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fatimah s

Good Location

4.0 of 5 bubblesReviewed 12 Jul 2019via mobile
The hotel is only a few minutes walk from the subway station. The neighborhood is full of restaurants. It is noisy and crowded on weekends. The service is good .The staff are very helpful. I didn’t like the room service because the suite wasn’t cleaned well.
Date of stay: July 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd M, Online Reputation Team at Meriton Suites Kent Street, Sydney, responded to this review
Responded 14 Jul 2019
Thank you for your feedback 333fatimahs, it is pleasing to know you enjoyed our prime location just moments from shops, restaurants and attractions. Rest assured your constructive feedback is duly noted and will be shared with our team for review. We do hope to gain the opportunity to welcome you back again in the near future. Todd M Online Reputation Team.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 12 July 2019

Apart from the reverse cycle aircon not heating, everything else was very good great staff, most comfortable bed in the world, great suite, King bed and handy to everything. Reception staff day and night were some of the best I have ever experienced in over 40 years of travel around the world.

Room tip: Check the heating works
Date of stay: July 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank peterking2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd M, Online Reputation Team at Meriton Suites Kent Street, Sydney, responded to this reviewResponded 14 July 2019

Thank you for your five star feedback peterking2019, it is pleasing to know you enjoyed our fully equipped accommodation and we do look forward to sharing your feedback with our friendly 24-hour Guest Services team. It is feedback such as yours that inspires our staff to strive for even higher levels of customer service each and every stay. A warm welcome awaits your next return. Todd M Online Reputation Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2019

very handy to all restaurant and shop, close to public transport, bed are comfortable and very clean room. everything is there., and very friendly stuff very helpful and room service is good......thx again.

Room tip: nothing, is all good
Date of stay: June 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank kerven2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd M, Online Reputation Team at Meriton Suites Kent Street, Sydney, responded to this reviewResponded 14 July 2019

Thanks for your five star feedback kerven2019, we are thrilled to know you enjoyed all the makings for a wonderful stay with us and we do look forward to your next return. Warm regards, Todd M Online Reputation Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2019

Prime location with amazing views of the city & darling harbour.
The room overall was beautifully furnished and modern, allowing for a high-class feel to the eye & touch. Staff were friendly and helpful but looked to be struggling with the PAX numbers during peak check-in & check-out times as in both instances we waited for 15+minutes.
Our suite did have a broken air-conditioning unit in the lounge room, that will need to be fix for summer but wasn't required during our stay. Additionally, the clothes drier during our stay also didn't work.from time to time. (yes we did clean the lint filter)
Overall, Kent Street was a pleasure to stay at.

Room tip: Recommend, asking for a corner room (Kent Street facing) for views of Darling harbour and greater privacy.
Date of stay: June 2019
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank Brad W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd M, Online Reputation Team at Meriton Suites Kent Street, Sydney, responded to this reviewResponded 17 July 2019

Dear Passenger14969498560,

Thank you for your review, it is pleasing to know you enjoyed our prime location just moments from the shops, restaurants and attractions and made the most of our wonderful city views.

Please do accept our sincere apologies that we have fallen short of our service standards, we would like to speak to you in further detail and invite you to share your reservation details with our team, taken@meriton.net.au at your earliest convenience.

Rest assured your valued feedback is duly noted and will be raised with our respective management departments for further investigation.

Passenger14969498560, we do hope to gain the opportunity to speak to you soon.

Kind regards,
Todd M
Online Reputation Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2019

I requested for a high floor & good view room as me & my husband were there for our wedding anniversary trip. They gave us a high floor amazing view room + a congratulatory letter & champagne! The room was wonderful — clean & well furnished. It’s also fully equipped with washer/dryer & a kitchen with coffee machine & dishwasher.

As we put “do not disturb”, the staff did not manage to tidy our room that day. They left a note, followed with a phone call. We missed their call & the staff emailed us — asking whether do we need any replenishments! Such thoughtful & amazing service!

Their location is excellent too! Around the hotel are full of eateries. It is also walking distance to supermarkets (Woolsworth, Coles), Hyde Park, Queen Victoria Building & Sydney Opera House.

I will definitely recommend this place to family & friends!

Date of stay: July 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank janehT5587HN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd M, Online Reputation Team at Meriton Suites Kent Street, Sydney, responded to this reviewResponded 14 July 2019

Dear janehT5587HN,

Thank you for taking the time to share your experience with us and the TripAdvisor community.

It has been our pleasure to accommodate you both for such a special occasion - Happy Wedding Anniversary!

We are pleased you enjoyed our fully equipped luxury suite and made the most of our stunning breathtaking views, truly creating for a memorable experience.

Your kind praises are appreciated and we do look forward to sharing your feedback, it is feedback such as yours that inspires our staff to strive for even higher levels of customer service each and every stay.

janehT5587HN, thanks for your recommendation, a warm welcome awaits your next return.

Todd M
Online Reputation Team.

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Reviewed 11 July 2019

The 2-bedroom suite was perfect for our family of 2 adults and 2 children, The check-in process was quick, easy and friendly, although no one showed us to the suite to explain where everything was and how things worked (microwave, clothes drier etc.). All facilities were provided, even slippers upon request, There is a nice swimming pool, jacuzzi and gym room. The view from our balcony on the 53rd floor was magnificent. We had a lovely stay at Meriton and would recommend it to anyone.

Date of stay: July 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank DavidGreenbank
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Todd M, Online Reputation Team at Meriton Suites Kent Street, Sydney, responded to this reviewResponded 14 July 2019

Thank you for your review DavidGreenbank, it has been our pleasure to accommodate you all on your travels to Australia! We are pleased you enjoyed the space and freedom our premium accommodation offers, ideal for families each oversized suite is fully equipped with a gourmet kitchen and internal laundry. There is no better way to soak in the sights from level 53, truly creating for a memorable experience. Thanks for your your recommendation, we do hope to welcome you back from Thailand in the near future. Warm regards, Todd M Online Reputation Team.

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