My partner and I booked the Amora Jamison as a mystery deal - we were celebrating his birthday and wanted to book a nice hotel that was close to Vivid Sydney so we were central to everything and could relax. He works across the other side of the country for 8 months of the year so time together is precious to us & we often splurge on top restaurants and hotels. So when I discovered a 5 star mystery deal hotel described as in Circular Quay with views of the harbour, I jumped at the opportunity. It was disappointing from the moment I received the hotel details and visited its website which revealed a basic looking and slightly outdated hotel - certainly not 5 star. A friend of mine had also booked the Amora through a mystery booking to stay a week before we did and she received a room upgrade to a refurbished room which contained a living area and separate bedroom. Not us though. We were given the key to a small suite on level 20 with views straight into a huge office block. No views as the mystery deal as had promised. There was no wall-mounted TV opposite the bed, just a really ugly painting in the wall. I had to search for the TV in some poorly fitted cupboards that have been cut into the wall with a big gap above it. The tiny TV accompanied with a cruddy looking dirty computer keyboard that had a laminated note asking that it isn't taken home otherwise "charges apply"... Um what? The reception was bad and being such a small TV, we eventually gave up & turned it off. The fabric covered chair in the corner was so badly worn that my partner and I didn't sit on it nor did we place anything on it because it looked filthy. There was no light above the bed, just dim bedside lamps & an ugly dull one at the desk. There was also a little table stand hanging on the wall by a thread - it needs to be drilled in properly & could do with a nice ornament on top. The hotel doors are so darn heavy and slam easy so if you are frail take care, haha. My partner and I had hoped to dig in to the buffet breakfast but decided not to after my girlfriend told us that she had paid $50 for breakfast there and it was very ordinary. Not all was bad at Amora Jamison - the beds are super comfortable and the pillows are divine. I would love to know what brand they were!! The bathroom is nice too - more modern than the room but still in need of a little upgrade. The building is nice and solid - just dated - and even the 6 elevators take forever to transport guests to and from their rooms. Upon checkout (which is on the upside is not until 11am - nice), we joined a queue that wrapped around the foyer to the elevators and then waited in line for 15 minutes. The man on check-out was lovely who but he was on autopilot, asking everyone 'how was your stay' over and over and keeping the conversation impersonal so when it came to checking us out I expected him to ask us also ... But not twice! Poor fella. The butlers and door men are nice but look way too fancy when you compare the rest of the hotel and it's mediocre facilities. Of all of the 4 and 5 hotels I have been to I honestly don't understand what makes the Amora Jamison 5 stars. If I were to be honest I would give it 3.5 stars at most. I have booked a bunch of mystery deal hotels and have never had an issue until now and this experience will definitely make me reconsider whether I will take one up again in future.
- Official Description (provided by the hotel):
- As one of the Sydney's well kept secrets, Amora Hotel Jamison is quite simply the place to be. Whether you are staying in one of our Newly Refurbished Deluxe Rooms or Suites, attending a Conference or Gala Dinner, unwinding at Amora Day Spa, enjoying Spanish cuisine in CHARR Restaurant or indulging in our Afternoon Tea in GALLERY Lounge Bar, you will experience genuine traditional personalised service. Superbly located above Wynyard Station between George and York Street, within walking distance to all major iconic attractions, Amora Hotel Jamison is renowned for spacious and elegance. ... more less
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