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“My desert experience”

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Desert Gardens Hotel, Ayers Rock Resort
Ranked #3 of 4 Hotels in Yulara
Oakey, Queensland, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“My desert experience”
Reviewed 27 August 2014

Had a great time at the rock, it is even more breath taking once you are at the base. Hotel was great, great service, but could be priced better too attract more families. grounds were well maintained, more landscaping is required out the back of the roadside rooms. Other than that had a fantastic experience.

Room Tip: closer to the pool the better
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Angus Madelyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,511 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sydney, Australia
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 26 August 2014

We had one of their best rooms. The accommodation was above average motel standard, but costs $300-400 a night.
The breakfast includes a buffet and a dedicated egg station. If one wants eggs made, one fills in a menu request form, which has a section for filling in dietary requirements. I requested a scrambled egg without milk, being lactose intolerant. The chef refused to do this as he said his egg mixture is pre-made, and he doesn't have time to prepare anything else. Given how easy it is to crack open a egg, I thought this was rather poor. I tried again on another day when they were not busy, but had the same response. I don't understand why the form has a section for special dietary requirements if they are not prepared to comply with a very simple request.
Apart from the above, the staff were particularly nice.
The Sounds of Silence Dinner was very disappointing. They don't do vegetarian food for people who book it (they think that the salads and vegetables at the buffet are sufficient), despite the $200/head price. The aboriginal dancers did not turn up as it was apparently too cold. While it is nice to view the distant Rock and Olgas at sunset and have a drink, one can it oneself from a number of places near the hotels.
The Olgas are however absolutely fantastic and only 45 minutes away. I recommend allowing a whole day for the Olgas as there are several superb walks.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jeff031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg, Russia
Level Contributor
113 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 23 August 2014

Hotel is managed by Accor group. Rooms are distributed in one-two storey high buildings. Big territory with a lot of greenery.
Room is much bigger than average 4 star hotel. On the other hand, amenities are average and safe box, slippers and bathrobes are missing which I think should be in the room. All standard rooms have twin beds, but beds are really big, enough for a couple.
It takes quite time going from reception to the last room, but if you ask, your luggages can be carried by electric cars by the staff to your room. You may ask the same for check out, they will pick up your luggages at the time you require.
Check in is quick and smooth even if most of the guests come at the same time with a free shuttle bus from airport. Staff smiling and friendly.
Free wifi is available at the reception and bar-restaurant area one hour a day.Try it, you will be surprised. TV programs are very limited, sometimes with bad quality
Pool is almost always quiet, not many people. Even at August, we could have sunbathe in the afternoon.
Free laundry is available and you can get free powder from reception.

Room Tip: If possible, please avoid rooms with road view.
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eyrice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roseville, California
Level Contributor
111 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 22 August 2014 via mobile

We stayed one night as part of a tour group and were pleasantly surprised. The staff was gracious and helpful, the room was very comfortable, the grounds were delightful - considering we were in the heart of the Outback - and the food was very good. They delivered more than we expected. It is a short walk to a small town center where there are a couple of restaurants and a nice sized grocery store. If you're ever visiting Uluru (Ayers Rock) this is a place to consider staying.

Stayed August 2014, travelled as a couple
Helpful?
2 Thank gcjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 20 August 2014

It was nice to arrive at Uluru and be advised we had been up-graded to a "Deluxe" room. However, I would have thought what we got was a fairly standard room, with 2 queen sized beds. I think the "upgrade" story was to make us feel good! Having said that, the hotel is quite nice. Rooms are a good size, bathrooms too. Outdoor seating with desert views is also pleasant. We were travelling with friends and we had adjoining rooms, somewhat away from the centre of the complex, where the restaurants & bars were located. There is a free resort shuttle bus that takes you around to the various parts of the greater resort, and to/from the airport.

The Uluru Resort is actually 3 separate hotels, plus a camping ground. The Desert Gardens Hotel is the mid-price range of the three. You can use your key as a charge card at all of the hotels and shops (subject to fees). We experienced most of the restaurants & bars, and found them all very acceptable to good. The up-market restaurant at the Desert Gardens Hotel was very nice, but expensive (everything in Central Australia is however). We spent more on the activities there than we did on airfares and accommodation, but would not have changed any (separately reviewed). Also the restaurant at the "Sails in the Sunset" hotel (the up-market one) is very, very good.

Sandwiches and light meals can be purchased at the Resort Town Square. There is even a supermarket there where you can buy breakfast items. If you only want a light breakfast (like us) this is the way to go as the "Continental" buffet (cereal, toast, tea & coffee) is very expensive for what you get. Take note: coffee does NOT include cappuccino, espresso, latte etc. You have to pay extra for those!

We stayed for 4 nights (but had apparently paid for 5 - when checking out we were told we were not scheduled to, but our flight was scheduled that day. Apparently our agent made an error, not the hotel).

Overall we were happy with the hotel, and resort. The staff are particularly good. Service in the bars and restaurants was of the highest standard. Recommended.

Room Tip: Ask for a room on the edges - much quieter, and check out the view of Kata Tjuta from the hotel'...
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  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank Dragonman106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bendigo, Australia
Level Contributor
69 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 20 August 2014

Stayed in a deluxe room, 2 doubles, clean, great buffet breakfast, obviously everything is expensive as you are in central Australia! Pool was undergoing repairs so you had to go to the swimming pool at Sails, also had a free laundry for guests which was very handy.
Found Geckos Cafe in the Town Square the best to eat (with kids) quite reasonable with your Accor Advantage Plus Card discount, Outback Pioneer BBQ had very average salads with the meat you cook yourself on the BBQs. There is a small IGA supermarket in the Town Square to stock up on snacks for your day trips to Uluru and Kata Tjuta.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
6 Thank map_bgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 August 2014

Paid for deluxe rooms and were allocated one large ground floor and 1 upper floor with Uluru view (hence the review title !). I agree with other reviews that the resort is expensive but the really is little choice, voyages have the area sewn up. Found breakfast frustrating after other hotels earlier in our trip. 1st morning we waited 15 mins for clean coffee cups to be provided and 30 mins for our egg orders to be brought to the table. Items at the buffet ran out and weren't replaced very quickly, if at all. We had no problem with the cleanliness of our rooms but thought that. Cleaning them at 5pm was way to late. I'd recommend only because there isn't really an alternative.

Room Tip: Don't visit such an iconic area without booking a rock view room.
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank rjkwak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Desert Gardens Hotel, Ayers Rock Resort

Property: Desert Gardens Hotel, Ayers Rock Resort
Address: Yulara Drive, Yulara, Northern Territory 0872, Australia
Region: Australia > Northern Territory > Red Centre > Yulara
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Yulara
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Desert Gardens Hotel, Ayers Rock Resort 4.5*
Number of rooms: 218
Official Description (provided by the hotel):
Voyages Desert Gardens Hotel is a superior hotel at Voyages Ayers Rock Resort. Magnificent ghost gums and flowering native shrubs are the setting for this hotel. Voyages Desert Gardens Hotel is centrally located to all resort and touring facilities and offers a range of accommodation, from shaded poolside rooms to deluxe rooms overlooking the desert.You can relax in the comfort of your own private balcony or courtyard, or unwind in the hotel's pool, sipping cocktails from the Bunya bar. It's only a short stroll to the Resort's numerous lookouts, where you can view what is arguably Australia's best sunset, with the spectacular play of colours across the face of Uluru and the surrounding desert. Once the sun has set, dine at Arnguli Grill and savour an a la carte flame grilled menu. ... more   less 
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Also Known As:
Desert Gardens Hotel, Ayers Rock Hotel Yulara
Hotel Desert Gardens
Desert Gardens Hotel, Ayers Rock Resort Australia/Yulara

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