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“Great apartment, but got ripped off”

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Meriton Serviced Apartments Kent Street
Ranked #19 of 174 Hotels in Sydney
Kelowna, Canada
Level Contributor
70 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Great apartment, but got ripped off”
2 of 5 bubbles Reviewed 20 April 2014

We stayed here for 4 nights in May 2010, the location was perfect, very central. The apartment was very nice - well-equipped, clean, roomy, and with a nice view. Our only complaint was that we were ripped off $40 for a 5 minute Sydney-area telephone call. When we expressed our surprise to the front-desk staff, they were totally cavalier about it. This one thing ruined our impression of this property.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JF&PM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSAKentStreet, Manager at Meriton Serviced Apartments Kent Street, responded to this review, 21 April 2014
Dear JF&PM,

Thank you for taking the time to write this review!

I am delighted to read you enjoyed the apartment and our central location. Being situated in the heart of Sydney makes it ideal to explore what this great city has to offer; from great restaurants and shopping to the many local attractions! Meriton Kent Street is also only moments from public transport making it convenient to get around.

In regards to your point about the telephone call, you indicated that you stayed in 2010. Unfortunately our accounts are only available for approximately 3 years, making it difficult to investigate your claim. If you would like to provide further information I can attempt to explore this, please contact me at taken@meriton.net.au.

Kind Regards,

Crystal M
Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,088 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,427)
Date | Rating
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English first
Wilmington NC
Level Contributor
104 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

Monday, April 21, 2014

We’ve just wrapped up our stay at the Meriton Serviced Apartments on Kent Street in Sydney, AU. What a great choice! It was such a great location: close to China Town, and within walking distance to many other sites: Royal Botanic Gardens, Queen Victoria’s, St. Andrew’s, etc. Other areas were readily accessible by cab or the city’s amazing “Free” bus (yes, it’s really free!), or train/subway.

It was very convenient to have a studio apartment. We bought some light groceries on our first day here, and used the kitchenette for breakfast and evening snacks. One WONDERFUL feature: the units have small washers and dryers. This made it easy to keep up on having clean clothes to wear without the hassle or expense of sending them out, or finding a Laundromat.

The apartments are cleaned daily, and include all the incidentals that you need: dishes, pots & pans, dishwasher soap, laundry soap, dishtowels and sponges, and the usual in the bathroom: shampoo, conditioner, lotion, and shower gel.

Even better was the helpfulness of the staff. The front desk people were always a pleasure to deal with and always helpful. Our first day here, Servio met us as our taxi let us off. He made sure that we got checked in OK, & our bags were up in our room pronto! (I’d e-mailed ahead that our flight arrived very early, & they were able to check us in to a room right away.) Later, Servio helped us plan our daily activities, making helpful recommendations, providing maps and calling ahead for certain tickets and reservations.

Room suggestions: higher level rooms have better views of the city; however they were not available when we checked in early. Balconies are nice for a view, for a few minutes, however, there’s actually quite a bit of noise on them due to nearby air conditioning units (on all surrounding buildings + this one) so we never sat out on our balcony for any length of time.

Also, be sure to ask about the “back door short cut” off the lobby. You exit into a mall of a food court, and an ATM, then can go out the doors directly onto George Street, one of the main thoroughfares that’s full of restaurants, shops, etc.
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Room Tip: Higher floors have best views of the city.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mrmax14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSAKentStreet, Manager at Meriton Serviced Apartments Kent Street, responded to this review, 23 April 2014
Dear AnnWilmingtonNC

Thank you for the detailed feed back you have recently completed after your stay with us at Meriton Kent Street. It always makes the team smile to know the we have made an impact on the stay our guests have with us. Your kind words have been passed onto Servio, He is a strong asset to have working with us.

As advising in your comments the apartments we are able to offer the comfort of apartment style living, if you are staying with us for the night or the month it gives the option of additional room to move unlike a standard hotel room.

AnnWilmingtonNC, we look forward to welcoming you back to Meriton Kent Street in the near future.

Kind Regards,

Katie Holmes
Senior Manager On Duty
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Copenhagen
Level Contributor
149 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 20 April 2014

The Meriton Apartments on Kent Street offers a good location with good, fast internet speed and a reasonable view to Darling Harbour.

While I overall enjoyed the stay at Meriton Kent Street in Sydney, I was very unhappy about their dynamic pricing. But it taught me a lesson about booking all nights in advance instead of doing what I normally do, which is to book 1 night first to checkout the property, and then if happy, book for the duration.

The apartments I stayed in were of a good size and everything worked. I enjoyed the area where there are lots of little cafés and bakeries very close by Meriton Kent Street. And I managed to walk to the venue where I was speaking at my Marketing Masterclass.

I can recommend this property for anyone looking for an apartment hotel in Sydney.

Room Tip: Get a room on the top - you'll pay a bit extra, but it is worth it.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank michaelleander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSAKentStreet, Manager at Meriton Serviced Apartments Kent Street, responded to this review, 23 April 2014
Dear Michaelleander,

It is a pleasure to read such positive feedback from a top contributor on Tripadvisor.

Due to the location of Meriton Kent Street we are able to provide a central distance close to Darling Harbour, Just a short stroll to the Westfield shopping complex in the heart of the Sydney CBD.

As you mentioned the rates vary from properties. The rates increase if there is a popular event at the time of making the booking. It is best to book your accommodation a few months in advance to take advantage of the lower rates offered.

Michaelleander, we look forward to welcoming you back to one of the many Meriton Properties in the near future.

Kind Regards,

KatieH
Senior Manager on Duty
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Perth, Australia
Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 19 April 2014

We returned for a second stay at Meriton Kent St because of its great location and facilities. We loved the room upgrade, including new furniture, since our last stay a year ago.
Staff were always very helpful and I would like to make special mention of front of house staff, Lauren (great asset to Meriton - excellent customer service skills), Francis (concierge - who goes above and beyond to assist) and Tyson (Duty Manager) who wasn't scared to don rubber gloves and assist with a plumbing problem when help was needed. Each of the abovementioned deserve special praise for their efforts. Thanks to all.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenanpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSAKentStreet, Manager at Meriton Serviced Apartments Kent Street, responded to this review, 22 April 2014
Dear Jenanpat,

Thank you for giving us such great feedback. It is a pleasure receiving wonderful comments especially from our return guests!

I was delighted to read that you thoroughly enjoyed one of the many refurbished apartments. All of our spacious apartments are in the process of getting a fresh new look so we are able to offer modern and up-to-date apartments to all of our guests.

Your comment in particular about the team and their wonderful service is appreciated. We strive to better ourselves each day to ensure we are always providing our guests with the best possible service. I have personally passed on your positive comments to Lauren, Francis and Tyson and they were thrilled to hear your appraisal!

Thank you again Jenanpat for continuing to stay at Meriton Kent Street, we are looking forward to hosting your next stay in Sydney!

Kind Regards,

Crystal M
Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

This is the second stay for us at a Meriton in the last 6 months having stayed at Pitt Street previously and both Pitt and Kent street are hard to separate.
We stayed at Meriton Kent Street, in March for 7 days. Upon arrival our allocated room was unavailable but we were relocated to the 51st floor the next day.
The room on the 51st floor was stunning, great Darling Harbour views, spacious living areas and fantastic facilities. Balcony was great for just taking in the views both during the day and at night.
The location of these apartments is outstanding, walk to Darling Harbour, QVB, Pitt St Mall in under 10 minutes and a great Coles supermarket is just around the corner in the World Square building.
We would highly recommend Meriton apartments, great location, facilities and service. We will be back soon.

Room Tip: High floors have some great views
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank FrankEllaW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSAKentStreet, Manager at Meriton Serviced Apartments Kent Street, responded to this review, 23 April 2014
Dear FrankEllaW,

What a fantastic review, thank you!

Meriton Kent Street is ideally located in the city center, as you discovered. Public transport is nearby, connecting you to many great attractions in Sydney and beyond!

I am delighted that we were able to meet your request during your stay! The city skyline view from level 51 is fantastic, especially at night with all the city lights. Our spacious apartments come equipped with kitchen and laundry facilities, with modern furnishings it is the perfect place to relax and unwind and enjoy the view!

Thank you once again for your feedback and we look forward to your return!

Kind Regards,

Crystal M
Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

Location is better than I expected. Close to restaurants and transportation. Supermarket is just a 2 minutes walk from the apartment. We received good suggestions from the staff at the front desk for places to eat and visit. They all of them are delighted to help us. You can get your tour tickets or airport shuttle from the front desk staff.

Apartment is clean and they change our towels daily.

Room Tip: We have a room on a high room and have a good view of the Darling harbour
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank bluesky668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSAKentStreet, Manager at Meriton Serviced Apartments Kent Street, responded to this review, 23 April 2014
Dear bluesky668,

A 5 star review! Thank you!

Meriton Kent Street is ideally located in the heart of Sydney city. It is walking distance to supermarkets, great shopping and an abundance of delicious restaurants. Public transport is moments from our doorstep giving you convenient access to the airport and greater Sydney surrounds!

I am delighted the Front Office team were able to assist you with suggestions during your stay! It is helpful to get tips from locals when travelling overseas, especially great restaurants.

Thank you for taking the time to write this review and we hope to see you return in the future!

Kind Regards,

Crystal M
Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iloilo City, Iloilo City, Philippines
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

we loved the location, the sauna and the pool. most of all, Frank the concierge was very helpful . He was precise and direct to the point. Just with our short stay at Sydney, we were able to see most of the sights because of the hotels location. will definitely recommemd. FRANK is an asset there.

Room Tip: dont expect an upgrade
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Pauline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MSAKentStreet, Manager at Meriton Serviced Apartments Kent Street, responded to this review, 23 April 2014
Dear Pauline G,

What a great review, thank you!

I am delighted to read that you loved the leisure facilities on level 15! The pool, spa, sauna and gym are now open from 5am to give our guests even more time to enjoy these facilities.

We appreciate the feedback on our Concierge team! They are very knowledgeable and have some great recommendations; they can also book tours and help with restaurant reservations.

Thank you for taking the time to share your experiences with the world and we hope to see you return in the near future!

Kind Regards,

Crystal M
Senior Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Meriton Serviced Apartments Kent Street

Property: Meriton Serviced Apartments Kent Street
Address: 528 Kent Street, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Sydney
#13 Romantic Hotel in Sydney
#14 Business Hotel in Sydney
#19 Luxury Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Meriton Serviced Apartments Kent Street 5*
Number of rooms: 431
Official Description (provided by the hotel):
The moment you step through our lobby doors is the moment your Sydney experience becomes unforgettable. Be treated to a warm welcome by our onsite porter assistance as you breathe in the refreshing signature scent of our sophisticated, marble lobby and be impressed by our exceptional Guest Services team, who will go above and beyond to deliver the five star memorable services in our promise to provide a stay of utmost pleasure. For those early arrivals, our guests are able to freshen up in the newly designed luxury Arrival Lounge, fitted with expansive living spaces with lounges, flat screen TVs, a large walk-in kitchen supplied with complimentary tea and coffee refreshments as well as an oversized outdoor terrace, where one can lounge in the beautiful Sydney weather. Immerse yourself in superior comfort with modern contemporary furnishings, a fully-equipped kitchen, internal laundry and luxury bathroom amenities that feature in all 430 suites. Towering at an impressive 56 storeys high, guests can enjoy captivating and uninterrupted views to remember forever from our Altitude Suites, witness glistening night lights over Darling Harbour from our Darling Suites or experience the ultimate luxury stay from our Penthouse Collection suites. Make the most of our onsite recreational facilities, all for exclusive use by our guests. Choose to relax and unwind to the hot bubbles of our large spa, sit in the hot steam of our sauna or give your muscles a workout in our state of the art gymnasium and heated lap pool. Share your holiday with those back home, reply to work emails or browse the net with our complimentary high-speed Wi-Fi, accessible from all areas of our hotel including the comfort of your own suite. Situated in the centre of Sydney's vibrant city, Meriton Serviced Apartments on Kent Street promises the perfect mix of attractions, shopping, entertainment, dining and culture. Only moments away are the popular sights of Sydney. Darling Harbour, Circular Quay, the Royal Botanical Gardens are all within walking distance of our front door, ensuring your stay with us is a seamless one. Adventures to Sydney's surrounding areas has never been easier with public transport only minutes away. Services to the iconic Bondi Beach, the scenic Blue Mountains and ferry rides to the prestigious North Shore are all within a short grasp. Nearby are both Chinatown and the Spanish Quarter, while some of the city's best dining, bars and cafes are found at Cockle Bay and King Street Wharf, both only moments away. In our prime location, we truly are encompassed by a range of culinary treats and cuisines, guaranteeing somewhere to tickle all taste buds. Treat yourself to a shopping splurge at World Square Shopping Centre, located directly across the road from us or venture towards the numerous boutique retail shops along the historic Queen Victoria Building and experience the buzz at Pitt Street Mall, home to Westfield Sydney and an abundance of other quality retailers. Position yourself in the hive of all activity as you choose to stay with us at Meriton Serviced Apartments on Kent Street. ... more   less 
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Also Known As:
Meriton Serviced Apartments Kent Street Hotel Sydney

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