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“Great facility for Alice”

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DoubleTree by Hilton Hotel Alice Springs
Ranked #4 of 13 Hotels in Alice Springs
GreenLeadersGold level
Melbourne, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great facility for Alice”
Reviewed 5 July 2014

Myself and my wife stayed here for 4 nights and were pleasantly surprised. Not expecting much from Alice Springs as a whole the hotel went out of its way to ensure our stay went well. This place has changed hands a few times now and could do with an overall freshen up but the buffet breakfast was well catered for and the indian restaurant on the ground floor is some of the best Indian cuisine I have had across the country. I would also recommend this place over the casino just down the road which was packed with rude staff and a cold pokie/ casino vibe. Would stay at Double Tree again!

Room Tip: Anything with a view over the McDonnell ranges will provide a stunning backdrop to enjoy your holida...
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  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Tom F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 7 July 2014
Dear Tom F,

Thank you for taking the time to leave a review. I'm pleased to hear that you felt accommodated by our friendly staff and your stay was comfortable and relaxing. We are constantly making improvements through out our hotel and I'm happy to hear you enjoyed the dining options available. We look forward to welcoming you back in the near future.

Kind regards,

Clinton Farley
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (206)
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2014

Good facility in nice area with good service, bar & Hanumann restaurant on site. Pleasant stay all round. On the other side of the Todd River to town but easily within range & probably preferable from a noise point of view.

Room Tip: Suites out the back overlooking the oval, creek & ranges in the distance very nice.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 7 July 2014
Dear Scott M,

Thank you for taking the time to write a review. I'm glad to hear your stay was comfortable and you you received good service from our friendly staff. I hope we can welcome you back in the near future.

Kind regards,

Clinton Farley
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 July 2014 via mobile

Comfortable. Fantastic staff. Expensive and poor quality Internet. Just a bit too far from town for comfortable walking. Needs refurbishment. But blissful beds and lots of hot water!! Excellent in house restaurant The Deck.

Stayed July 2014, travelled as a couple
Helpful?
Thank sheeprustler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 2 July 2014
Dear Judy E,

Thank you for your review. I'm glad to hear you found our hotel to be comfortable and our staff fantastic. We do charge for in-room internet access but we do also have 20 mins free wifi internet available in our lobby and free 24/7 internet available in our business centre. We are situated 2.1 kms from the town centre which is a comfortable 20 min walk for most people. There is also a local taxi service available. I'm glad to hear you enjoyed the dining at The Deck Eatery and Bar Restaurant. Our hotel is constantly under-going upgrades and refurbishments and we hope to welcome you back in the future.

Kind regards,

Clinton Farley
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, NSW, Australia
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 July 2014

We made this our last stop after 3 weeks camping throughout the Territory. This was our pamper stay and we loved it! Welcoming and helpful staff, luxurious king room. spa and dinner at Hanumans, awesome!!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank BrettandKaren234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 2 July 2014
Dear BrettandKaren234,

Thank you for your lovely review. I am glad to hear you felt pampered and well looked after during your stay.
The Hanuman's Restaurant is separate from our hotel, but I'll be sure to pass along your comments. They have their own TripAdvisor page as well: http://www.tripadvisor.com.au/Restaurant_Review-g255063-d725492-Reviews-Hanuman_Alice_Springs-Alice_Springs_Red_Centre_Northern_Territory.html

Kind regards,

Clinton Farley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 June 2014

Room was clean and comfortable. Long hike from the front desk to the room and no bell hops in sight. Walk to the tourist sights was a long hot walk. We used this hotel one night for each of coming and going to Uluru. The restaurant service was very slow and the food basic. Nice outdoor bar once the sun went down but again rather poor service. The breakfast venue closed way too early. get there early or go without.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 2 July 2014
Dear Al B,

Thank you for taking the time to write a review. I'm glad you found our hotel to be clean and comfortable. Our hotel is situated 2.1 kms from the centre of town, which is about a 20 min walk. There is also local taxi service available. I'm sorry to hear that you found the restaurant service to be slow and basic. I appreciate these comments and will pass them onto our restaurant manager. Our Springs Breakfast Restaurant is open from 6:30am to 10am weekdays and until 11am on weekends and I'm sorry to hear that this did not suit your needs. We do also offer in-room dining if you require to dine outside those hours.
I do hope you had an enjoyable time and we look forward to welcoming you back, should your travels bring you back through central Australia.

Sincerely,

Clinton Farley
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxfordshire, United Kingdom
Level Contributor
111 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 30 June 2014

Only a short stay of one night, during a hectic tour of Australia, new Zealand and Fiji (Several other reviews posted). This was a comfortable hotel. the buffet dinner and breakfast were excellent. During our short stay, the staff with whom we came in to contact were very helpful. Our room was off the main block. It was well appointed and comfortable.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WaywardSouls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 2 July 2014
Dear Andrew W,

Thank you for your review. It sounds like you are on an amazing trip. I'm glad to hear that your stay with us was comfortable, you found our staff to be friendly and helpful and you enjoyed the restaurant food. Thanks for adding a lovely photo of the garden view from your room. I hope the rest of your hectic tour is just as enjoyable.

Kind regards,

Clinton Farley
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Country WA, Australia
1 review
Reviewed 30 June 2014

I like Alice Springs and have visited a few times over 40 years - this was 2nd stay at DoubleTree -but before they owned it - the view on waking of the sun shining on the McDonnell ranges is worth it - the location is not in the busy section of Alice Springs and I appreciate its "rural setting" feel.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joy And Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CF-ASPDA, General Manager at DoubleTree by Hilton Hotel Alice Springs, responded to this review, 2 July 2014
Dear Joy And Jim M,

Thank you for your lovely comments. It was a pleasure to welcome you back and I hope you had a relaxing stay.The view of the McDonnell ranges is truly magnificent and I hope you got some great photos you can show your family and friends.
We look forward to welcoming you back again next time you visit central Australia.

Kind regards,

Clinton Farley
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Alice Springs

Property: DoubleTree by Hilton Hotel Alice Springs
Address: Crowne Plaza 82 Barrett Dr, Alice Springs, Northern Territory 0870, Australia
Phone Number:
Region: Australia > Northern Territory > Red Centre > Alice Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Alice Springs
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Hotel Alice Springs 4*
Number of rooms: 235
Official Description (provided by the hotel):
Experience eco-friendly luxury and enjoy stunning views of the majestic MacDonnell Mountain Ranges when you stay at the DoubleTree by Hilton Hotel Alice Springs. Conveniently located just off of Stuart Highway, the hotel is only 15 minutes' drive from Alice Springs Airport and within walking distance of downtown. Enjoy easy access to many businesses, government offices and attractions such as Simpsons Gap, Desert Park and Anzac Hill. Ideal for both corporate and leisure guests, this Alice Springs hotel offers fantastic business and recreational facilities and friendly service from our dedicated staff. We will even welcome you with a signature, warm DoubleTree chocolate chip cookie when you check in. All of our spacious guest rooms and suites offer mountain views, generous work surfaces, luxurious bedding and high-speed internet access. Work out in the 24-hour fitness centre, improve your serve on one of two tennis courts, swim in the heated outdoor pool overlooking the lush garden landscape or play a round on the 18-hole golf course located just next door. Unwind in our inviting Deck Eatery and Bar, enjoy lunch in our casual, bistro-style restaurant, Springs, or savour the highest quality, fine-dining experience in the area in Hanuman. Hold an event at this Alice Springs hotel with 700 sq. meters of meeting space, including a divisible grand ballroom, the latest A/V equipment and a business centre. ... more   less 
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