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18 - 23 of 40 reviews
Reviewed 24 October 2013

Very warm hospitality with down to earth hosts Jan and Brian. Swimming Pool was very relaxing. Most important thing for me was the high level of cleanliness. I had the Kadek Suite which was spacous and nicely furnished in a tropical Bali style. Location was close to facilities for dining out.

Date of stay: October 2013
  • Trip type: Travelled solo
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Thank Harold B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 October 2013

After a delay in Darwin picking up hire car, I was late arriving. Brian was very helpful and showed me how the room worked etc. Couple of things went wrong: A/C was intermittently working and shower head ?too heavy for the wall kept falling down but both were sorted out quickly by Brian on return from work. Room was clean and well decorated and comfortable bed. Nowhere to "work" on a computer except on verandah which is lovely for relaxing on; paper tissues would be good? Able to do a couple of loads of washing which was so useful when travelling, for $2. Brekky adequate - I missed the mango season. The B&B isn't close to any places to eat/shop and no views as at the end of cul de sac. Overall it was very good but I had a few reservations - see review.

Date of stay: September 2013
  • Trip type: Travelled solo
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Thank amandahE3552EO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PalmerstonSunset, Owner at Palmerston Sunset Retreat, responded to this reviewResponded 18 October 2013

We thankyou for taking the time to review our property.
We are pleased you found the suites clean and comfortable.

We will take on board your suggestions to enhance the room amentities.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2013

I am totally unsure what to write here as we had mixed opinions, we will be writing a full report for the media so for now will keep it short.

Pros
Room was clean and well presented
Brian went out of his way to make us welcome
Lovely heated pool

Cons
The website makes it sound to be on acreage, it is just a house at the end of a cul de sac where the owners live upstairs and rent off downstairs and half of upstairs.

We had an 8hr drive so were not sure on our arrival time, we sent Jan a message saying we would be there in 3 hours as we had just reached Katherine, when we arrived she told us the room wasn't ready and wouldn't be for another 40 minutes as she had to mop the floor. My youngest son was bursting for the toilet and I asked if he could just use the loo, to which she refused and said no the floor is wet, eventually after he had already had an accident she let him in.

Although it says breakfast is included you only receive one jug of milk and cereal, maybe if we had asked for another jug of milk they would have kindly provided one but as I can't eat anyway it wasn't a problem.

We asked 3 times for a business receipt and are still waiting.

Even though our account was a savings account we still got charged the 3% surcharge.

We were unsure of what areas we could or couldn't use

To be honest I think it was the toilet incident that left us with a sour taste because as I said the accommodation itself was ok, although I don't think we would return. We moved out to a property in the city which is lovely.
Maybe Brian would be the best person to deal with customers he is lovely even if he is originally from Yorkshire ;)

Date of stay: September 2013
  • Trip type: Travelled on business
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3  Thank K W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PalmerstonSunset, Owner at Palmerston Sunset Retreat, responded to this reviewResponded 30 September 2013

We listen constructively to guest feedback as it enables us to improve our guests experiences.
We are concerned that your perception of service has been rated so low.

Jan was our duty Australian owner and manager at the time of your booking and arrival.
We note the following:
The previous day to your arrival a confirmed after hours 8pm ++ arrival time was advised. Access details notes on suite orientation were provided by email. Jan also included tips on the Katherine area for your reference and enjoyment enroute to Darwin.
Breakfast was not included as part of your quote through a 3rd party website.
Given your expected very late evening arrival Jan decided to provide complimentary fruit cereals and accompliments for you to enjoy first up that morning as explained on your arrival.

Your afternoon arrival was unexpected we did not receive a phone call, text or email that conveyed an early time change.

The suite was not ready for your arrival so we offerred for you to relax by the pool and offered complimentary refreshments for your family.

Yes a request was made for your young lad to use the toilet.
As explained the access where you were sitting to the rear of the unit was potentially slippery as Jan had just mopped it.
Jan personally asked your son if he could wait a couple of minutes. He answered yes.

On checking the front access was dry to the bathroom she personally accompanied your son to the bathroom. We must uphold a duty of care which includes wet flooring.

Under no circumstances would we deny a guest a bathroom access. They may use our own personal one if required. Jan was not aware of any emergency in this regard.

Account receipts documententaion was provided immediately on transaction to your husband.

We are sorry your stay of a full day at our property did not meet your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2013

A fantastic & cozy place to stay! Great hosts, Great room, great verandah...
A perfect spot to relax. Pool and Other facilities available, very clean. I can highly recommend this bed & Breakfast, and would come back again.

Date of stay: August 2013
Trip type: Travelled as a couple
Thank SuBe2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 July 2013

The hosts Brian & Jan are wonderful. They were so friendly and helpful. The location is quiet with a wonderful outdoor setting on the verandah. There is your own fridge, microwave, sink and utensils. The pool and BBQ were great.

Date of stay: July 2013
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1  Thank Triogirls
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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