As an A-Club "Gold" member and frequent Sofitel Hotel guest in many countries I can easily say this is the worst not by a bit but by a country mile. The only good part was our courteous check-in and professional attitude of the front desk officer Daniel. The rest is laughable. The rooms are smaller than even rooms in Paris. We even has an upgrage superior room, not a classic room. I asked what was superior about it and they said it was bigger and I had a view over the courtyard. I would hate to think what a classic room looked like. The rooms were very dusty, the glass panels on the wall unit hadn't been dusted in years it seemed. The toilet roll holder was broken and the rolls had fallen off. the bin in the room was still full from the previous guest. But that was not the worst.
We were here for one night whilst returning from LA and thought it would be nice to break up the trip home in Sydney. We took advatage of the Sofitel Sensations special which gave us a classic room, dinner for two and a bottle of wine, breakfast, pre-dinner drinks and canapes and free parking(which was not needed). Sounds good, I agree....BUT
The dinner consisted of 2 courses and few options but on the menu you could UPGRADE to some other dishes. We wre not know this as our waiter did not point this out and when my partner askes what the soup of the day was she was glared upon and told that is not on the "Sensation" menu but was next to where we were reading. the waiter said that's optional but still refused to tell us what it was. as was if he thought we couldn't afford it. our table of four just laughed at his attitude and tried to enjoy the meal. The food was ok, nothing more, nothing less.
The best part however was the pre-dinner snacks and drinks. When we arrived at Club Sofitel we were instructed that the drinks etc would be in a back room away from the main club area. I asked why as I always stay in a Club room at every Sofitel and that this looked like the main area. i was told that I couldn't stay here and have a drink as I was on the "Sensations" package. I found this insulting and my dinner party and I felt like homeless people being offered some refuge and meal when in fact we paid a fair price that they advertised. it was the biggest upsell I have ever seen a hotel in Australia attempt. I suggest they spend money on a complete overhaul including training for staff and become like the Sofitel in London and LA and charge more and gives those who frequent this chain the service and respect they pay for. In hospitality I always thought the customer really pays the bills. The Sofitel Sydney needs a good hard look in the mirror.
- Official Description (provided by the hotel):
- Sydney's time-honoured five-star hotel in the heart of the shopping and business district has a solid reputation for impeccable service and incomparable elegance. The recent renovations artfully combine the latest in modern convenience with the old-worldcharm that has made it an architectural icon. The hotel boasts premier conference facilities,a fabulous health club. Experience haute cuisine at the restaurant or slip into the lounge for an afternoon tea or an intimate night cap. ... more less
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- Also Known As:
- Sofitel Sydney Wentworth Hotel Sydney
- Accor Sydney Wentworth
- Sydney Sofitel