We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
3 people are viewing this hotel
Expedia.com
US$413
View deal
Free cancellation until 29/01/22
Hotels.com
US$413
View deal
Free cancellation until 29/01/22
Agoda.com
US$351
View deal
CheapTicketsUS$413
TravelocityUS$413
Orbitz.comUS$413
View all 15 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (4,573)
Filter reviews
4,573 results
Traveller rating
1,672
1,717
794
235
155
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,672
1,717
794
235
155
Show reviews that mention
All reviews terrace room ayers rock dinner buffet superior room ilkari restaurant lobby bar sounds of silence dinner tali wiru red centre public areas room was large main restaurant town centre remote location kata tjuta hired a car sunrise tour
Selected filters
Filter
Updating list...
436 - 441 of 4,573 reviews
Reviewed 21 September 2019

Great hotel room was very comfortable nice hot shower rooms cleaned in a timely manner, the resort had a lot to offer, however the pool was freezing, too cold even on a 35 degree day. Restaurant was good, food delicious and excellent cocktails. Would we stay there again. YES.

Date of stay: September 2019
1  Thank zilmac
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AyersRockResort, Customer Relations at Sails In The Desert, responded to this reviewResponded 23 September 2019

Hi zilmac
Thank you for sharing your experience at Sails in the Desert and we are delighted that you enjoyed your stay. We feel honoured that you chose to spend your anniversary with us.
Your positive and constructive feedback is greatly appreciated and we hope to indeed have the opportunity to welcome you back again in the future.
Kind Regards
Todd Hunter
General Manager
Sails in the Desert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2019

The area, Uluru-Kata Tjuka National Park, is one of the great sites of the world to visit with amazing country and culture to experience. I was expecting my stay at Sails to be a real treat and special add-on to my visit to the park to end my 3 week trip in NT. It was not! Such a shame! I must say I found the staff very obliging (thank you) but the hotel caters mainly to large tourist groups which ruins the ambience. There was really screechy pop music being played in all public areas which I found very annoying. Accomodation is very expensive so one expects comfort and attractiveness. But rooms are greatly in need of updating. Of my room, the bathroom was difficult with only a high step-in bath and grubby tile work and stained toilet. Storage was really limited for a king size double room. The balcony overlooking the pool was something I thought would be lovely but mine had a broken table, filthy sun beds and untended flower beds. The room’s carpet was also dirty with someone else’s hair in evidence. (Though otherwise the room was kept perfectly clean during my stay.) And not even a biscuit provided with the tea/coffee provisions! Dining: fabulous buffet breakfast is a big +++ for $30 but beware the $75 flat charge for the main restaurant buffet dinner. This is only fair value if you have a huge appetite or are into overeating. And tea and coffee is extra! The oysters I had were unpleasant and salads had a fair proportion of those awful (partly decomposing) mixed leaves. Such a disappointment!

Room tip: Hundreds to choose from so unclear as to preferences
Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
Thank SuzanneSavona
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AyersRockResort, Customer Relations at Sails In The Desert, responded to this reviewResponded 23 September 2019

Hi SuzanneSavona
Thank you for taking the time to share your experience at Sails in the Desert and we are very sorry to read that we were unable to meet expectations. It is always our goal to provide the best possible base from which to explore and it is therefore most disappointing that this was not your experience.
While we are pleased to advise that a refurbishment program of guest rooms will begin later in the year it is our priority to maintain rooms to the highest possible standard in the meantime and we therefore apologise if your room was not serviced to this standard and we greatly regret that we we were unable to assist you with your concerns during your stay to ensure your comfort and enjoyment.
We are pleased to note that you enjoyed the breakfast buffet and we do wish to reassure you that as with breakfast all of our buffet items at dinner are freshly prepared. We certainly recognise that our guests will have differing requirements for dining and we therefore hope that you were able to experience a selection of the many and varied restaurants and cafes on offer throughout the resort.
It is wonderful to read that you enjoyed touring the National Park and we thank you for choosing to visit Ayers Rock Resort.
Kind Regards
Todd Hunter
General Manager
Sails in the Desert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2019

Sails in the Desert a great place to enjoy seeing more of our great country Australia. So much is on offer in a relaxed and well catered for resort. There is so much to see and the hotel will offer all the help you need.

Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
Thank Mark J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AyersRockResort, Customer Relations at Sails In The Desert, responded to this reviewResponded 19 September 2019

Hi Mark J
Thank you for your great review and we are delighted that you so enjoyed your stay at Sails in the Desert. It was certainly our pleasure to have you as a guest at Ayers Rock Resort
Kind Regards
Todd Hunter
General Manager
Sails in the Desert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2019

The room was a good size and very quiet despite being close to the lobby. Check in was seamless and staff were pleasant and helpful. The room was well appointed and comfortable. Late checkout was not available, but there were no issues with holding luggage.
The pool area was lovely.
We had an early checkout for a tour and purchased breakfast bags which had plenty in them and would cater to most people's tastes - a bit pricey, but most things are in this part of the world!

Date of stay: September 2019
    • Location
    • Rooms
    • Service
1  Thank margaretmI8324IR
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AyersRockResort, Customer Relations at Sails In The Desert, responded to this reviewResponded 18 September 2019

Hi Margaret M
Thank you for your feedback and we are so pleased that you enjoyed your stay at Sails in the Desert. It was certainly our pleasure to have you as guests at Ayers Rock Resort.
Kind Regards
Todd Hunter
General Manager
Sails in the Desert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2019 via mobile

Arriving by private car was difficult as the entrance is full of buses. This is a bus hotel.
The reception area is found after negotiating a strange shopping area and a ramp
Your car can end up in a dirt car park a long distance from the lobby . There is poor lighting in car parks and low security for your vehicle.

The rooms are aged as are the lifts and fittings. Step in baths are dangerous . The plumbing is hit and miss. The site looks dated.

Buffet meals are the preferred eating choice as this suits the bus groups who descend on mass at times
The outdoors pool dining area is fine , however value is low.
Wine choice is limited and average

The Hotel owner has a monopoly in this area and understands opportunity pricing well. Bars and dining close early with the main areas shutting down starting at 9.30-10.00.

Very slippery pool surrounds, poor shading, side stacked pallets , poor pedestrian markings in car parks, slippery bath surfaces are examples of poor safety detail management

If you fly in, buses are available for day trips to the Olga’s and Urulu. The prices start at $50 -$95 pp for a 15min trip each !

The average stay in this hotel is about 40hrs per customer. It is a busy place

The scenery and Urulu are iconic and deserve a better option than a hotel asset being milked for all it is worth

Date of stay: September 2019
Trip type: Travelled with family
Thank 720warwicks
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AyersRockResort, Customer Relations at Sails In The Desert, responded to this reviewResponded 18 September 2019

Hi 720warwicks
We are very sorry to read that your stay at Sails in the Desert did not meet expectations and we appreciate the opportunity to respond to your concerns as we wish to reassure you that it is always our goal to provide the best possible experience for our guests.
It is true that the operational costs of supply chain transport to a remote resort like ours is significantly higher than that of hotels based near major cities however operating as one resort we are able to achieve economies of scale that would be unlikely to be achieved if the hotels operated independently. It may be of interest to know that twice a week, three fully loaded road trains make the 1,663-kilometre trip along the Stuart and Lasseter Highways from Adelaide to Yulara in order to supply the Resort with food and materials. This is an addition to daily truck services from Alice Springs.
We are very pleased to offer a range of dining experiences throughout the resort to cater for differing tastes and budgets all of which can be charged back to guest room accounts and we hope that you were therefore able to find some options to suit your requirements. Closure of our restaurants and bars is based on demand however we certainly regret any inconvenience caused to you.
We thank you for your constructive feedback regarding your hotel experience and certainly apologise if your room was not maintained at the highest standard. We are pleased to advise that a renovation program will begin later this year however in the meantime we assure you that it is our priority to ensure guest rooms are well maintained.
We are experiencing extremely high occupancy at present however we hope that you were still able to enjoy your tours and activities in and around the National Park.
Kind Regards
Todd Hunter
General Manager
Sails in the Desert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews