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“Not the cleanest”

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Meriton Suites Waterloo
Ranked #23 of 178 Hotels in Sydney
Certificate of Excellence
Walcha, Australia
2 reviews
“Not the cleanest”
Reviewed 8 December 2013

We were really looking forward to this as we've stayed at Meritons before but the dishes were not clean, cutlery was marked, there was no sink plug for washing up (there was a dishwasher) and the art print over main bed was filthy- even had a spray squirt from previous clean that you saw as soon as you walked in.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rawden6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, 15 December 2013
Dear Rawden6,

Thank you for your feedback regarding the room, I will be sure to raise your feedback with our housekeeping team to ensure that all team members understand that this is disappointing and not on par with Meriton standards. I sincerely hope that you enjoyed the rest of your stay in Waterloo, and rest assured that we will use your feedback to improve our service.

Thank you again for your review; we would love the opportunity to welcome you back to Meriton again soon.

Kind Regards,

Birender C.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,031 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (500)
Date | Rating
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  • Chinese (Simplified) first
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English first
Sydney, Australia
1 review
Reviewed 8 December 2013

I really liked the way the apartments were set up! I would definitely recommend the waterloo to my friends and family! I loved the fact that there were so many places nearby to get food and to look around

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rachael2134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, 15 December 2013
Dear Rachael,

Thank you so much for your 5 star review- ‘perfect’ is quite the compliment! We love having such a great assortment of shops and cafe's all located around the apartments, and I'm glad you had the opportunity to explore the thriving Waterloo area.

Again, we really appreciate your comments, and would love to see you back at Meriton again soon!

Kind Regards,

Birender C.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level 6 Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 December 2013 via mobile

Booked a two bedroom apartment 6 months before we stayed for $185.00 as we where going to see Taylor swift , I am glad we did as the room rate went up to $800 . We didn't get to check in to midnight so after missing most of the concert due to the traffic ( 5 hours in the car ) check in went smoothly ! We got the last car spot as a lovely staff member was leaving . The apartment was very nice at midnight ! But both bathroom had no toilet paper ! And the apartment smelt like smoke . We where on the 10 th floor noise wasn't a problem . Would stay here again .

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, 15 December 2013
Dear sienablue,

Thank you so much for taking the time to review your stay at Meriton, we appreciate your feedback. I’m sorry to hear that you missed so much of the concert, but from guests told me about it I’m sure that what you did see was amazing! I am shocked to hear that your room had no toilet paper as well as an odour- rest assured that I will pass your comments on to our housekeeping team to ensure that Meriton standards are consistently being met. I’m glad to hear that you found a parking spot- it was a busy night for us too, so parking was limited.

Sienablue, thank you again for staying at Meriton, we would love to welcome you back again soon!

Kind Regards,

Birender C.
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 December 2013

Was disappointed with their customer service staff at first -- rude and shows no empathy. I prepaid my stay beforehand in order to secure a room that doesnt face the noisy South Dowling Street (very busy highway). When i arrived, was shocked to find that there were 2 choices - one room without a bathtub or one with a baththub but facing the highway. When confronted, the service staff actually said i had to pay additional cleaning fees if i choose to change my room when something comes up later! She commented that the service staff who last attended to my request only did a couple of shifts and its "too bad". Was so annoyed and demanded to speak with her manager. Finally did some justice to myself, but found the apartment reeking of smoke/grease, carpets were sticky and the ovens were not cleaned (when i turned it on, smoke came out from burning grease). I called reception to get the situation rectified, and housekeeping say the job wasn't done well because they were in a rush to check us in. If anything - go for the zetland apartments instead. pales in comparison.

Room Tip: Choose the rooms that does not face South Dowling Road
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janntx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, 31 December 2013
Dear Janntx,

First of all thank you for your feedback. It is extremely disappointing to read of your customer service experience, as more than often out team is praised for their welcoming and warm manner. Our 184 apartments at Danks Street unfortunately not constructed all the same, with split level configuration where some apartment have living areas on bottom floor and bedroom on the top floor and vice versa this creates a building with all apartments being unique in their layout.

In regards to your comments about the cleanliness of your apartment and experience at the reception desk, I would appreciate an opportunity to discuss this further with yourself. If you could please email me on tawat@meriton.net.au it would be greatly appreciated. Thanking you and I hope you give us an opportunity to welcome you back to Meriton Waterloo.

Kind Regards,

Birender C.
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
Reviewed 4 December 2013

The room is nice and clean with security protection. Need door card to access front door and elevator. Staffs are willing to help with everything. The only thing is no convenient public transport, have to call cab every time.

Room Tip: Better rent a car before come
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank BaoHua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, 15 December 2013
Dear BaoHua,

Thank you for your 5 star review, we appreciate your feedback and kind words!

Our team works hard to make sure our guests can feel at home in apartments that are clean and well serviced apartments, and our security staff are on call 24 hours to make sure that all of our guests feel safe and secure in their apartments.

Redfern and Green Square stations are only 10 minute walk away, we recommend using buses to access the city as they leave every 15 minutes from a bus stop down the street- although taxis are always a quick and easy option for getting around the busy streets of Sydney!

Thank you for choosing to stay with us at Waterloo, we would love to see you at Meriton again soon!


Kind Regards,

Birender C.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 December 2013

Stayed here for a couple of nights! Loved these apartments..we had the split level 1bedroom & it was great. Location a bit out the way but close to Coles etc so everything you need! Would stay here again even though a little expensive. :-)

Stayed November 2013, travelled as a couple
Helpful?
Thank Gasbag1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, 15 December 2013
Dear Gasbag1,

My sincere thanks for the 5 star review, it’s wonderful to know that our guests are happy with their apartments! As you mentioned, the apartments are a short drive from the busy city centre, but with shopping, great restaurants and public transport all within a 5 minute walk we believe that our apartments are located in a great Sydney community.

Gasbag1, thank you again for your glowing review, we’d love to welcome you back to Meriton again soon!

Kind Regards,

Birender C.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, CA
Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed 3 December 2013

We were very pleasantly surprised to find that our 2 bedroom/2 bathroom apartment was everything that the website promised it would be and more! Hugely spacious, split level, nearly 360 degrees of incredible views and conveniently located to shopping, restaurants and great bars! There was a wrap around balcony that overlooked a golf course and the Sydney Cricket Complex on one side of the apartment and another balcony off of the upstairs bedroom that had great views of the surrounding area. The larger balcony had a large wicker table with seating for four and was covered so that you could enjoy it during the heat of the day or during the occasional downpour. Lastly, the staff was friendly, helpful and sociable. They made change, gave directions, provided meal and entertainment suggestions and conversed with us until our taxis arrived. Special thanks to Eric, Boston and Tegan for their constant guidance and a special thanks to Luke, a new trainee, that was called on several times for assistance. We immensely enjoyed our stay at your location and look forward to staying with you again. Until we can, we want to get the word out to all visitors to Sydney that though this property is about a 10 minute taxi ride from Sydney CBD, it is well worth it. This location is the best priced and offers the largest accommodations of any of the other Sydney properties...I know, I compared them all!

Room Tip: Rooms facing South Dowling Street will have terrific views of the golf course and sports complex, bu...
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katherine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSADanksStWaterloo, Manager at Meriton Suites Waterloo, responded to this review, 15 December 2013
Dear katcjames,

Thank you for taking the time to review your stay at Meriton, we are so pleased reading your feedback! I’m so glad to hear that you were happy with your apartment - many of our two bedroom park view apartments have some spectacular views of the park and golf course. I will pass your wonderful comments on to our front desk staff, as I’m sure they’ll love to hear that their help was so appreciated.

Thank you again for staying with us at Waterloo, I hope that you enjoyed your time in Sydney.

Kind Regards,

Birender C.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Meriton Suites Waterloo

Property: Meriton Suites Waterloo
Address: 30 Danks St | Waterloo, Sydney, New South Wales 2017, Australia
Region: Australia > New South Wales > Sydney > Inner South
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Sydney
#18 Romantic Hotel in Sydney
#23 Luxury Hotel in Sydney
#30 Business Hotel in Sydney
#41 Family Hotel in Sydney
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Meriton Suites Waterloo 4.5*
Number of rooms: 184
Official Description (provided by the hotel):
Touch down at Sydney Airport and arrive 10 minutes later to a stylish and modern lobby space, experience a warm welcome by our porter assistance and be checked into a stunning suite by a team of friendly and professional Guest Services staff, who are on-site 24 hours a day for your convenience. With a variety of suite styles and bedding options available, we will suit your every need to ensure you have a perfect suite every stay. Ranging from Classic Studios to 3 bedrooms, all 184 masterfully designed suites come equipped with the quality services and products that our guests have come to love about Meriton Suites. Many of our suites offer a split level floor plan, providing extra space and comfort, and also includes modern furnishings, a full gourmet kitchen, internal laundry and plush bedding. Our guests can choose to relax and unwind to the soft sound of birds chirping while sitting back to captivating views of lush parkland with our Park Suites. Energise your body in the 3 indoor heated swimming pools, large spa and sauna as well as a fully-equipped fitness centre, all of which are found only a couple of minutes from the complex at Crown Square fitness centre and aquatic facilities. Come back to an immaculately serviced suite daily and stay connected with our free high speed Wi-Fi network, accessible from all areas of our hotel, including your suite. Nestled amongst the residential precinct of Waterloo, the hotel is surrounded by tranquil green leafy lined streets, lush gardens and is surrounded by a vibrant cafe culture. Located only 5 minutes away is Danks St Plaza, a local precinct that provides the Waterloo community with convenient shopping and dining options. Our Waterloo location will be every sport lover's dream as it is positioned only minutes from the Sydney Cricket Ground, Sydney Football Stadium, Royal Randwick Racecourse and Moore Park Golf Course while those seeking out entertainment will find the Entertainment Quarter the perfect destination for live shows. With Sydney CBD only 4 kilometres away, public transport close by and the Bourke Street bike track, a scenic cycling corridor between Mascot and Sydney Harbour, only moments away, our guests will be able to see the sights and other parts of this vibrant city with ease. Combining the perfect mix of culture, convenience and comfort, Meriton Suites Waterloo will provide a better quality and better value accommodation experience. ... more   less 
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Also Known As:
Meriton Serviced Apartments Danks Street, Waterloo Hotel Sydney
Meriton Cameo Apartments Sydney
Meriton Cameo Apartments Hotel Sydney

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