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“A great surprise!”
Review of QT Sydney

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QT Sydney
Ranked #13 of 177 Hotels in Sydney
Certificate of Excellence
Sydney, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A great surprise!”
Reviewed 29 June 2014

My husband surprised me for my 40th birthday with a night at QT and it was a really great stay.
The ambiance is cool and funky starting with the pink haired door women to the hands that hold your room number on the wall.
All the staff we encountered were friendly, efficient and accommodating.
We went to the Gowings bar and grill for both lunch and breakfast which was all delicious, I loved the pot of South Australian mussels.
The toiletteries supplied are all surprisingly nice. I usually never use the products supplied by a hotel as they often dry my hair etc but as I had forgotten my shampoo I used the ones supplied and I was happy.
Overall I would recommend this hotel for couples wanting to escape the monotony of the everyday.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fiona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, at QT Sydney, responded to this review, 11 August 2014
Dear past QT Sydney guest,

Thanks so much for a brilliant shout out! We love that you loved us and look forward to seeing you again soonest.

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
Reviewed 28 June 2014

I'm here at the moment, the last night of a six night stay for work. The hotel itself is lovely, and the staff are amazing, they just can't do enough for you. BUT - after checking in and settling in to watch Wimbledon, I noticed several channels just weren't working, reception was dropping in and out. They came up to try and fix it, and couldn't, so I was moved to a new room. Same problem. I was told it was 'because of the wind' and would be fixed the next day. Hmmm, six nights later and no change, no Wimbledon, damn! I know, I should have been out and about, but after really long working days, I just wanted to snuggle in bed with room service and Rafael Nadal. So that pretty much ruined my stay.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElledubMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Sydney, responded to this review, 16 August 2014
Dear QT Sydney guest,

We appreciate your feedback and will take time to run through it with our team.

With warmest regards,

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
71 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 25 June 2014

I stayed for 3 nights very recently (May 2014). Had a great time - the decor in the rooms was very boutiquey and eclectic; and the soaps/products were quite unique. For those who know Sydney, it's located in the old Downer department store building, and accentuates the building's history throughout in a very cool way. Location (middle of the CBD) was also a plus. Downside was no other facilities (no pool, no gym), but all in all, fine for a quick stay in the city. Good value for money too.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeremy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Sydney, responded to this review, 11 August 2014
Dear past QT Sydney guest,

Thanks so much for a brilliant shout out! We love that you loved us and look forward to seeing you again soonest.

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 25 June 2014

My second stay at QT. Position perfect. The hotel is visually enjoyable… unique… It’s attached to an outstanding restaurant which I recommend you book ahead. Staff are attentive and professional. The hotel and rooms are decorated in a very original and funky style. However, I won’t be staying again. Their beds and pillows are super soft and once again I didn’t sleep well. I asked if I could request a harder bed but it seems that these beds are especially made for the hotel. My search for a decent Sydney hotel continues. Sydney is lacking!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Sydney, responded to this review, 21 July 2014
Hi Ann G,

Thanks for your review. Sounds as though we were perfect, apart from offering a softer bed and pillow than makes for a comfy nights sleep for you.

Such a shame that we don't match up on this for you! We really hit the mark in everything else.

The smallest act of kindness is worth more than the grandest intention - Oscar Wilde.

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 June 2014

The welcome was warm and professional. The room was pleasant with interesting features, although the red sheepskin rug on the bed would perhaps have been more at home in the red light district of Amsterdam and brought a seedy side to the decor. Good and extensive minibar. Quality towells in bathroom contrasting with cheap cardboardy tissues so take your own. The beds are way too soft and that is evidently the only option. I requested a firmer mattress through reception for the second night of my stay but was told soft was the only option and thay had been specially made for the hotel. I would therefore warn anyone away who has previous or current back issues. The bed had a hard ridge down the middle so was clearly two beds joined together and not designed for anyone wishing to use the whole bed. The resulting 4 hrs sleep wasn't what I had planned for a relaxing weekend away. Loud music in lifts and guest lounge weren't a pleasant feature. Location excellent for the activities planned for the weekend and a light lunch at the Gowings bar was nice, although a cocktail purchased at the bar that evening didn't contain the rhubarb ingredients as described in the cocktail list. Won't be returning to this one and neither will my colleague who also stayed at the hotel at the same time.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Sydney, responded to this review, 16 August 2014
Dear QT Sydney guest,

We appreciate your feedback and will take time to run through it with our team.

With warmest regards,

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
117 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 23 June 2014

Absolutely loved the location and the room; however the service level is far from being up to standard. From check in to check out, including the restaurant at night and breakfast, the service is awful: no smile, no personable note of welcome, not even looking at us when handing over our credit card! If that's supposed to be a fancy way to welcome guest, well thats lost on me.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandrine j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monfrique, Guest Relations Manager at QT Sydney, responded to this review, 27 June 2014
Dear sandrine j,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Monique
QT Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
68 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 23 June 2014 via mobile

This hotel is amazing. From the stylish yet funky decor, extremely friendly and efficient staff, to all the little things they've thought of ... I simply can't recommend this hotel enough.

THE ROOM.
Our room was in the 10 th floor with views of the qvb. The room was large with huge windows and Black out curtains. Mini bar well stocked - complete with a nespresso machine (and if you don't like the flavors on offer walk across the road to the nespresso shop). Bathroom divine ... Still dreaming of the fantastic bath tub we had. Bed bug and comfy.... seemed to swallow us up :)

LOCATION
A stones throw to the qvb and Pitt street mall. Above the state theatre. unbelievable.

SERVICE
Prompt, friendly and efficient. Very happy indeed. Five star with personality.

THE ELEVATORS
Yes, they deserve a mention of their own. Funky elevator music timed to perfection.

Highly recommended.

Stayed June 2014, travelled as a couple
Helpful?
Thank Kyiha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Sydney, responded to this review, 11 August 2014
Dear past QT Sydney guest,

Thanks so much for a brilliant shout out! We love that you loved us and look forward to seeing you again soonest.

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about QT Sydney

Property: QT Sydney
Address: 49 Market Street | Corner of Market and George Streets, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #13 of 177 Hotels in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:5 star — QT Sydney 5*
Number of rooms: 200
Official Description (provided by the hotel):
With an eye for modern design whilst reflective of past, the 200 guest suites that make up the QT Sydney hotel have been carefully crafted within the historic Gowings and State theatre buildings. This boutique Sydney accommodation retains many of the buildings most distinctive features, such as the blend of gothic, art deco, and Italian architecture that form the dazzling exterior of the building.With a contemporary and, at times, quirky design, all guestrooms feature creature comforts such as luxurious bedding, high-speed internet, walk-in showers and most guest suites also offer an indulgent oversized soaking tub.The lower levels of this truly designer Sydney Hotel, will retain a historical allure but be the home of Sydney’s hottest new bar Gilt Lounge and Robert Marchetti’s newest creation Gowings Bar & Grill.FEATURES200 designer guest roomsGowings Bar & GrillGilt LoungeParlour Lane RoastersspaQ – luxurious day spa, also open to the publicPrivate dining and events24-hour room service ... more   less 
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