Where to start...I am always happy to reflect on good or bad times and always in a constructive manner, but I have to say this review has tested every part of trying to be constructive. We called at very short notice a few weeks ago requesting a table at 6pm, to be told that they were full: no problem. We then as our voucher suggested emailed our request for another date and received an email reply confirming our booking. We turned up this evening as per our booking at 6pm to be told by a very uninterested and an attitude on her shoulder front of house receptionist that dinner was at 7.30pm. This would not have been a problem, other than the fact that my husband was due at work at 10pm, so we had specifically intended on an early meal so we could accommodate work too. The woman on reception's attitude was apawling to say the least. Uninterested in what we had to say, we asked her to call a Manager over to which she replied ‘well I can but there is nothing he can do as its Living Social’.
The Manager who we later found out was the owner came over and basically accused us of being liers, telling us that we would have been informed of the 7.30pm food service and then walked away. We produced our confirmation email, that did not state any of the time restrictions the Manager had stated to the Receptionist who didn’t even take the time to read it, but dismissed us in the same manner her Manager had.
Unwilling although very tempting to just walk away from this experience because we had paid for service, we agreed to return at 7pm, the time in which we were told by the ‘Manager’ that food service would commence, we returned and honestly this was an error on our part. We asked had the Manager been made aware of our email that didn’t outline the times he insisted it did, to which we were told ‘I will tell him now’…She didn’t tell him or if she did he made no attempt to come to us and rectify the problem. I decided that I would take the initiative and asked Marie if I could have a word with her. She listened and took on board what we said, but ended a seemingly professional meeting with, ‘do you need a hug’?
I must just mention that we ordered a bottle of red wine and as soon as we ordered it, were told that we had to pay for it. When I asked could we not add it to our bill and pay at the end of the evening, we were told NO! So my husband had to get up from the table and proceed to the bar as it was a ‘wired unit’ and pay for a bottle of wine before we had tasted I or even sampled a mouthful of food.
This was the most awful place I have eaten in Sydney and to be told that the owners wife responded to our email, who clearly doesn't understand the business is not good enough.
I have photo's and will post them at a later date as my husband has them on his camera. The toilets at 7.30pm were a disgrace!
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