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Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
New South Wales

Reviews from our community

Poor - based on 1 review
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Reviews from our community

Plymouth, United Kingdom
1 review
“Problems with The Apartment Service”
Reviewed 6 December 2017 for a stay in November 2017

When we contacted The Apartment Service a few days before arrival to arrange to take over the apartment we were told it was no longer available. This is therefore a review of The Apartment Service (TAS), not of CLD01.
TAS did offer a different apartment, which despite it being in a different area, representing a longer more expensive commute to work, and with its gym and pool out of action, we had no real choice but to take. TAS did not handle the move in well. Keys were passed via cleaners and a stand in concierge who was not expecting us and spoke little English. TAS could not be contacted.
The state of the apartment (BS901) (minor defects not attended to, cleaning superficial, no hot water and unexpected and v noisy demolition sites next door) suggested no active management by TAS. The hot water was fixed 2 days later (for which we have been offered a rent rebate). We lived with the other issues.
Unfortunately on departure there was again no TAS presence and keys were returned to the concierge. When we contacted TAS to arrange this we discovered another problem with dates with them expecting us to leave a day before the end of our booking.
TAS should be grateful to the permanent concierge, Mervyn, the Beau Monde building maintenance manager and their plumber, Andre, all of whom were great and helped to ameliorate the lack of management by TAS themselves.

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