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“Disgusting - the place is infested!! STAY CLEAR!!”
1 of 5 bubbles Review of Criterion Hotel

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Criterion Hotel
Ranked #158 of 174 Hotels in Sydney
UK
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Disgusting - the place is infested!! STAY CLEAR!!”
Reviewed 25 January 2009

I would advise anyone and everyone to avoid this 'hotel'. On our arrival we had such rude service and had to ask the manager how to get to our room and for help with our bags as there was no lift. The bedsheets on the first night had splatters of blood on them and you could see bugs crawling on the walls, curtains and bed. We later discovered that these were bed bugs and when we asked to change rooms we were taken to 3 different ones as they all had bed bugs. Management were disgusting when it came to dealing with it and even refused to pay for medical expenses after 2 trips to the doctor where the bumps turned out to be SCABIES!! The manager had no sympathy for the situation and was completely rude and dismissive, later even denying that we caught scabies from there. Even the staff there said they wouldn't stay there! STAY AWAY from the Criterion!!!!

  • Liked — Location
  • Disliked — The bed bugs and staff service!
  • Stayed January 2009, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank anon749
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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149 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Nowra
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 November 2008

We had stayed at this place 2 years previously with our Brother & Sister in-law and two kids, the room we had had 3 beds and was quite large and reasonably cheap for inner Sydney, so we decided to stay there again.
I called and explained that I wanted to book the same room that we had stayed in previously, I also explained the reasons why, they told me this was OK and said “see you in 3 months”.
When we checked in we were given a different room, much much smaller than the room we booked, a tiny, filthy room with 2 beds and a set of draws.
The draws were rotten and had rubbish in them, there were half empty beer bottles on the window sill and the paint was falling from the walls, the carpet was dirty and had a foul smell.
Our experience with this hotel was awful this time round, I understand it's at the cheaper end of the scale, after-all we were only sleeping there, but at least they could have cleaned it.
They lied to us and wanted to argue with me when I questioned why we didn’t get the room we asked for, I was insulted and called a liar and told there was no such room.
We will never stay at this place again and I will tell as many people as I can about our dreadful experience.

  • Liked — The location
  • Disliked — Rude staff, filthy room, appalling showers.
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Jackonowra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sydney hotels

UK
2 reviews
Reviewed 3 March 2007

My Dad booked 2 rooms for New Years Eve in Sydney. The location is good in Pitt Street, but the rooms have nothing except a bed and are never vacuum cleaned, bits all over the well worn carpet.

Really a backpackers place, keep your eyes closed!
The curtains only covered half the windows.

  • Liked — Location
  • Disliked — Rooms
  • Stayed January 2007, travelled as a couple
    • Value
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank milian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Criterion Hotel

Property: Criterion Hotel
Address: Criterion Hotel G 260 Pitt St, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Casino and Gambling Restaurant
Hotel Style:
Ranked #158 of 174 Hotels in Sydney
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Criterion Hotel 2.5*
Number of rooms: 23
Official Description (provided by the hotel):
The Criterion is central Sydney located hotel on the corner of Pitt and Park Streets. Located just a two minute walk from Town Hall Station and the Queen Victoria Building, we are perfectly situated for you to enjoy the sights of Sydney. Situated within a classic Art Deco building above our hotel premises, our value for money accommodation has recently been updated to supply our guests with simple yet comfortable and clean facilities. All Standard Rooms in our budget accommodation come with shared bathroom facilities. En suite rooms are also available. Each room is supplied with clean linen, towels, access to shampoo & body wash, Sealy Sovereign beds, fan lights and block out blinds. * Check in 2pm (at the bar) * Check out 10am * FREE Wifi in all rooms * No TVs in rooms * All rooms have opening windows and fans * Share bathroom facilities. En suite rooms are also available. * New beds * Accommodation on levels 2 and 3 * Bistro open daily (lunch & dinner) * Sports bar * ATM We know will enjoy your stay at The Criterion Hotel and look forward to greeting you when you arrive. ... more   less 
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Also Known As:
Criterion Hotel Sydney

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