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“red centre classic”

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DoubleTree by Hilton Hotel Alice Springs
Ranked #4 of 13 Hotels in Alice Springs
GreenLeadersGold level
Melbourne, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
“red centre classic”
Reviewed 12 May 2014

having stayed here for the 4th time a great spot with sensational pool area good size rooms and facilities the room service staff are excellent and very helpful Hanuman restaurant one of the best in town will be back again in May next year

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Owen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 13 May 2014
Dear Owen M,

Thank you for your kind review. I am thrilled to hear that you were comfortable, well looked after, and that you found it to be a good value!
I look forward to welcoming you back again at DoubleTree by Hilton the next time you stay.

Warm regards,

Clinton Farley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Mesa (Mesa County), Colorado
Level 6 Contributor
121 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 11 May 2014

We had a quiet room, comfortable bed with good linens and pillows, excellent a/c, and a small balcony overlooking the courtyard. The bathroom could have been cleaner, however. The lobby was spacious and attractive, with a nearby business center with 2 computers for guest use--only 20 minutes of free WiFi in the lobby, so the free computers were in constant use.

Only 1 of 3 washers in the laundry was working. Reception couldn't help, but fortunately there was a nice young electrician on site who travels from Sydney a couple of times a year for various hotel repairs. What luck that he wandered into the guest laundry just when we needed him and fixed the problem!

Both restaurants were good. We especially enjoyed Hanumans which seemed quite popular with locals. It was always full, and service was a bit slow. We also recommend the Red Ochre Grill in downtown Alice. The CBD is walking distance, but the Todd River area attracts drunks, so you may wish to travel by car or taxi at night.

We greatly enjoyed our brief 3 days in Alice, especially our visit to the School of the Air and the sunset views from Anzac Hill.

  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank FourWinds_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 12 May 2014
Dear FourWinds_11,

Thanks for taking the time to write this review.
I am delighted that you enjoyed your stay! Our hotel does offer some fantastic food that locals and travelers alike can't get enough of. Alice Springs is an amazing place with plenty on offer.
All the best to you in your travels and please come back and see us if you're ever back in the area.

Warm Regards,

Clinton Farley
General Manager
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Sydney, Australia
1 review
Reviewed 11 May 2014

From the warm subtle and very personal service, to a very comfortable and quiet room (with the majestic Macdonald ranges as your lookout) you won’t get a better hotel from which to enjoy your stay in Alice

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Luke H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 13 May 2014
Dear Luke H,

Thank you kindly for your thoughtful review. We are delighted that you felt comfortable and well looked after while you were with us. The view from our hotel of the MacDonnell Ranges is truly majestic.
I do hope you enjoyed your outback adventure and I am so glad that you ended it on a high note with us. I hope you will stop in to see us again if you should travel back through Alice Springs.

Warm regards,

Clinton Farley
General Manager
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Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 May 2014

This was our first stay at a DoubleTree property. We chose it because we had HHonors points to use. The staff were always cheerful and helpful, though there is no bell staff, apparently. Zoey greeted us at our arrival and was very kind, especially to the kids. She gave us some great suggestions regarding events and places to see. We are certainly happy we stayed here. It's not fancy, but a very nice value. The breakfast buffet, by the way, was better than most. The resident peacock was a nice surprise, as well.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank whkento
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 13 May 2014
Dear Kent W,

Thank you for taking the time to leave a review here on TripAdvisor.
I am glad to hear you and your family had a lovely stay here in Alice Springs and that the team looked after you well. I am happy you got a chance to meet our delightful resident peacock, Mr. Andrew Peacock.
I do hope you will consider giving us the opportunity of welcoming you back in the future.

Warm regards,

Clinton Farley
General Manager
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Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2014

Obviously the rooms are tired at this point, you probably know that. Is soap (ie a cake of soap ) too much to ask in the bathroom ? I use soap to shave with, but body wash does nothing in that regard. Tv reception ... visual as well as audio ... quality very poor Internet access is $ exorbitant for someone (typically - me ) that just needs to check emails. You need to realize this is free in many places I stay. Tea and Toast breakfast $25 outrageous.. Other than that it was average... You have to realize that you cant $milk your guests continuously from check in to escape.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Bruce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 12 May 2014
Dear Bruce G,

Thank you for taking the time to leave a review.
We have made several upgrades and refurbishments since the hotel became a DoubleTree by Hilton just about a year ago, and we're looking forward to lots more in the coming months.
Thank you also for your feedback regarding internet. Please be assured that your comments have been captured and logged.

I do hope you will give us the opportunity to welcome you back if your travels bring you back to Alice Springs.

Yours Sincerely,

Clinton Farley
General Manager
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canberra
Level 4 Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 May 2014

This hotel is In a good area, close to the town centre, it's also right next to the Casino and it has a fantastic Thai restaurant. It looks like a hotel out of the 70's - it's an interesting look inside and out. The receptionist was very nice and helpful and they give out warm cookies on arrival which was a nice touch. We asked after the Thai restaurant and the receptionist booked this for us which was great. The room we had was comfortable and clean with a small balcony looking at a grassed area and golf driving range. The pool area is nice and it had an outdoor spa which we enjoyed and this was relaxing. There was a lot of birds in the trees in this area and a resident peacock wandering around. This was our last night before flying home so we enjoyed a spa/swim, fabulous Thai meal and a comfortable huge king size bed.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CanberraFoodieACT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 12 May 2014
Dear CanberraFoodieACT,

Thank you for taking the time to leave a review here on TripAdvisor.
I am happy to hear that you had an enjoyable and relaxing stay and that our team looked after you well. Our hotel really does have a unique feel to it and we pride ourselves on our customer service.

I do hope you will consider giving us the opportunity of welcoming you back in the future.

All the best,

Clinton Farley
General Manager
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Melbourne
Level 5 Contributor
90 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 9 May 2014

We had a few days in Central Australia, making this hotel for our base.

Upon arrival we were given warm cookies - these were delicious!

The room is normal size for a hotel, with 2 double beds (we would have been happier with just a queen or king bed instead). The bathroom is tired and in need of upgrading, as is the bamboo furniture in the room. The hot tub was nice to relax in (as it's quite cool later in the day this time of year). There are a couple of tennis courts too.

The hotel offers 2 Mac computers with free internet & printing in the business centre for guests, or 20 mins free on your own device a day with a 20mb download limit which was just enough to download the daily paper on my iPad (pretty useless). They charge $27.50 for a day of internet use in the room, yet Lasseters which is just down the road offers free wifi without limits - something I'd like to see before I'd return to this hotel in the future.

The staff were friendly, loads of free onsite parking & nice enough grounds for a short stroll.

There is a very busy & popular restaurant in the hotel - Hanuman.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ddv73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 11 May 2014
Dear ddv73,

Thank you for taking the time to leave a review here on TripAdvisor. I am happy to hear that you had a comfortable stay and that the team looked after you well. I do hope you will consider giving us the opportunity of welcoming you back in the future.

All the best,

Clinton Farley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Alice Springs

Property: DoubleTree by Hilton Hotel Alice Springs
Address: Crowne Plaza 82 Barrett Dr, Alice Springs, Northern Territory 0870, Australia
Phone Number:
Region: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Alice Springs
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Hotel Alice Springs 4*
Number of rooms: 235
Official Description (provided by the hotel):
Experience eco-friendly luxury and enjoy stunning views of the majestic MacDonnell Mountain Ranges when you stay at the DoubleTree by Hilton Hotel Alice Springs. Conveniently located just off of Stuart Highway, the hotel is only 15 minutes' drive from Alice Springs Airport and within walking distance of downtown. Enjoy easy access to many businesses, government offices and attractions such as Simpsons Gap, Desert Park and Anzac Hill. Ideal for both corporate and leisure guests, this Alice Springs hotel offers fantastic business and recreational facilities and friendly service from our dedicated staff. We will even welcome you with a signature, warm DoubleTree chocolate chip cookie when you check in. All of our spacious guest rooms and suites offer mountain views, generous work surfaces, luxurious bedding and high-speed internet access. Work out in the 24-hour fitness centre, improve your serve on one of two tennis courts, swim in the heated outdoor pool overlooking the lush garden landscape or play a round on the 18-hole golf course located just next door. Unwind in our inviting Deck Eatery and Bar, enjoy lunch in our casual, bistro-style restaurant, Springs, or savour the highest quality, fine-dining experience in the area in Hanuman. Hold an event at this Alice Springs hotel with 700 sq. meters of meeting space, including a divisible grand ballroom, the latest A/V equipment and a business centre. ... more   less 
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