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“Great location and nicely designed hotel”

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Sofitel Sydney Wentworth
Ranked #65 of 178 Hotels in Sydney
Certificate of Excellence
Reviewed 15 June 2014

The location of the hotel is great, walking distance to Pitt Street, Opera House and beyond. We looked at the map and thought it was not too far from Circular Quays so we decided to walk from the station instead of getting a taxi, probably a wrong decision to push a suitcase for 2.5 weeks holiday up the slopes while negotiating all the people from financial district was no easy task. Then we found out St James is a little further but with less strenuous terrain.
The lobby was indeed impressive with the chandeliers and mirrors. We told the receptionist was our honeymoon and last leg, wishing for an upgrade or at least some champagne for the room, got a small box of chocolate and some hard sale from the receptionist for room upgrade for AUD80 a night.
The room was comfortable and fit for purpose, the only real complaint is the shower screen was not fitted properly so kept opening and closing during shower, causing a little Venice in the bathroom. We stayed in 3 different Accor hotels throughout our honeymoon, with Ibis in Hong Kong we had full complimentary wifi in room, Novotel in Brisbane which provided timed wifi and computers for guests to use in the lobby. In Sofitel (the most expensive one), we had a mere 20 mins a day in the lobby and capped at 50MB. We are a travelling couple who did not have a corporate credit card to slap every expenses on and would rather spend our money on food and sightseeing instead of internet charges. Which made it a little nuisance for us when we wanted to check for opening times and travel directions for our sightseeing days, made us visiting McDonalds for ice cream way too often.
We went for a 5 stars hotel for the last leg of our honeymoon hoping to be a monumental stay, it was fine but certainly nothing to shout about.

  • Stayed: June 2014, travelled as a couple
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1  Thank Ida Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 3 September 2014

Bonjour,

Thank you for taking the time to share your experience.
I apologies about the internet charge. however if you are a Le Club Accorhotels Silver, Gold or Platinum member, we will provide you with complimentary internet during your stay.
I will address the bathroom issues with maintenance and ensure its resolved.

I hope to welcome you back to the hotel soon.

Kind regards
Sam Panetta
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 14 June 2014

We stayed last night for our 2nd wedding anniversary. I had booked a mystery hotel on last minute, a great value deal including breakfast. Firstly a huge shout out and thanks to Shelly in reservations. After booking on last minute I called and spoke with Shelly, telling her it was a special occasion, and she organised a room upgrade and sparkling with strawberries - we felt very special.

The service at the hotel cant be faulted. Doorman, reception and food and beverage all very good and professional.

It is true that the rooms are small and could do with an upgrade, however they are well maintained and very clean and with amenities expected of a 5 star hotel. It is a heritage building and obviously has its limitations.

Breakfast was included and very tasty, however at 10am on a Sunday morning the restaurant wasnt big enough to cope with the demand and we therefore had to line up for about 20 minutes to be seated. The adjacent Club Sofitel was practically empty and just as large as the restaurant which made me wonder why the planning of the 2 spaces wasnt slightly more balanced. The breakfast is ridiculously expensive, but was included in our rate so happy.

So all in all we really enjoyed our stay. Is it Sydney's best 5 star hotel? Well no! But we got excellent value for money and service. Thanks for making our anniversary special!

  • Stayed: June 2014
    • Value
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Thank TrentSch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 19 June 2014

Bonjour,
Thank you for taking the time to share your feedback. I am delighted that you enjoyed your stay with us and that you had the opportunity to enjoy much of what our Hotel has to offer.

I cannot apologise enough for your sub-standard experience for breakfast, however thank you for taking the time to write There is simply no excuse for this shortfall in service quality and I was most disappointed to read your comments. Please rest assured that I will be addressing the issues that you have raised with our management team to ensure that an experience such as yours is never experienced again.

I truly hope that this experience will not impair your faith in our Hotel and that we will have the opportunity to welcome you back to Sofitel Sydney Wentworth.

Kind Regards,
Sam Panetta
Hotel Manager

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Reviewed 14 June 2014

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with Accorhotels.com
1  Thank Pauline K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 15 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 June 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Hungry_Couple_2014
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 15 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 June 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Max T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 15 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 June 2014

Lovely hotel in a fabulous position. An easy walk (for those used to walking) to reach the CBD, Rocks, Circular Quay/Opera House. The breakie is very nice and plenty of choices with just the continenal

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank ZMD21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 15 June 2014

Bonjour,
Thank you for your feedback in regards to your rent stay at the hotel. I am pleased that you were able to enjoy our ideal proximity to so many of Sydney's attractions. It is our hope to welcome you back in the near future.

Kind Regards,
Sam Panetta
Hotel Manager

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Reviewed 12 June 2014

We arrived from an international flight late afternoon and got to the hotel exhausted - The receptionist was amazing - she understood how tired we were and put us into a quiet room- We had a my bed (like sleeping on a cloud) We slept un-interrupted from 8pm until 12 the next day - not a sound - the room was elegant and clean. We will definately keep staying there when we go to Sydney and they make you feel special

Room Tip: Ask for a my bed - like sleeping on a cloud (we have actually purchased a pack on line) the experien...
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 15 June 2014

Bonjour,
Thank you for you feedback in regards to your pleasant stay at the hotel. I am glad to hear our staff were able to accomodate your needs during your stay and we look forward to your next arrival at the hotel.

Kind Regards,
Sam Panetta
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Sydney Wentworth

Address: 61-101 Phillip St, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Family Hotel in Sydney
#28 Romantic Hotel in Sydney
#33 Business Hotel in Sydney
#58 Luxury Hotel in Sydney
Price Range: £121 - £364 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Sydney Wentworth 5*
Number of rooms: 436
Official Description (provided by the hotel):
Sydney's time-honoured five-star hotel in the heart of the shopping and business district has a solid reputation for impeccable service and incomparable elegance. The recent renovations artfully combine the latest in modern convenience with the old-worldcharm that has made it an architectural icon. The hotel boasts premier conference facilities,a fabulous health club. Experience haute cuisine at the restaurant or slip into the lounge for an afternoon tea or an intimate night cap. ... more   less 
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Also Known As:
Sofitel Sydney Wentworth Hotel Sydney
Accor Sydney Wentworth
Sydney Sofitel

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