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“Luxury stay”

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Sofitel Sydney Wentworth
Ranked #66 of 181 Hotels in Sydney
Certificate of Excellence
Reviewed 8 April 2014

The Wentworth was a great place to stay. It was central, a 10 min walk from the Airport train (at St James), 10 minutes from Circular Quay and 10 from the NSW Art Gallery. Reception and Concierge staff were helpful and efficient and really friendly. The bed was comfortable and we found the free WiFi very helpful.

  • Stayed: March 2014, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank Footlloose31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 3 May 2014

Bonjour,

I was absolutely delighted to read your comments regarding your recent stay, particularly those regarding our Reception and Concierge team. am also glad that the Hotel’s location was suitable for your visit. At Sofitel Sydney Wentworth we constantly strive to exceed our guest’s expectations and it was most pleasing to read of your satisfaction.

I am grateful for you taking the time to write about your Sofitel experience. We look forward to welcoming you back to the Hotel.

Kindest Regards,

Sam Panetta
Hotel Manager

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2,409 - 2,415 of 5,702 reviews

Reviewed 7 April 2014

Have stayed at the Sofitel Sydney Wentworth twice this year. First time the room smelt strongly of paint fumes, we informed reception and were moved within half an hour.
Second visit room was fine.
Beds are comfortable.
Buffet breakfast is good with a nice view to the front of the building across gardens.
The location is perfect for tourist's and business people as the hotel is right in the middle of the Sydney CBD.
Parking station under building with concierge to park and return car.

I would stay again.

  • Stayed: March 2014, travelled as a couple
    • Value
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Thank MarkF54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 3 May 2014

Bonjour,

It was an absolute pleasure to read that you enjoyed your stay at Sofitel Sydney Wentworth. Thank you for taking the time to share you feedback and I am delighted that you enjoyed your stay. It is also pleasing to read that you enjoyed the Hotel’s location and its proximity to various products and services.

I hope that we will have the opportunity to welcome you back to Sofitel Sydney Wentworth in the near future.

Kindest Regards,

Sam Panetta
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014 via mobile

4 reasons why this hotel is not a 5 star hotel:

1) Room
The rooms are dated and relatively small. Especially the bathroom is small and the doors are inconvenient. The beds are very soft and when you lie down you sink. Poor soundproofing of the doors to the hallway as well as the windows to the road where noisy busses drive by.

2) Room facilities
Poor TV - poor channel selection - for example no CNN or BBC and worst of all terrible picture quality. Makes you wonder what signal they are using.
No complementary in room water bottle at your bedside. This is almost standard now with 5 star hotels around the world. Off course one is welcome to spend 9 dollars for the Evian bottle which Sofitel has strategically placed next to the bed.
Terrible / slow WIFI quality.
My mini bar was not restocked once in my 3 night stay.

3) Breakfast
Selection is good if you take the full buffet selection at 40 dollars. Overall Service is fine as well. However don't be surprised if you end up standing in line to get in as the registration process is very slow and inefficient. Not acceptable to guests regardless if you are a business man in a hurry or a family with small kids.

4) Fitness
Average facilities and equipment at best. Little room and lots of equipment crammed into a small space. But worst if all the opening hours. When I arrived on Sunday opening hours were only from 9am until 12 noon! Sorry Sofitel - this is not good enough.

Stayed: April 2014, travelled on business
1  Thank Matthias W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 3 May 2014

Bonjour,

Thank you again for taking the time to write. It is through feedback such as yours that we can improve our offering for our future guest. I hope that we may have the opportunity to welcome you back to Sofitel Sydney Wentworth in the near future.

Kindest Regards,

Sam Panetta
Hotel Manager

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Reviewed 6 April 2014

We took a mystery booking with wot if last fri our wedding anniversary we had heard great reports of mystery bookings from family and friends.so we booked fri morning for that night when we got hotel went on line to check it out. I found this review looked up how to cancel but because hotel did not send booking confirmation to my email address could not find out there cancelation policy so went with the romance of the day. Very disappointed yes small room with bathroom in a cupboard and a very bad smell to the room.told reception at check out so next guest didn't have problem.

Stayed: April 2014, travelled as a couple
1  Thank sharon o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 3 May 2014

Bonjour,

Thank you for your feedback during your recent stay at the hotel. I apologize for your experience and I will certainly share your feedback with our Reservations Manager.

In regards to your reservations with Wotif which is an online reservations, the terms and conditions of the reservations is sent to you with your confirmation. Most reservations have a cancellation policy and normally with online reservations such as Wotif, reservations once booked and paid are non refundable and non transferrable. I will certainly have our Reservations Manager share your feedback directly with Wotif.

It is also advisable if you ae celebrating a special occasion to give the hotel a call directly or advise us on check in and we will do our best to provide you with a memorable experience such as a complimentary upgrade or amenity for your special occasion which we have done to a lot of our guests. I am very sorry if you were not offered this during your visit.

Thank you once again for your feedback. We look forward to your next visit.

Kindest Regards,

Sam Panetta
Hotel Manager

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Reviewed 6 April 2014

Stayed at the Sofitel Sydney Wentworth for our 25th Wedding Anniversary! The staff were wonderful and arranged for the room to have 25 red roses in a vase and rose petals in the bedroom/bathroom. We were greeted with complimentary champagne/fruit and lots of 'congratulations'. The check-in and checkout were flawless at the Club lounge - so make sure you join Club Sofitel. A great stay and highly recommended.

Room Tip: Book a Suite - you will be thankful. Roomy & quiet!
See more room tips
  • Stayed: February 2014, travelled as a couple
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Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 3 May 2014

Bonjour,

It was an absolute pleasure to read your winderful comments regarding your stay at the Sofitel Sydney Wentworth especially celebrating your amazing 25 years wedding anniversary. I am especially pleased that you had the opportunity to experience Club Sofitel, a product that we are very proud of.

I will personally ensure that you comments are shared with our entire team and I am certain that you feedback will inspire and motivate them as they continue to strive to provide a level of service that exceeds our guests expectations.

We look forward to welcoming you back to Sofitel Sydney Wentworth soon.

Kindest Regards,

Sam Panetta
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014

I normally stay with friends in Sydney, but decided this time to splash out. The Sofitel is in a very convenient location, the service is very good and the rooms clean, comfortable and spacious. The hotel is a bit old but has been well maintained and our room was very quiet. The cafe/restaurant has really old-fashioned (1960s, 1970s) dishes on the menu like French onion soup and devilled eggs - kinda quaint but these dishes were also nicely prepared and tasty even if I haven't eaten them for years. While it's not as memorable as some other places I've stayed, I found this hotel was perfect for our needs and would stay here again.

  • Stayed: January 2014, travelled with friends
    • Value
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Thank Ruth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 3 May 2014

Bonjour,

I was most pleased to read that you enjoyed your recent Sofitel experience and that you found the Hotel’s service and facilities to your liking. We are very proud of our offering at Sofitel Sydney Wentworth and I am very glad that you enjoyed your stay.

I hope that we will have the opportunity to welcome you back here again.

Kindest Regards,

Sam Panetta
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014

Like any Sofitel hotel you expect high quality customer driven service. This hotel is almost just 15 to 20 minutes to various museums and art galleries. Like the NSW Art gallery with a rotating superb exhibition all throughout the year. We stayed in this hotel during the sydney biennale and were spoilt to view a number of exhibitions and other cultural events. Within walking distance is also the Australian museum, the museum of Sydney and of course the world heritage protected Sydney opera house where you have a year round rotaiting performances it be ballet, opera or theatre production. The Queen Victoria building and The Strand if you want to shop is only 15 minute walk or skip the gym and take a leisurely stroll instead to the Hyde Park. This hotel has a separate lounge that is more of a reading area where you can have peace and quiet while you plan your day or to pass time while waiting to head to the airport for your return flight. It has some stunning art glass pieces to behold aside from interesting leather covered books. This hotel lives up to the sofitel brand worldwide!

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MariaFrancescaNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 3 May 2014

Bonjour,

It was an absolute pleasure to read that you enjoyed your stay at Sofitel Sydney Wentworth. Thank you for taking the time to share you feedback and I am delighted that you enjoyed the change from your usual locations. It is also pleasing to read that you enjoyed the Hotel’s location and its proximity to various products and services.

I hope that we will have the opportunity to welcome you back to Sofitel Sydney Wentworth in the near future.

Kindest Regards,

Sam Panetta
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Sydney Wentworth

Address: 61-101 Phillip St, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Romantic Hotel in Sydney
#33 Business Hotel in Sydney
#59 Luxury Hotel in Sydney
Price Range: £118 - £338 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Sydney Wentworth 5*
Number of rooms: 436
Official Description (provided by the hotel):
Sydney's time-honoured five-star hotel in the heart of the shopping and business district has a solid reputation for impeccable service and incomparable elegance. The recent renovations artfully combine the latest in modern convenience with the old-worldcharm that has made it an architectural icon. The hotel boasts premier conference facilities,a fabulous health club. Experience haute cuisine at the restaurant or slip into the lounge for an afternoon tea or an intimate night cap. ... more   less 
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Also Known As:
Sofitel Sydney Wentworth Hotel Sydney
Accor Sydney Wentworth
Sydney Sofitel

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