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“Not a 5 start apartment”

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Fraser Suites Sydney
Ranked #28 of 179 Hotels in Sydney
Certificate of Excellence
Auckland Region, New Zealand
Level 4 Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Not a 5 start apartment”
Reviewed 25 April 2014 via mobile

Although we thought the apartment had good facilities, it wasn't the 5 star it advertises itself as, the furniture is old and worn, as someone fairly short 5'3" I couldn't get the cupboards in the kitchenette to stay open and get any crockery out of it, the nespresso coffee machine a lovely touch, or was it after leaking the whole tank of water over the countertop. The study area just seemed to be a waste of space when the living areas is quite cramped.The bed was very comfortable. Would recommend people to stay here just don't expect true 5 star

Stayed April 2014, travelled as a couple
Helpful?
2 Thank Jo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatenda M, Front Office Manager at Fraser Suites Sydney, responded to this review, 29 April 2014
Dear JoL,

Thank you for taking the time to review your most recent stay Fraser Suites Sydney. I appreciate the opportunity to address your concern and perhaps the concerns of any future guests who are considering the Fraser Suites Sydney for future stays.

As mentioned in our communication, your very constructive comments concerning the room furnishing is well received and we are happy to share with you that the room you stayed in will be scheduled to go extensive, but non-intrusive CARE program, to ensure we maintain the quality standards and finish in all our guests suites, including a touch up of paint should it be required. Your feedback has been shared with our Management Team.

I would welcome another chance change your impression of the Fraser Suites. Please do not hesitate to contact me directly when planning your next stay.

Kind Regards,
Tatenda Manduku
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Bangkok, Thailand
Level 6 Contributor
137 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 19 April 2014

After being evacuated from northern Queensland due to cyclone Ita, we ended up in one of the few available accommodations in Sydney CBD and paid a premium.
Apartments are nice, spacious and well appointed and have good sound insulation. Televisions have a wide range of channels including sport etc. The kitchen is well equipped (although just a bar fridge in our one bedroom apartment) and everything worked well. Points of criticism are that the sofa is not very comfortable and that there is only very dim and limited lightning which makes reading in the evening a problem. The indoor swimming pool and the gym are nice.
The real downside of the hotel is that they try to squeeze money out of the clients in whatever way they think they can. In our case at check out they charged us for the extra bed, while it was made specifically clear at check in that that was already covered and paid for. We noticed many other disputes at the front desk, something you not normally see at this scale at hotels. Housekeeping was also rushed and not up to standards.
Apartments would get 4 1/2 star from us, but the front desk and housekeeping takes that down to just 3.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank expat_sealover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatenda M, Front Office Manager at Fraser Suites Sydney, responded to this review, 23 April 2014
Dear Expat_Sealover,

I appreciate you taking the time to share your experience with Trip Advisor. Please accept my apologies for the issue you had on check out and that it wasn’t made clear on check in.

As you read other reviews, and from your previous experience of the Fraser Suites in August 2013 you can see that this is not the norm. I am disappointed that we were unable to rectify your concerns whilst you were at the hotel, and had to read about it post stay via Trip Advisor.

It is the Fraser Suites team’s desire to create a positive Frasers experience and it seems as if we missed the mark and failed to resolve your concerns whilst you were in the hotel. It certainly makes it more difficult to do so following guest departure.

When you return home I hope you will allow me the opportunity to change your impression of the Fraser Suites Sydney. I welcome you to contact me at your earliest convenience via (02) 8823 8883 or via email on tatenda.manduku@frasershospitality.com.

Kind Regards,
Tatenda Manduku
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 11 April 2014

I took my wife and infant with me for my 4 day conference so wanted somewhere in-town, quiet, comfortable but not stupidly priced. Fraser Suites excelled in this. We had a room which had panoramic views from darling harbour, through the city (over the Anglican Cathedral) out to the harbour and Watsons. Floor to ceiling windows meant there was loads of light but the heavy curtains were very effective. The one-room suite was very smartly laid out - the kitchenette very well appointed. The FREE 1 GIG OF WIFI is a deadset no-brainer - thank you VERY MUCH Fraser suites for being prepared to not price gouge your customers by charging for access to the wifi in rooms - this was a great and easy selling point for us. We could open the windows just a little which was great - we didn't want the air-con on all the time and we were able to 'feel' the city and hear it when the windows were open. It is not a 5-star response for two very, very small reasons: the desk was a little knocked about in the study alcove - but just a little, and the bin in the kitchenette was too big for the cupboard - a sticking point when you are dealing with nappies. These were miniscule matters though and we very much enjoyed the room and the brilliant gym, pool and location. Thanks very much.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dredgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatenda M, Front Office Manager at Fraser Suites Sydney, responded to this review, 13 April 2014
Dear Dredgy,

Thank you for taking time to review Fraser Suites Sydney, we are delighted to hear that you found your stay pleasing.

We know that travelling away from home with a young family can be difficult, and we do our very best to try to make our guests feel at home, our spacious rooms, and complimentary amenities carter well for our business travelers with family.

We do appreciate you constructive comments and I agree that we certainly are good value. We are making various improvements to our hotel including implementing an extensive but non-intrusive CARE program, to ensure we maintain the quality standards and finish in all our guests Suites. Your feedback inspires us to continue the pursuit of the perfect stay.

We hope to see you and the family again on your next visit to Sydney; we look forward to yet another opportunity to serve you.


Kind Regards,
Tatenda Manduku
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 April 2014 via mobile

The best! Great location, views, ultra modern, spotless clean. It is very luxurious and much better in person rather than the photos. It was very convenient for us to walk to most major sights. It is only a 10 min walk to Darling Harbour.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MartichkaE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatenda M, Front Office Manager at Fraser Suites Sydney, responded to this review, 9 April 2014
Dear MartichkaE,

We appreciate your glowing review and I am delighted that you found so many aspects of your stay enjoyable and to your liking. It is pleasing to know we not only met your expectations but exceeded them too.
.
We are always looking for ways to exceed our guest expectations, and I am pleased your stay was excellent. Your feedback inspires us to continue the pursuit of the perfect stay.

Thank you for being our guest, and hope you will grace us as a guest in the near future.

Kind Regards,
Tatenda Manduku
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
yorkshire
Level 6 Contributor
145 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 7 April 2014

We stayed in room a 1 Bedroom Premier apartment for 6 nights, and loved it .It was very spacious and bright ,and had a well equiped kitchen with dishwasher, washer and dryer ,a dining table and seating area, an office area, and bedroom with a whole wall of wardrobes.The large bed was very comfy.The bathroom was lovely with large shower and separate bath,and plenty of storage space.The windows were floor to ceiling and ran the width of the apartment.We looked out over the Town Hall ,and had great city views. Although we were high, there is slight road noise below, it does calm down at night, but weekends can be busy and noisier, as in the middle of any city. We did unfortunately have roadworks a couple of nights we were there.Other rooms not overlooking the Town Hall might have a quieter street below. We thought the view was worth it though.
I spent a long time chosing where to stay for my first trip to Sydney and thought I had chosen well.Fraser suites are close to Town Hall Station ,lots of bus routes, a short walk to Darling Harbour and China Town and Paddys Market. It was easy to hop on a bus or train.There is another entry via an arcade with a lot of oriental restaurants and a few coffee shops, this was a handy quicker route to the Station.Lifts were secure with key cards required ,
The staff were lovely, very friendly and helpful.We managed to get a special holiday rate or we may have had a smaller room.
The only downsides were the floor to ceiling curtains could have fitted better at the edges letting morning light in, a few well placed cushions solved the problem. Also bathroom fan seemed to always be on, didn't bother husband though, I closed the door.The smaller bedroom window didn't seem to close properly .

Room Tip: I always like to be on a high floor.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wanda110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatenda M, Front Office Manager at Fraser Suites Sydney, responded to this review, 8 April 2014
Dear Wanda110,

It was wonderful having you stay with us while in town. Thank you for taking the time to review your most recent stay at the Fraser Suites Sydney.

It is always a pleasure and a point of celebration to read positive guest experiences. I am delighted that we made some lasting memories during your visit, and that our staff were kind and helpful. We are fortunate to have such guest focused team. Your kind comments have been shared with the rest of the team,

I apologize our room fell short of your expectations and seemingly missed the mark. We would like to invite you back to Fraser Suites Sydney should you return to the area. Please contact me prior to your next stay so I may personally thank you for being our guest and provide you with the room you deserve.

We hope to see you again on your next visit to Sydney; we look forward to yet another opportunity to serve you.

Kind Regards,
Tatenda Manduku
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 April 2014

Just capped off a wonderful night at the Opera, with a one night stay (April 1st) at Fraser Suites Sydney. As per our previous experiences with Fraser Suites, we were very happy with all aspects of our room and look forward to future stays.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray_Susen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatenda M, Front Office Manager at Fraser Suites Sydney, responded to this review, 2 April 2014
Dear (Dr.) Ray_Susen,

Thank you for taking time to review our Fraser Suites Sydney, I'm delighted to hear that you found so many aspects of your stay enjoyable.

It is an absolute pleasure to serve you during your visit. I am so happy to hear you will be visiting us again, please do not leave too long.

The team and I eagerly await your return and hope to see you again on your next visit to Sydney

Kind Regards,
Tatenda Manduku
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 30 March 2014

Everything about choosing the Fraser Suites as my choice of accommodation was amazing - the staff from Management to Operational were so friendly and helpful. Every one of my needs were met, before, during and after my stay. My partner and I don't get many chances to get away, and I am so happy we chose to stay here because it was so relaxing and hidden from the city hustle and bustle but at the same time we were so conveniently located to the city night life. Room services was great and the staff again were amazing!! Room was huge, comfortable and very modern! Loved it and will be back for sure ! Thank you Fraser Suites.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tatenda M, Front Office Manager at Fraser Suites Sydney, responded to this review, 2 April 2014
Dear LisaK,

Thank you for reviewing your most recent stay at Fraser Suites Sydney

We are glad you enjoyed your weekend getaway with us. Our location is very convenient and has an advantage of being close to the CBD and transport yet hidden away from the roar of the city. We are pleased you were able to enjoy the surrounding area while staying with us.

We truly look forward to welcoming you back to the Fraser Suites Sydney in the near future and to have another opportunity to serve you.

Kind Regards,

Tatenda Manduku
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fraser Suites Sydney

Property: Fraser Suites Sydney
Address: 488 Kent St, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Sydney
#28 Luxury Hotel in Sydney
#30 Family Hotel in Sydney
#43 Romantic Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fraser Suites Sydney 5*
Number of rooms: 201
Official Description (provided by the hotel):
Fraser Suites Sydney ~ deluxe 5 star rated and multi-award winning serviced apartments located in Sydney's central business district and next to Darling Harbour. Accommodation ranges from studios, one bedroom suites, two bedroom suites or stunning duplex penthouses, embodied in a striking glass tower. The building is complemented by modern design elements, with decor and furnishings that evoke a sense of Manhattan style. Guests enjoy complimentary access to an inspiring leisure centre featuring a fully equipped gymnasium, spa, sauna and heated pool. Breakfast is served daily on the Mezzanine level and room service is available in the evening. Guests may stay overnight, a week or even longer, as many of our suites offer a full galley kitchen (incl stove top, oven, microwave, dishwasher, cutlery and crockery), washing machine, dryer, dining table and lounge area.Guests can immerse themselves in a kaleidoscope of shopping, cinemas, entertainment, restaurants, bars, banks, corporate headquarters, supermarkets, picturesque walks, theatres and children's activities all within walking distance from the front door. ... more   less 
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Also Known As:
Fraser Suites Sydney Hotel Sydney
Fraser Hotel Sydney
Sydney Fraser Hotel

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