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“Disappointing” 3 of 5 bubbles
Review of Crowne Plaza Alice Springs Lasseters

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Crowne Plaza Alice Springs Lasseters
Ranked #2 of 13 Hotels in Alice Springs
Certificate of Excellence
Melbourne
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Disappointing”
3 of 5 bubbles Reviewed 9 July 2014

Disappointing
Service was very poor with bar staff attitude terrible. Their knowledge of white and red wine poor
Tables were in poor quality, rocking whilst trying to eat. Meal took far too long with one of the three meals coming out 15 mins before the the other 2
Fish was dry
Steak ok but was to be served with sweet potato fries but chips were served instead

  • Stayed July 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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934 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (286)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Spanish first
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 7 July 2014

The hotel is kept clean. But it is overrated from what the website says it is. A lot of construction is going on which means it is noisy. Twice we experienced very poor customer service with bugs in food, pink chicken and gas burned toasted sandwiches. The managers did what they had to in addressing our concerns but not in a hospitable manner. We will not be staying here again.

  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Anna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 6 July 2014

I stayed here after staying at the Aurora. The location here is not ideal. But with that being said, the economy rooms here are much better than those at Aurora. Clean, big, newer, much more comfortable beds.

Can't comment too much on the service, but wish I had stayed here over the Aurora before. There are more cigarette smokers here, but it never bothered us during our one night stay.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Natalie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LassetersHotel, Front Office Manager at Crowne Plaza Alice Springs Lasseters, responded to this review, 7 August 2014
Hi Natalie,

Thanks for your review – great to hear you enjoyed your stay with us.

Hope to see you again soon!

Regards,
Kate Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

We stayed in the new section, Block 5 for five nights. It was clean , spacious and comfortable with views of hills. Unfortunately, cigarette smells from the recycle bin in our room, even though clean was not freshened and would smell when depositing rubbish. Room service often did not come till afternoon.
The Casino was a downside for me.
Breakfast buffet was excellent - fresh poached eggs a bonus.
The new health centre was not yet 'open'.
Lasseters serviced our needs in that the restaurant staff in particular Shane was just outstanding in his duty of care to the hotel guests.
The food in the restaurant in the evening was average and expensive.

Room Tip: Block 5 at the rear overlooking the hills. Very quiet and away from casino , near the pool section...
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  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marilyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LassetersHotel, Front Office Manager at Crowne Plaza Alice Springs Lasseters, responded to this review, 2 July 2014
Hi Marilyn,

Thank you for your review on Lasseters Hotel. I am terribly sorry that the bin was smelling like cigarettes, we will look into that for you.

We are excited to open our new Health Club in only 4 weeks time. I hope you can return and make use of this great facility we will have. I am glad you found Shayne a great help and we all do love his coffee's!

Thanks again for your feedback.

Regards,
Kate Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
344 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

I had to extend my stay in Alice so decided to change hotel for something more comfortable. Lassiters is not only much better, relaxing, modern and somehow trendy. I came here also because I got a very good price online and the free wifi throughout the hotel. And believe me, the wifi signal is very strong, so much so that I managed to make several good calls vía Viber and Skype. The rooms are enormous. I guess if one is coming from Europe, and especially London, this is an impression one gets from hotels in Australia. So far, all my 'normal' hotel rooms have been rather large. The hotel is lovely, nice and elegant and looks fresh and very well looked after. Only problem is the TV in the room which is slow, has limited channels and is rather old. On checking in the very friendly staff told me to go to the coffee shop to have a coffee as my room would take an hour to be ready but when I got there I was told I had to pay for the 'complimentary' coffee. This did not bother me at all as my first impression was that I would enjoy my stay. And I did. The very quiet casino complex is rather interesting because of the mix of people there.

Room Tip: All rooms have balcony. As some rooms overlook car parks, best to ask for one overlooking a courtyar...
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  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Harold B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LassetersHotel, Front Office Manager at Crowne Plaza Alice Springs Lasseters, responded to this review, 2 July 2014
Hi Harold,

Thanks for your great review on Lasseter’s Hotel.

Great to hear you booked the website specials we have. We offer a range of spacious rooms which suits all of our travellers. I will look into the range of TV channels we offer, thank you for that feedback.

I trust you enjoyed the rest of your trip in the Red Centre and had a safe trip home.

Kind Regards,
Kate Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 24 June 2014 via mobile

We stayed here for 2 nights before and one night after a tour to Ayers Rock, the Olgas and King's Canyon.
The staff at reception are helpful and friendly and the rooms were nice and clean with comfortable beds.

There are shops about 20 mins walk away, but the hotel runs a free shuttle service every couple of hours. The security guard suggested we didn't walk anywhere after dark as there are a few issues with anti social behaviour.

We ordered room service the first night as we were very tired after our flights- and after what the security guard said we didn't fancy venturing out at night! We ordered a couple of burgers and they sounded nice on the menu- they were really disappointing though as they took a long time to arrive (even though the hotel an restaurant weren't busy) as when they eventually did the chips were cold and the burger wasn't particularly nice-but we ate it as we didn't want to have to wait any longer. The second night we ate in the restaurant called Tali as there was a buffet night: this was much better and a really tasty meal.
The last night we ordered room service again as we were tired after our 3 day tour- again it was nice and this time we weren't kept waiting and it was hot when it arrived.

Would recommend this hotel as it's comfy and the pool is nice. We weren't as keen on Alice Springs itself, would recommend staying for a night before it after a tour.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LW1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LassetersHotel, Front Office Manager at Crowne Plaza Alice Springs Lasseters, responded to this review, 2 July 2014
Hello LW1990,

Thank you for reviewing your stay at Lasseter’s Hotel on Trip Advisor.

I am sorry we missed the mark on the first night of room service you ordered. Please know this has been passed onto management to discuss. However I am pleased you found the Tali buffet and the last nights room service enjoyable.

I trust you enjoyed the rest of your trip in the Red Centre and had a safe trip home.

Kind Regards,
Kate Ernest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 June 2014

We stayed here for 4 nights over a week in 2 different rooms, both of which were spacious and comfortable. The hotel stored our luggage while we went to Uluru and welcomed us back. We weren't interested in the casino but the variety of restaurants available at all hours was very convenient. Loved the breakfast buffet and the option of sitting outside on warm nights, a lovely courtyard setting. Wonderful cooking, especially of Asian influenced dishes. The option of washing and drying our clothes in the self-service laundry was great and made travel so much easier. We would return here if we were in Alice Springs again.

Room Tip: In May 2014 extensions were going on on the side facing the swimming pool. These rooms could be noi...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MMG1242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LassetersHotel, Front Office Manager at Crowne Plaza Alice Springs Lasseters, responded to this review, 2 July 2014
Hello MMG1242,

Thank you for staying at Lasseter’s Hotel and reviewing our property on Trip Advisor!

It sounds like you had an amazing time in the Red Centre and got to see a lot! I am glad you found the facilities convenient and enjoyable on your trip.

I’m glad you got to enjoy the warm nights we have on the Tali Deck, it is truly magical!

Kind Regards,
Kate Ernest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Alice Springs Lasseters

Property: Crowne Plaza Alice Springs Lasseters
Address: 93 Barrett Dr, Alice Springs, Northern Territory 0870, Australia
Phone Number:
Region: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Alice Springs
#4 Business Hotel in Alice Springs
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Crowne Plaza Alice Springs Lasseters 4.5*
Number of rooms: 205
Official Description (provided by the hotel):
Lasseters is the centre of entertainment in Alice Springs with two bars, three restaurants including Juicy Rump bar and grill, Tali featuring contemporary Australian cuisine with a hint of the Outback, and Tempo an exclusive tapas, wine and cocktails bar, as well as an international standard casino, 24-hour health and fitness facility, Lavish beauty salon and day spa, 205 four and a half star hotel rooms and adjoins the Alice Springs Convention Centre. Lasseters enjoys picture-perfect surroundings beneath the stunning MacDonnell Ranges, alongside the banks of the Todd River, and adjoining the Alice Springs Golf Course. ... more   less 
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Also Known As:
Lasseters Hotel Alice Springs

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