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“Very average”

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Mercure Alice Springs Resort
Ranked #3 of 13 Hotels in Alice Springs
Reviewed 17 June 2014

Rooms are well appointed but request a room away from the noise of the road. Kitchen staff seem otherwise occupied as service at breakfast from them was appalling and lunch did not resemble the menu description at all. Wait staff and reception staff were fabulous though and their professionalism and manner saved the day. Good location.

  • Stayed: May 2014, travelled solo
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Thank Bron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 June 2014

Please stay away and don'y waste money in this place! I have travelled all around the world and never seen so rude staff like in this one.
Rude and unhelpfull all the time, thanks that I spent only one night, will never stay again and absolutely not recommend it to anyone!

  • Stayed: June 2014, travelled with friends
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1  Thank Kyrasdreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

This is a very large hotel spread over quite an area. The best rooms are the ones facing onto the dry river bed. All the other rooms seem to have no outlook and are like a basic motel.
We had a twin share room which was spacious and had two double beds. The bathroom is bright and roomy with a good hard pressure shower ( great for after bushwalking) and a separate bath.The toiletries are low quality though. There is a quiet bar bridge, and tea making facilities, iron, hairdryer, good TV reception.
We had a room on the ground floor overlooking the Todd dry river bed. There were a few locals having fun down there but they did not bother us overnight. I think the second floor would probably be better. I thought I had booked this as I booked a room with balcony but it turns out that there are balconies on the ground floor as well, so you do need to specify.
We felt that the service does let this place down though. The (American) girl at the front desk who checked us in was bordering on rude. No one offered to help us with our luggage or show us the room. We were just told to walk down the road and find the room ourselves. When I later asked for champagne glasses, another (American) girl told me to go and ask in the restaurant. I had to line up at the restaurant reception and wait while a waiter was free to get me glasses. Okay so that's no big deal al all, but it is pretty self-service and with just a little more care, this could be a really excellent place where you might feel a bit more looked after.
The location is very good. It is on the opposite side of the dry river bed to the town but around 10 minutes easy walk into the centre of town over the bridge. The lovely botanical gardens are over the road, and you can see the rock wallabies clambering over the rocks in the evening. Alice Springs is just lovely, and the Chiefly is probably the best hotel in town.

Room Tip: Second floor river bed view rooms are best.
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  • Stayed: June 2014, travelled with friends
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1  Thank louloubelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

After a long 1000k drive arriving at the Chifley to the night receptionist opening the door and greeting me by name was a good start. Room ready, good breakfast each morning.
Wi if may not have reached all parts of the complex but still for free nowadays was a plus.
Have enjoyed the Chifley and will stay again

Stayed: June 2014, travelled on business
Thank Greg8780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

An easy 10 minute stroll to the centre of town. This hotel provided an easy launch pad for sightseeing around Alice Springs.
Rooms were clean and the wifi free. Staff were pleasant and helpful.
A very pleasant sitting area around the pool in the winter sunshine was welcome R&R time from sightseeing and touring

Stayed: June 2014, travelled as a couple
Thank Aussieabroad054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014 via mobile

We stayed at Chifley for 7 nights for a mountain bike race and for that purpose the hotel was a great location. I don't agree with 4.5 star rating it's more like 3 star accommodation. Rooms are clean but nothing fancy. The quality of food in the restaurant was very delicious but the service was terrible, don't order room service, it takes around an hour for your meal and you don't receive everything that was ordered. The staff are friendly when they decide to wait on you, but there certainly is no urgency. The hotel location is good with a short stroll over the Todd River to the City Centre. We stayed on second floor facing the road which was noisy at night with the traffic constantly zooming by which disrupts your sleep.

Stayed: May 2014, travelled as a couple
Thank Tgirl4218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

Our room was clean and comfortable, with a good shower, and easy to access. We were situated in the front part of the hotel (Palm Court?), which seemed to be a bit more modern than what we saw in the rear of the complex. Front desk service was very good, the restaurant somewhat less so (although the food was very good and the prices were reasonable).

Room Tip: Get a room in the front part of the complex, and try to get a room on the first floor if you have he...
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  • Stayed: June 2014, travelled as a couple
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Thank eclectic80498
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Alice Springs Resort

Address: 34 Stott Terrace, Alice Springs, Northern Territory 0870, Australia
Region: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Alice Springs
Price Range: £58 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mercure Alice Springs Resort 4.5*
Number of rooms: 139
Official Description (provided by the hotel):
Mercure Alice Springs Resort combines efficient and friendly outback service with modern, comfortable facilities. Low rise architecture and lush native landscaping contribute to the relaxed atmosphere of this Resort situated on the Todd River, five minutes from the town centre. The 4.5 star Mercure Alice Springs Resort has 139 guest rooms and hotel facilities include 24 hour reception, free WiFi, three multi purpose function rooms, guest laundry, restaurant, bar and complimentary onsite parking. ... more   less 
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Also Known As:
Chifley Alice Springs Hotel Alice Springs

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