You can't beat the location of the Mercantile, but they have a nasty attitude. We arrived in the pouring rain, and we had to carry our own luggage up three flights of stairs. There is no bell boy, and the woman who checked us in did not help. When I asked her for two extra towels, she threw them on my wet backpack. When I asked her for a second luggage rack, she said, "This is not the Hilton." I had asked her nicely.
The room was clean, and there is soap, but no shampoo. I asked for a quiet room, but there was alot of street noise, including some construction while we were there.
There is no desk to check in, and you have to pay your bill during limited day time hours. At breakfast, we asked the cook for some tomatoes (which I saw in front of him), instead of pork. He made a sarcastic remark, but gave me the tomatoes anyway.
The last morning, when we had to leave very early for the airport, I asked if we could get some cheese and rolls and juice the night before, since breakfast was included. I got a firm "no." I got another retort about, "This is not the Hilton."
Overall, the room was clean, and the location great, but for $140, they really should dump the attitude, and perhaps have a full time desk for check in and luggage help.
- Official Description (provided by the hotel):
- Australia's longest running Irish Pub, in the heart of Sydney's historic Rocks precinct. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Agoda, Ebookers, Ctrip TA, Evoline ltd and 5viajes2012 S.L. so you can book your The Mercantile Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mercantile Hotel Sydney