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“Stay elsewhere”
Review of Alice Motor Inn

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Alice Motor Inn
Ranked #7 of 13 Hotels in Alice Springs
Maitland, Australia
Level 5 Contributor
54 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Stay elsewhere”
Reviewed 18 August 2014

We stayed for 5 nights in a room with a kitchenette and it was in the old section. Should have stayed in newer room. Very old and dirty. Bathroom had not ever had any update. Windows and curtains were filthy throughout.
Microwave and fridge had not been wiped out and there was pasta on the kitchen floor.
Servicing of the room was non existent for the first four days.
On the plus side continental breakfast supplied, free wifi and secure parking with gates locked at night.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank margann49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AliceMotorInn, Manager at Alice Motor Inn, responded to this review, 20 August 2014
Dear Guests

I would like to sincerely apologise for the issues you have raised in regards to your stay at the Alice Motor Inn in July 2014.

I would firstly like to say that we are one of the oldest Motel's in Alice Springs and although the buildings are aged, we do our best to keep our Motel in the best possible condition.

All our rooms have been in some way or another upgraded with the exception of two of our Family rooms, which we are still in the process of updating. For the period of July, I cannot find a booking of 5 days in either of these rooms and therefore am unsure that this is the right motel you are reviewing. We do not have an "old section" of the motel, the motel consists of 4 blocks of accommodation and all are in relevantly similar conditions. Again, although the buildings are older, we do work tirelessly to keep the rooms as clean and comfortable as possible.

Although the two family rooms that have not been upgraded as of yet are older style, we pride ourselves in maintaining our rooms to as high a standard as possible. Microwaves and fridges are thoroughly cleaned when rooms are vacated and my extremely efficient cleaner ensures all rooms, including bathrooms and toilets are kept to the highest standard of cleanliness. Finding your room "very old and dirty" is quite a shock to read, as I know the level of cleanliness my cleaner strives to achieve.

Room service - which consists of the removal of used bath/foot/hand towels and face cloths and replacing with clean towels and the removal of rubbish bags and topping up of complimentary condiments such as soap/conditioner, tea, coffee, sugar and milk are all done daily unless a guest has used the 'no service' sign or unless the guest has stayed at a discounted weekly rate, which then means the room will only be serviced 1 day of the week visit.

Beds are not made during room service as it is our policy not to touch personal belongings of a guest while they are in residence. The changing of bed linens is only available for guests who will be staying for an extended period of more than 1 week and then this full clean service is usually done on the 3rd day of the week.

Again I do apologise for the issues you have raised and assure you that we do our utmost best to ensure our motel is in as immaculate condition as we can possibly achieve.

I do hope that if you were to return to Alice Springs that you would give us a chance to improve your impression of our accommodation.

I am glad you found the complimentary continental breakfast and free wifi service to be satisfactory and also that you did indeed feel secure at our property while the gates were locked at night.

Thank you for your feedback and again, I do apologise for your issues and do hope you will give us a second chance if you are ever back in the Alice again.

Kind regards

Hera Kani
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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366 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
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English first
Hadera, Israel
Level 6 Contributor
97 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 August 2014

Nice clean rooms. Good heating (we we there in August and it was freezing outside).
The breakfast was nice, good selection of toasts and cereals.
Reception was very helpful and did her best to make sure we were happy.
We stayed there twice the first time in the second floor and then in the first. The rooms upstairs have better showers.
Free WiFi was a nice extra.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank YaEp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AliceMotorInn, General Manager at Alice Motor Inn, responded to this review, 24 August 2014
G'day Yaep,

Thank you for taking the time to leave a review on Tripadvisor, it is very much appreciated.

It has been particularly cold this winter so having good heating is a must.

Enjoy the rest of your travels.

Hera
Manager
info@alicemotorinn.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 August 2014

Nice motel, only ten minutes very easy walk from the town centre. Simple but spacious (older style) and very clean superior rooms (well worth the little extra). Breakfast included (toast, jams, cereal, and tea/coffee). And the lovely Hera at reception, for whom nothing is too much trouble (and all done with a smile and a laugh). All in all, great value for money. Would happily return to this motel.

  • Stayed August 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 August 2014

We really enjoyed staying in this motel for a week in July. The room was specious & well appointed, there was a free breakfast room, gates & cameras provided security at night, the energetic manager couldn't do enough to ensure we were all happy and the price for the week was excellent as well. We will definitely use it again!

Room Tip: Talk to the manager - share your needs - she will oblige.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Ratty60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level 6 Contributor
110 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 5 August 2014

We spent two nights here in a double room. The room was comfortable and reasonable. The inn caters for a range of travellers so there is a communal kitchen which was useful to self cater. The breakfast while limited was OK. For the price no complaints.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
5 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level 5 Contributor
57 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 3 August 2014 via mobile

Pros: location, excellent customer service, free wifi, heat and air, full kitchen for use, free breakfast (cereals and toast), Pay laundry, clean. Fridge in room. Free parking. Security gate closes at night.

Cons: weak wifi

Bottom line: I'd stay here again if visiting Alice springs

Stayed July 2014, travelled as a couple
Helpful?
4 Thank howardchang79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 6 Contributor
113 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 19 July 2014 via mobile

We stayed twice during a recent holiday in central Australia.

The rooms are simple, older style motel rooms but well equipped. The customer service here is excellent and brought us back a second time. Also the low tarrif includes use of the kitchen and simple breakfast, plus free wifi.

Overall a very good experience. Thanks

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank PeterY62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alice Motor Inn

Property: Alice Motor Inn
Address: 27 Undoolya Rd, Alice Springs, Northern Territory 0870, Australia
Region: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Alice Springs
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Alice Motor Inn 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Alice Motor Inn - Quality budget en-suite motel rooms with great pool and barbecue area overlooking the rugged MacDonnell Mountain Ranges. Home style comfort, aircon and fan. Airport shuttle and town bus stop out front. Reception has the best tours to Uluru. 600 metres to the Town Mall; 400 metres to a supermarket/liquor store; Italian, Indian, Thai, & Chinese restaurants/takeout plus fish & chips. Free wireless internet. ... more   less 
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Also Known As:
Alice Hotel Springs

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