Firstly I'd like to say the hotel it's self was well located & clean, value for money and most of the staff there were wonderful & helpful, however then came the concierge from hell. My friend & I went to the hotel bar & sat at a free table, there was used glasses & a train ticket on the table & we waited for this to be cleared, no one came around or even acknowledged us, so my friend went to the bar staff & spoke to a gentlemen named JD, he cleared the table with attitude & rudely asked us what we wanted to drink. When we finished & went to pay we noticed we had been charged for drinks that we didn't order & the new barman said well I didn't do your bill & corrected it. The next day we went to breakfast & JD was at the desk & advised us to take a seat as there was a wait for tables, we waited & another couple came after us & also waited, then JD asked the other couple to come through, so we asked why we weren't being seated & he told us to just take a seat & it will be another 5mins wait, I advised him that we needed to check out & asked why the other couple that came after us was seated first. He just ignored us so we waited again then we were told to go through (he had the worst attitude) then to make matters worse when we finally entered the breakfast area there were around 9 empty tables (no reason for the wait) & every guest that JD seated after us were asked if they wanted tea or coffee & it was arranged & brought straight out to them, we had to ask then waited for half way throught our breakfast before it was brought out. Disgraceful attitude, he was obviously off sick when they had customer service training!!! Also to top it off I checked my credit card & an extra amount was charged.
- Official Description (provided by the hotel):
- As one of the Sydney's well kept secrets, Amora Hotel Jamison is quite simply the place to be. Whether you are staying in one of our Deluxe Rooms or Suites, attending a Conference or Gala Dinner, unwinding at Amora Day Spa, or indulging in our Afternoon Tea in GALLERY Lounge Bar, you will experience genuine traditional personalised service. Superbly located above Wynyard Station between George and York Street, within walking distance to all major iconic attractions, Amora Hotel Jamison is renowned for spacious and elegance. ... more less
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