £133 - £338 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Sydney Wentworth 5*
Number of rooms: 436
Official Description (provided by the hotel):
Sydney's time-honoured five-star hotel in the heart of the shopping and business district has a solid reputation for impeccable service and incomparable elegance. The recent renovations artfully combine the latest in modern convenience with the old-worldcharm that has made it an architectural icon. The hotel boasts premier conference facilities,a fabulous health club. Experience haute cuisine at the restaurant or slip into the lounge for an afternoon tea or an intimate night cap. ... more   less 
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Also Known As:
Sofitel Sydney Wentworth Hotel Sydney
Accor Sydney Wentworth
Sydney Sofitel

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