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Reviews (1,462)
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All reviewsnovotel atriumlounge areamitchell streeta bit tiredacross the roadbuffet breakfastpleasant stayharbour viewtop endgreat positionbars and restaurantsstaff were very helpfulesplanadejabirucbdkakadu
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Reviewed 26 April 2014

We recently stayed overnight at this hotel and found the staff very friendly and helpful. The room was very spacious and overlooked lovely parkland and harbour. Food was very nice, both room service and restaurant. Nice foyer, beautiful gardens. Was pleasantly surprised to have an 11.00 am checkout. Will recommend to stay there when in Darwin. Travelled to and from airport via Airport Shuttle, very convenient.

Room Tip: Room at front overlooking harbour.
  • Stayed: April 2014, travelled as a couple
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1  Thank Pam352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded 27 April 2014

Dear Pam352,

Thanks for your review and greatly appreciate your kind comments regarding friendly staff and the food and beverage offering at the Hotel.

We hope you had a great holiday and we look forward to welcoming you back in the near future.

Regards
Ajay Vaid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

There's a lot of great things about the Novotel Darwin, particularly if you're staying as a family. Super friendly staff, newly refurbished rooms and very important in Darwin - good air conditioning! They give the kids an especially warm welcome and a cute little stuffed toy on check in. It's a Novotel thing rather than something they only do at this hotel apparently but we thought it was a nice touch. Our family stayed in a 2 bedroom corner room which was very comfortable and had lovely views over the Esplanade and the harbour. Even the standard rooms are huge so if a 2 bedroom is too expensive, you could easily make do with a smaller room if you're only travelling with one child. The hotel is right around the corner from Crocosaurus Cove where we went on our first morning (lots of fun!). One thing worth mentioning is the restaurant downstairs doesn't look that fancy but the food was GREAT. We would definitely stay here again.

Room Tip: Rooms overlooking the Esplanade are great.
  • Stayed: March 2014, travelled with family
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1  Thank T-TEMPLEMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded 27 April 2014

Dear T-Templeman,

Thanks for taking the time to provide us feedback and greatly appreciate the kind comments regarding the Hotel and the service standards.

We are very proud of the product and services we provide and it is comforting to hear that we did deliver to your expectations.

As part of our Brand promise we do pay a special emphasis to our little guests and I am glad to hear that you did enjoy the welcome gift for the kids.

I will share your comments with the team as this will serve as a huge encouragement as we continuously improve our service delivery.

Once again thank you for your comments and we look forward to welcoming you back at the Hotel in the near future.

Kind Regards
Ajay Vaid
General Manager

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Reviewed 25 April 2014

Very Nice Hotel, the staff were very friendly and helpful, The room was basic but clean and comfortable, The air cond was very noisy but the bed was really nice, i would stay here again for sure, Darwin is another story though, what a terrible place, i couldn't wait to leave

  • Stayed: April 2014, travelled on business
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Thank nerf76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded 27 April 2014

Dear herf76,

As a senior contributor on Trip Advisor your comments are greatly appreciated and I am pleased that you found the staff friendly and engaging.

Please also accept my sincerest apologies regarding the inconvenience caused due to the noisy air conditioning. I will personally speak with the maintenance team and will rectify the matter with promptness.

Thanks aging for your feedback.

Kind Regards
Ajay Vaid
General Manager

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Reviewed 25 April 2014

The Novotel Darwin atrium has certainly seen better days, but its prime central location on the Esplanade and its friendly helpful staff make up for some of the dated facilities.
The large central atrium with its tropical plantings makes for attractive viewing during the long wait for the lifts servicing the upper floors.

  • Stayed: April 2014, travelled on business
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Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded 27 April 2014

Dear Peter M,

Thanks for your feedback and greatly appreciate the comments regarding the friendliness of the staff, I am also pleased to hear that you found the location of the Hotel Handy especially the Esplanade.

Look forward to welcoming you back at the Hotel in the near future.

Kind Regards
Ajay Vaid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded 27 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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