Last time we were in Darwin we stayed at what is now the Hilton. I was shocked at the time that it was rate number 1 on TripAdvisor and was determined to stay somewhere better this time. Hubby booked Adina partly based on the location, partly on some decent recommendations. What a let down!
The positives were the location (right near the wharves with restaurants, the wave pool and striking distance from the centre of town) and the size of the room and balcony.
That's pretty much it. The negatives - poor front desk service is the standout for me. Staff members were rude, dismissive and making it quite clear that every question was annoying and wasting their time. An example would be when we asked housekeeping to return in 10 mins as we had yet to vacate the room for a day out in Darwin. When we walked past reception we asked could they kindly let housekeeping know we had left and we're rudely and abruptly informed if we told housekeeping then that was enough, no need for them to do the same. We returned to our room late afternoon and what do you know, it had not been cleaned.
I have a number of similar stories, all of which made it less and less pleasant to interact with reception /concierge - pretty poor for a hotel. We won't be staying again.
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- Also Known As:
- Medina Grand Darwin Waterfront Hotel Darwin
- Medina Grand Hotel Darwin