My husband and I are not fussy travellers, and I have been in a number of backpackers in various locations, with this one being by far the worst.
Firstly, let me start out with saying the location is awesome - we needed to be near St Andrews and so for this, it was ideal. This was the only thing good about it.
Checkin in took a long time, with only one staff member able to help the busy rush of 12+ people standing in the tiny lobby. Once checked in, we were handed a sheet, pillow case and thin blanket, with an extra fee for a thicker blanket and towels.
We booked a twin room with ensuite, which was a small room with two single beds that had been pushed together. The beds were uneven in height and would roll across the room if we weren't careful, so this was not a suitable substitution for a double bed as we had thought we would get. We ended up sharing one of the single beds between the two of us, so we could also use the two blankets as an extra layer of warmth was necessary in the cold rooms, and also so we wouldn't fall on the floor if one of the beds rolled.
These were also the most uncomfortable beds I have ever experienced! It felt like we were sleeping on a wooden plank, with zero padding and if you lay on your side, the springs would stick into your hip or shoulders and was quite painful.
The bathroom was ok - although after we discovered six bars of old soap above the shower from previous guests, we felt that it wasn't cleaned too well, or very often.
Finally, the rooms aren't very sound proof, and as our room was close the bathrooms and showers, we could hear other guests using the showers and even using the toilets which was less than pleasant. It also meant that when the other people on our floor came home at all hours of the night, their conversations and door openings (there's a beep every time unlock the door) would wake us up fairly easily. I am a very heavy sleeper, so this is actually quite impressive.
Finally, the late check out option is completely misleading. The sign at the front said late check out is at 12am, so when we mentioned we would like the late check out option as our plane left at 5pm, the staff told us the sign meant 12 noon and that "common sense" would have told us that. I'm not sure why we would need common sense to know their policy was typed incorrectly, but we were quite shocked this hadn't come up before!
The only reason we didn't leave as soon as we arrived was because they have a no refunds policy and you have to pay up front (we didn't have the spare money to throw $300 away). For $100 a night for two of us, we didn't expect much, but we certainly didn't expect the terrible accommodation we received for our money.
- Official Description (provided by the hotel):
- “Sydney Backpackers is a purposely built boutique hostel located right in the heart of Sydney's CBD, 30 Meters to the Entrance of Town Hall Railway Station. We are in the walking distance to everywhere ‘must-see’ in Sydney for sightseeing and we know what our guests want.”Since we are located in the heart of the city, we are close to the main bars, restaurants, clubs, shops, cinemas, public transport and everything else you might need in this beautiful city!Sydney Backpackers is 1 of 5 hostels in Sydney capable in catering major groups and classified 3.5 stars by AAA Tourism. We are also awarded ‘WINNER OF 2006 CITY OF SYDNEY BUSINESS AWARDS’ for an outstanding backpacker in year 2006 and also nominated as a finalist in 2010.Sydney Backpackers is well known from individuals and groups visiting Sydney domestically and internationally and given lots of good feedbacks and complimentary for our good services. We proudly say that we specialize in group bookings as we have know-how of handling groups and have rooms to accommodate a group of up to 150 people or more. We are in the walking distance to everywhere in Sydney for sightseeing (Opera House, Harbour Bridge, Darling Harbour and heaps more attractions) and everything you need (shopping centers, supermarkets, cinema, restaurants, transport). This is the best quiet location that you would ever image to find if you think of staying in a budget accommodation right in the middle of the city. Sydney Backpackers is 1 of 5 hostels in Sydney capable in catering major groups and classified 3.5 stars by AAA Tourism. We are also awarded ‘WINNER OF 2006 CITY OF SYDNEY BUSINESS AWARDS’ for an outstanding backpacker in year 2006 and also nominated as a finalist in 2010.Building & FacilitiesRooms to suit 2 to 16 people (20sqm to 65sqm with 3.5-meter ceilings)Free internet access (Wireless)Building under constant 24hr video surveillance Central air conditioning and heater Fridge, Digital TV, DVD player (Single room, Twin/2 bed, 4 bed, 6 bed)Individual security lockers with padlocksFresh laundered & Sanitized white linen and blanketsElectronic key to access your room and the buildingCommon room (Vending Machines)Self-catering Kitchen fully furnishedShared shower booths and toilets Coin Operated LaundryHandicapped facilitiesBBQ facility at the rooftopGreat view of the city (240 square meter rooftop terrace)24-hour video surveillance for the entire building and fire exits. ... more less
- Reservation Options:
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- Also Known As:
- Sydney Backpackers Hotel Sydney
- Backpacker Sydney