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“D'ont eat here”

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The Mercantile Hotel
Ranked #105 of 174 Hotels in Sydney
Galway
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“D'ont eat here”
1 of 5 bubbles Reviewed 25 March 2008

We stayed here as we thought it would be a good base for exploring Sydney. The location is great, but this is more a Pub that needs a major refurbishment with a few shabby rooms than a hotel.

they clearly have a problem with Cockroaches and when i brought this up with the bar man, he told me " its the Rocks and i should see the Kitchen". Will never return here!

  • Liked — Location
  • Disliked — Everything.
  • Stayed October 2006, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Des K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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208 reviews from our community

Traveller rating
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    16
    14
See reviews for
22
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
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English first
Geneva, Switzerland
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed 29 November 2007

Ok the location is excellent (right in the middle of the rocks) but the rest is terrible. I amazed by the other reviews and wondered if they have not been written by the hotel owners.
I don't think we can call it an hotel as it is more a bed and breakfast. There's no reception or permanent services.

It is very noisy, especially on weekends as the pub is crowded and with live musis bands playing (until 1am, later on weekends). There's a mixed smell of beer and old socks
The noise insulation from windows is almost inexistant so you get all the noises from the street (traffic, people shouting).
There's no room cleaning service between days and the cleaniness is average.
Be careful, the checkout time is early (10:30am).

So finally I think this hotel is good for party animals or people who don't mind noise or sleeping less but want to be nicely located at a reasonable price. The staff is nice except the breakfast cook who is sometime not very nice.

Stayed November 2007
Helpful?
3 Thank Living_in_Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sydney hotels

Adelaide
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 27 September 2007

Location of this hotel is great. Close to the Rocks, Circular Quay, Harbour bridge and transport. Breakfast was terrific and plenty of it. We ate at the pub a couple of times and the meals arrived quickly and the serving sizes were ample. We stayed in a room with our own spa in the ensuite. The shower alcove was a mouldy, but the rest of the bathroom was fine. The room decor was bland. The size of the rooms were larger than a motel room. The stairs were steep and narrow , especially where your foot is placed, so this can be a bit scary if you are wearing high heels. It was noisy in the morning on the weekends, due to the market. The music downstairs was great, unless you wanted to sleep, but they did finish at a reasonable time. Overall, I would stay here again.

  • Liked — Location and pub atmosphere
  • Disliked — Stairs
  • Stayed December 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rat68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 25 August 2007

I stayed at this hotel for part of my two week visit to Sydney. It is a great location by the bridge and perfect for public transportation as it is a quick walk to Circular Quay buses and ferries. There are lots of shops, restaurants, museum nearby including a very helpful visitor information center. They still use actual keys (not magnetic cards) and they book the room in a paper ledger!
My room had sizeable bathroom with a big spa tub and a large shower. Thank goodness the maid left her spray cleaner because the shower was VERY moldy. I was satisfied after I cleaned it myself. The furniture was very basic (again I had to dust off a couple of pieces) and I had no phone, but I did have a small refrigerator and an electric kettle with plenty of coffee. There was loud music on the weekend and they set up the market EARLY on Saturday morning--lots of banging just outside my room. Lucky I was planning to get up early anyway. The breakfast was good and had some surprises (black pudding, which I love) but apparently you can't order, you just take what they bring you. All in all, I'd probably stay again because of the location, price (breakfast included) and the convenience of the room. If it had been well cleaned I would highly recommend it.

  • Liked — great location, nice set up of room
  • Disliked — dirty room
  • Stayed August 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank albatrossy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N. Yorks
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 August 2006

I stayed at the Mercantile for three nights in July. I had a single room with an ensuite, both were large and clean. The shower was fantastic. I found the staff incredibly friendly and they made a single traveller feel very much at home. And the included breakfast, well it kept me going well into the afternoon.
Only down side, if you can call it one, is that they have live music every night, but this did stop at 11.45pm at the latest (i was there during the week).
Finally the location is just perfect, you are virtually under Harbor bridge, in the centre of the rocks and Opera House is just a 5 min walk around the other side of the Circular Key. I would recommend this hotel to anyone, who wants a small friendly hotel rather than a large multi national.

  • Liked — Location
  • Disliked — Noise at night
  • Stayed July 2006, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank JBYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 24 August 2004

We stayed in one of the suites with a private bathroom and it was a wonderful experience. The staff was very friendly and the rooms were large and well done. I can't speak for the smaller rooms that share a public bathroom but we've stayed in the suites with private bath on 2 seperate trips and both times were excellent. This is not a place for children as it is above a pub and the music can be heard on the weekends until later hours. Overall the atmosphere was great and breakfast was included (and very well done). Walking distance to many of the main attractions in Sydney and a nice view of the Harbor bridge and Opera House are just outside your window. This is a nicely run small hotel above a pub.

Helpful?
41 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mercantile Hotel

Property: The Mercantile Hotel
Address: 25 George St | The Rocks, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge
Hotel Style:
Ranked #105 of 174 Hotels in Sydney
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — The Mercantile Hotel 2.5*
Number of rooms: 15
Official Description (provided by the hotel):
Australia's longest running Irish Pub, in the heart of Sydney's historic Rocks precinct. ... more   less 
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Also Known As:
Mercantile Hotel Sydney

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