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“Very disappointed”
Review of QT Sydney

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QT Sydney
Ranked #13 of 179 Hotels in Sydney
Certificate of Excellence
Roma
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Very disappointed”
Reviewed 11 December 2013

Well the website gives an excellent impression unfortunately the QT Sydney does not actually measure up to the 5star standard they advertise. For a start we booked a suite as when we go away my husband like to relax and sleep and I like to have visitors or watch movies etc so I book a suite because a suite is a bedroom and SEPARATE living area. The suites here are only rooms and not much bigger than an average hotel room ( unless you include the ridiculously long hallway in the entrance). And don''t get any ideas about doing your makeup in the room as the whole place is dimly lit even in the bathroom you cannot get a decent light to see what you are doing, I went out not sure what I really looked like! It was a hilarious farce running around a room full of mirrors and lights and not one enables you to see yourself.
So the disappointment basically started when we entered the room to discover it was NOT A SUITE!!! Then my beloved opened the fridge to begin his usual raiding of all the beverages to discover the fridge did not work and was hot including all the beers drinks etc. We rang reception waited twenty minutes, rang again as we were in danger of dying of thirst, waited, rang again (!) finally a very nice but very confused looking man came to our suite fiddled around with it decided he couldn't get it to work and said he would be back. We called reception to get some cold drinks and an ice bucket to keep them cool, got put through to the bar, had to explain in some detail to the barman what an ice bucket was and why we wanted it (what the hell!!) we eventually got some cold drinks and a bucket of ice which we were charged fully for. After about two hours of various staff coming through and looking at the bar fridge they finally decided to give us a new one. I watched in disbelief as these - I'm sorry but idiots, put all the hot drinks into the fridge. My husband pointed out to them that it would take some time for hot drinks to get cool and in any case once a carbonated drink is cool and then warmed again it is no good! They simply looked at us dimly and continued to do what they were doing. This whole ridiculous process took over two hours. We had arrangements for the evening and had been travelling since 5am so were really in need of some sleep before we went out but because it was not really a suite we could not sleep with a troupe of incompetent staff trailing through our room. I do not expect anything for free but it is standard to at least apologise and maybe restock the fridge with cold drinks. Just to get some drinks we ended up ordering through room service and paying extra because of their incompetence. It was utterly disgraceful. And to top it off my husband was abused by security staff when he tried to open the front door after hours to get back in. I have friends in Sydney who told me to stay at the Shangri la or the Hyatt, Why don't I listen! The lady who checked us out in the morning was extremely pleasant and a real asset. I must also mention the food which was amazing, I would go back to the restaurant but I'd suggest staying somewhere else.

Room Tip: The suites are only the size of a normal hotel room and there is no separation of living areas.
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  • Stayed December 2013, travelled as a couple
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Helpful?
14 Thank Helsi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director Social Media at QT Sydney, responded to this review, 18 January 2014
Hi Helsi F,

Thanks kindly for your review. Apologies regarding the mini bar fridge - glad it all worked out in the end. Regarding the suites, it's always a great idea to check out the room descriptions when you book to make sure you are booking what you require, especially if you have specific needs. We do have rooms with separate lounges, our penthouses, so these would have been perfect for you.

There are other sticky points in the review ('incompetent staff', and abuse from security) that feel a bit like a vent and not real indicators of the hotel which can be found in the bulk of our reviews, so will decline to comment on them.

We appreciate you taking the time to review the property.
Sas
QT
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Melbourne, Victoria, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 December 2013

My girlfriend and I stayed at the QT Sydney for 3 nights and it was amazing. The hotel decor reminds me of a cool modern New York apartment and the location of the hotel is walking distance to most major landmarks in Sydney.
Had a great stay and will be returning, the BED IS AMAZING spent an hour trying to find out where i could buy the same mattress. :)

  • Stayed June 2013, travelled as a couple
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    • Rooms
    • Cleanliness
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Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Sydney, responded to this review, 16 August 2014
Dear gorgeous QT Sydney guest,

Thanks so much for a brilliant shout out! We love that you loved us and look forward to seeing you again soonest.

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 December 2013

I've never stayed at a hotel like this before. When you arrive on Market St. you're greeted by friendly staff willing to help with your bags. Check-in is not on the ground level, so you'll need go to up a few levels. Again, the staff is so friendly here. The only semi-annoying thing is that you'll need to carry your luggage up a 1/2 flight of steps to get to the room elevators.

Once you get to your room, it's a room like you've never seen. Very different decoration, but really hip and trendy. There's plenty of alcohol in the mini-bar and the room is more than large enough.

The bathroom (which is the true mark of a hotel room for me), is amazing. It's got a walk in shower and a huge tub.

Definitely recommend this place to anyone looking for a "cool" place to stay. If you like a quieter hotel, this may not be the place for you. Every night the hotel lobby is really "bumping" and seems to have a lot of nightlife available inside the hotel.

Room Tip: Get a higher room if you want a quieter room . . .
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  • Stayed December 2013, travelled solo
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Helpful?
1 Thank Ben B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Sydney, responded to this review, 16 August 2014
Dear gorgeous QT Sydney guest,

Thanks so much for a brilliant shout out! We love that you loved us and look forward to seeing you again soonest.

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney Central
1 review
Reviewed 9 December 2013

Stayed at the QT and it was a very enjoyable experience. As an older couple it was great to stay at a hotel that had so much activity happening. The room was beautiful and the staff very friendly. We had lunch at the restaurant and the food was terrific. The location is perfect and I would stay there again anytime. I have nothing negative to say about QT.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Quickbeds

Helpful?
Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Sydney, responded to this review, 16 August 2014
Dear gorgeous QT Sydney guest,

Thanks so much for a brilliant shout out! We love that you loved us and look forward to seeing you again soonest.

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fargo, North Dakota
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 December 2013

This was our second stay at the QT having stayed there in November, 2012. It is edgy, yet inviting, unique yet not arrogant. The rooms have great lighting, the beds very comfortable. The floors are original complete with cracks in the hardwood floor. The bathrooms could use a few more towels, and a few more hooks for towels. The room service is very friendly and they are prompt with requests for items brought to the room. I love the coffee bar located at street level, the staff there very nice. We are from the US and had to make the decision to put our dog to sleep in the USA while we were staying at the QT and even though no one knew, the smiles, prompt service and warm attitudes helped with this very difficult day for us.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kathryn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Sydney, responded to this review, 16 August 2014
Dear gorgeous QT Sydney guest,

Thanks so much for a brilliant shout out! We love that you loved us and look forward to seeing you again soonest.

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
australia
Level 5 Contributor
64 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 December 2013

We stayed here for 2 nights when we were in town for a wedding. Excellent location in Market street right opposite the shops. We received great service from all the staff. Breakfast was also excellent & included in the room rate. Loved all the knick knacks & unexpected decor. Room was comfortable, only gripe was the shower which does not have a shower surround of any sort. It is in the middle of the bathroom & everything seemed to get drenched. Would highly recommend for couples or business travellers.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank suzyqAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Sydney, responded to this review, 16 August 2014
Dear gorgeous QT Sydney guest,

Thanks so much for a brilliant shout out! We love that you loved us and look forward to seeing you again soonest.

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 December 2013

My wife and I stayed 3 nights at the QT for a kid free weekend and loved it!
From the staff to the decor, the room facilities and fit outs, the spa and even the lifts, everything showed attention to detail I've rarely seen in a hotel. Personality and fun, great design and friendly service at every level. Not kid friendly, but that suited us in this instance and we loved the room setup for a couple. Would recommend to anyone looking for a funky and fun hotel, which is central to everything in the shopping district. A very clever and authentic refit of the old Gowings building with little touches of the heritage everywhere and yet highly contemporary in aesthetic. Well done QT!

Room Tip: Our Deluxe King Room was the perfect blend of space and luxury, without blowing the budget, the Nesp...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdamCarps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Sydney, responded to this review, 16 August 2014
Dear gorgeous QT Sydney guest,

Thanks so much for a brilliant shout out! We love that you loved us and look forward to seeing you again soonest.

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about QT Sydney

Property: QT Sydney
Address: 49 Market Street | Corner of Market and George Streets, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #13 of 179 Hotels in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:5 star — QT Sydney 5*
Number of rooms: 200
Official Description (provided by the hotel):
With an eye for modern design whilst reflective of past, the 200 guest suites that make up the QT Sydney hotel have been carefully crafted within the historic Gowings and State theatre buildings. This boutique Sydney accommodation retains many of the buildings most distinctive features, such as the blend of gothic, art deco, and Italian architecture that form the dazzling exterior of the building.With a contemporary and, at times, quirky design, all guestrooms feature creature comforts such as luxurious bedding, high-speed internet, walk-in showers and most guest suites also offer an indulgent oversized soaking tub.The lower levels of this truly designer Sydney Hotel, will retain a historical allure but be the home of Sydney’s hottest new bar Gilt Lounge and Robert Marchetti’s newest creation Gowings Bar & Grill.FEATURES200 designer guest roomsGowings Bar & GrillGilt LoungeParlour Lane RoastersspaQ – luxurious day spa, also open to the publicPrivate dining and events24-hour room service ... more   less 
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