I called the hotel reception on 12/Dec/06 and booked two rooms for five nights to work at a trade show in Sydney. We stayed here before, although not impressed by the hotel itself, it's location is great. But when we arrived, the staff told us we didn't book! I gave her the booking details, she said she didn't know and I can talk to the manager. The manager who also runs the bar next door, came over and said: as far as he is concerned, we could be just anyone from the street asking for accommodation. Not only that they don't honour our bookings, he also shouted and humiliated us! He is by far the worst person I've ever come across.
I've travelled to many parts of the world, this is the worst experience ever.
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- Also Known As:
- Coronation Hotel Sydney