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“Very rude staff ”

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Adina Apartment Hotel Darwin Waterfront
Ranked #9 of 36 Hotels in Darwin
Reviewed 10 March 2014 via mobile

Really disappointed with our stay at the hotel all because of the staff. We had been looking forward to this night away for sometime. The accommodation was lovely, however that attitude of the staff was appalling. Very rude. First impressions last.... Perhaps find friendlier and more helpful reception staff.
Won't be in a hurry to return.

Stayed: March 2014, travelled as a couple
1  Thank Tanya E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ralph D, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded 20 March 2014

Dear Tanya E,

Thank you for your review on your recent stay with us.

Here at the Adina Apartment Hotel we pride ourselves on giving every guest an individual and unforgettable positive experience. I am very disappointed that this was not the case.

I have shared your feedback with my team so we can improve in this area as a matter of urgency. I apologise on behalf of the team that we came across rude to you on this day. We very much appreciate your patronage and hope you will give another opportunity to give you the friendly efficient service we are known for.

Warm Regards
Ralph D'souza | Assistant Manager
Adina Vibe Darwin Waterfront

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Reviews (1,280)
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1,044 - 1,050 of 1,280 reviews

Reviewed 1 March 2014

An unfortunate accumulation of minor flaws in our room negatively colored our impression: malfunctioning room keys, bathroom ceiling mold, burned-out light bulbs, non-functioning safe batteries, and unsatisfactory internet connection. Fortunately, everything was promptly repaired with apologies, and the manager provided us with a bottle of wine. The pool was under construction, but they offered free passes to the “wave” pool next door. We purchased breakfast vouchers ahead of time, but wished we had eaten down the street for the same price. The large bathroom contained all the soaps & amenities, but the towels were minimal. Fortunately, the bed was comfortable and the air-conditioning worked well. We appreciated access to laundry facilities on the property, the friendly staff, and the fairly convenient location. In this day and age, international travelers need easy internet access, and we believe that in-room internet should be included. We found the half-an-hour free wifi in the lobby extremely slow and annoying.

  • Stayed: February 2014, travelled as a couple
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Thank Lise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DannielleJenkinson, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded 3 March 2014

Dear Liseuc,

Thank you for you your review of your recent stay with us.

We apologise that you had some issue with the internet, we have recently upgraded our internet service throughout the hotel and are working towards improving it still.

I will pass on your feedback regarding the rooms to the respective departments as we do endeavour to ensure that our guests enjoy a memorable experience and am disappointed to hear that we did not fully meet your expectations.

I implore you to contact myself at the hotel on 08 8982 9999 or alternatively email me djenkinson@adinahotels.com.au if you wish to discuss the matters further.

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Reviewed 26 February 2014

We stayed here for a week in January 2014. The location at the waterfront is very good - close to the city and with good dining/pub options close by. Rooms are generally good, with adequate kitchens.
We bought a "harbour-view room" - in fact, from our first floor room on the harbour side any view was blocked by the thick foliage of the trees outside the windows.
On Friday nights, there is very loud noise from the pub below till after midnight. So, insist on a room higher than the first floor and at the opposite end to the pub!
Pool facilities are good.
Staff are generally friendly, but service is pretty slack - expect to have to ask more than once (but the staff will be friendly)..

Room Tip: Higher floors and opposite end to the pub below.
  • Stayed: January 2014, travelled as a couple
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Thank mick3187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DannielleJenkinson, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded 28 February 2014

Dear Mick3187,

Thank you for taking the time to write a review following your recent stay with us. I am disappointed to read that your stay was not up to your expectations and I sincerely apologise for this.

I have shared your feedback with our front desk team so we can learn from this and improve our service delivery by ensuring every guest request is logged and followed up promptly.

I apologise regarding the noise from the bar that is in close proximity of the hotel, we are in a fabulous position on the waterfront with many restaurants within close walking distance, unfortunately the patronage at these places is out of our control, but we thankyou for sharing your advise.

Kind Regards
Dannielle Jenkinson | Duty Manager

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Reviewed 23 February 2014

Excellent location there are bars nearby but it is also only $10 each way into the centre of town. Staff on reception were all very nice and helpful. There was everything you could wish for in the room dishwasher ironing board washer tumble dryer. The mini bar was very expensive but of course you can put your own stuff in so that does not really pose a problem.If I was being picky the balcony needed sweeping and the glass cleaning as previous occupants had been smoking but all in all had a nice room overlooking the harbour which was very nice and clean

Stayed: February 2014, travelled with family
Thank JobozLeicester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DannielleJenkinson, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded 27 February 2014

Dear JobozLeicester

I would like to take this opportunity to thank you for taking the time to write a review on Tripadvisor following your recent stay with us.

It is our earnest endeavour to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

We greatly value your patronage and look forward to welcoming you back to our hotels in the near future.

Kind regards,
Dannielle Jenkinson | Duty Manager

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Reviewed 23 February 2014

Stayed here for seven nights in a one bedroom apartment. Faced the cliff, but was not an issue as curtains were pulled most of the time. The gym was surprisingly good. The Darwin Waterfront is a classy location and walking distance to town also. The nearby wharf has a gr8, cheap array of food and drink choices in a relaxed location right at the water's edge. Car Parking was $10 per night and the car park was linked to the hotel. Just moved to the Hilton for the following week and am thinking I should have stayed where I was.......... I will be back :)

  • Stayed: February 2014, travelled on business
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Thank BigMac666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DannielleJenkinson, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded 27 February 2014

Greetings from Adina Apartment Hotel Darwin Waterfront.

Dear BigMac666,

I would like to take this opportunity to thank you for taking the time to write a review on Tripadvisor following your recent stay with us.

It is our earnest endeavour to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

We greatly value your patronage and look forward to welcoming you back to our hotels in the near future.

Kind regards,
Dannielle Jenkinson | Duty Manager

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Reviewed 7 February 2014

The rooms have been knocked around and need a general cleaning detail. Spills and finger prints all over walls and cupboards along with spills on cupboards that have not been cleaned. Rooms smell and aircon not fantastic all in all you would expect more for the money

  • Stayed: February 2014
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1  Thank Leesa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DannielleJenkinson, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded 16 February 2014

Dear Leesa W,

Thank you taking the time to review your recent stay at Adina Apartment Hotel Darwin Waterfront.

We are only just now coming to the end of the wet season here in Darwin, and this year in particular, has been extreme and very challenging for us from a maintenance point of view. We have increased the number of team members in our maintenance department to ensure we are remaining proactive in this area, and continue to improve the condition and appearance of the hotel.

I encourage you, for any future stays, to please contact our reception team if something is not up to standard in your room. We are here 24hours a day to make your stay as comfortable and enjoyable as possible. I will however pass on your comments to our housekeeping team to ensure that minor details such as these are managed correctly.

Please contact me directly at the hotel on 08 8982 9999 or email me at djenkinson@adinahotels.com.au to discuss this further.

Kind Regards
Dannielle Jenkinson | Duty Manager

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Reviewed 7 February 2014 via mobile

This is the fifth year I have stayed in the Adina...largely as a result of its good location. The service is gradually improving...it needed to...however the hotel is starting to show its age. Just make sure you get a two room apartment. Food charges are a bit steep.

Stayed: February 2014, travelled on business
Thank SBW09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DannielleJenkinson, Manager at Adina Apartment Hotel Darwin Waterfront, responded to this reviewResponded 16 February 2014

Dear SBW09,

Greetings from Adina Apartment Hotel Darwin Waterfront.

Thank you taking the time to review your recent stay at Adina Apartment Hotel Darwin Waterfront.
In regards to our levels of service we aim to provide, we have worked very hard in ensuring all team members of the hotel are given the best training and on-boarding, to sure that exceptional levels of service are offered to each and every guest, at every interaction during your stay.
We are only just now coming to the end of the wet season here in Darwin, and this year in particular, has been extreme and very challenging for us from a maintenance point of view. We have increased the number of team members in our maintenance department to ensure we are remaining proactive in this area, and continue to improve the condition and appearance of the hotel.

We greatly value your patronage and look forward to welcoming you back to our hotels in the near future.

Kind Regards
Dannielle Jenkinson | Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Adina Apartment Hotel Darwin Waterfront

Address: 7 Kitchener Dr, Darwin, Northern Territory 0800, Australia
Region: Australia > Northern Territory > Top End > Darwin
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Darwin
#5 Business Hotel in Darwin
#5 Romantic Hotel in Darwin
#7 Luxury Hotel in Darwin
Price Range: £68 - £244 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Adina Apartment Hotel Darwin Waterfront 4.5*
Number of rooms: 121
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Also Known As:
Medina Grand Darwin Waterfront Hotel Darwin
Medina Grand Hotel Darwin

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