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Sofitel Sydney Wentworth
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Reviews (5,901)
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2,471
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Reviewed 9 July 2014

This Sofitel seems not to be as "classy and elegant" as others in the chain, but the place was nice. I found some of the front desk staff not to be as friendly as I would have liked, especially the woman who seemed quite put out when I inquired about an upgrade. Indeed, I am not sure if I even got the upgrade as she did not communicate with me at all. The room I ended up with was nice, however, and comfortable. I should say that other staff people were much more friendly. The internet was ridiculously expensive - I don't understand why hotels that pride themselves on being top class charge so much for an internet connection, when budget hotels offer it for free. Breakfast was expensive, and not especially memorable. The property was well situated for my business needs, but not in an especially exciting part of town. In general, I'd recommend the hotel, but I think that some of the staff could use a bit more training.

  • Stayed: June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank MKeren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 28 July 2014

Bonjour,

Thank you for your feedback in regards to your recent stay at the hotel. I appreciate your honest opinion and sharing your concerns about our hotel. It was very disappointing to read that the service you received from our staff was not consistent in all areas in terms of friendliness and a warm welcome. I will certainly share your feedback with our team especially our Front Office Manager to address the issues of concern with our Receptionists.

In regards to upgrades, we do have affordable upgrades available on offer for our guests but we will try to meet your requests the best we can subject to our availability. Our goal is to provide our guests with a warm welcome and a memorable stay. In regards to complimentary upgrade, we will try to meet your requests and delighted to surprise our guests as well during their visit.

Again, please accept my apologies for your recent experience and my thanks for sharing your comments. It is through feedback such as yours that we are able to continue to improve our product.

Kindest Regards,

Sam Panetta
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

Have stayed at the Sofitel for the last few weeks for business and it has been consistently pleasant:
-The food was a bit pricey but was very fresh.
-Service at their bar was really lovely.
-The gym was boutique but had all the facilities you need to complete the workout.
-Great location.
-Overall: warm service from all their staff which makes a huge difference.

Stayed: June 2014, travelled on business
Thank Chingablee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 20 August 2014

Bonjour,

It was wonderful to read your feedback regarding your Sofitel experience and I thank you for taking the time to write. I am delighted that you enjoyed your stay, our product and service.
We hope to have the opportunity to have you stay again at Sofitel Sydney Wentworth.

Kind regards,
Sam Panetta
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 21 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 8 July 2014

I have stayed at this hole a few times now and have been very pleased with all the aspect of the hotel each time. the location is very good and central to all the attractions that Sydney has to offer and at the same time it is very quiet environment . the rooms are well appointed and the beds very comfortable. This time we had a light meal at the entrance coffee shop called Soiree and the food was very well prepared and tasty so we were not disappointed. the Staff are helpful and unobtrusive. Breakfast was also varied and very good but a bit pricey. we will definitely return to stay at this hotel when we need to stay in Sydney again.

Room Tip: ask for a room with a view other than the neighbouring building wall if you can.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 21 August 2014

Bonjour,

I was delighted to read your comments regarding your recent stay, particularly those regarding our Soiree Bar - an outlet we are extremely proud of. I am also glad that the Hotel’s location was suitable for your visit. At Sofitel Sydney Wentworth we constantly strive to exceed our guest’s expectations and it was most pleasing to read of your satisfaction.

I am grateful for you taking the time to write about your Sofitel experience. We look forward to welcoming you back to the Hotel.

Kindest Regards,

Sam Panetta
Hotel Manager

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Reviewed 8 July 2014

We thoroughly enjoyed our stay. The Sofitel Wentworth was so accommodating in organising 2 rooms adjoining for our children. The rooms were lovely and very comfortable and the staff very friendly. Would be happy to stay again and recommend to anyone else travelling to Sydney with a family or even on business.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Hayley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam_Panetta, Hotel Manager at Sofitel Sydney Wentworth, responded to this reviewResponded 21 August 2014

Bonjour,

It is always a pleasure to read such lovely comments about our Hotel and I am delighted that you enjoy your stays with us. I will ensure that your comments are shared with our entire team and I thank you for taking the time to share your feedback.

I sincerely hope that we will have the opportunity to welcome you back to Sofitel Sydney Wentworth in the near future.

Kind regards
Sam Panetta
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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