Great location. Lovely view of Hyde Park and city. Two adults and one child aged 11 stayed for 8 nights. Sofa bed good for child (not recommended for an adult). TV and WiFi good. Enough room to be comfortable. Clean rooms. Quick response from owners with keys waiting at reception. Pool on roof not inviting and deck chairs had torn and worn covers (didn't use) but the view from there was great. Kitchen facilities good. Close to various grocery outlets. Lots of restaurants and fast food places. We caught the train from the airport to Museum Station (not even 5 min walk), bus stops close by (recommend an Opal card for public transport). We loved walking through Hyde Park. We always felt safe everywhere we went. Would give 4.5 stars. We would certainly stay here again.
Communication with the host is almost instant and very helpful. They answered every question we had in advance, and we need to call them once and they answered right away. The apartment is located a block from the Museum train stop, so we purchased Opal cards at the airport and took the train to the apartment. It was very convenient, even with our luggage, and the cost was about $16.50 au per person. The keys were in an envelope with instructions at the front desk. The front desk is doubles as a hotel front desk, and they were very polite and allowed me to use their phone when I needed to call the host. The building itself if a bit older, but the pool is very nice (great view), and there is a laundry room in the building that we used twice and it was fine. The cost for laundry is $4au per wash and $4au per dry, and the machines only accept $2au coins, but there is a change machine in the laundry room. The hosts do provide a little laundry soap, but we brought our own pods. The elevators can be a bit slow at rush hour time, but they are very convenient to access things. The building is very safe and has nice people (and it was quiet), and the surrounding neighborhood also seemed very safe. There are three different types of grocery stores all within walking distance, and they all offer different types of things. The hosts do a great job of leaving you a detailed paper with their location and descriptions. There are also bus stops right outside of the apartment, and that was a very easy way to get places if you aren’t up for walking. The apartment had throws for the couches, which was really nice, a blowdryer so you don’t have to pack one, basic hotel toiletries, some kitchen amenities like sugar, tea, salt and pepper. The only thing I wish we had was a roll of paper towels to help make cleaning a bit easier (we were there for 5 nights, so we did light cleaning during the week). The TV, cable service, and wifi was all fantastic. The apartment had a nice desk and entry table, and they did a great job with all instructions for check-in and check-out. The only thing I wish I knew is that TripAdvisor is the one who keeps our deposit, and they automatically refund it after 10 days if the hosts don’t make a claim against us. The hosts are not the ones involved with returning our deposit. TripAdvisor did take the full 10 days to refund the amount, but it happened automatically and appeared on my credit card without any correspondence with TripAdvisor. All in all, a great place to stay, convenient location, and very helpful hosts.
Great location, very convenient to transport and easy walking distance to city and sights. The place is really well set up and comfortable. Spacious, and terrific view over the park and city skyline.