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“Get what you pay for”
Review of Novotel Darwin CBD

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Novotel Darwin CBD
Ranked #13 of 37 Hotels in Darwin
Perth, Australia
Level 5 Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Get what you pay for”
Reviewed 29 April 2014 via mobile

Room is adequate and clean. Staff very receptive. Lifts are the slowest on earth, realised when key didn't work on forth floor room at the end of corridor, 2 days...! Room service good after 9pm, only if you like potato chips/ wedges. Restaurant has limited choice. Bar shares it's staff with the restaurant...!? The room automated alarm was faulty, at 3am me and my manager were not impressed, both occasions!
Good luck, hope your stay is better than ours...!?

Stayed March 2014, travelled on business
Helpful?
Thank Bbbubbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 30 April 2014
Dear Maggie B,

Thanks for your feedback, please let me extend my sincerest apologies for the inconvenience caused due to the lack of choice in the restaurant menu and the concerns with the automated alarm, I will personally investigate both issues and will rectify with promptness.

We are in the process of changing our menu and have incorporated a good selection of local specialities and would love to get your feedback on your return trip.

We hope that you give us another chance to better serve you in the near future.

Kind Regards
Ajay Vaid
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,347 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (222)
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toffeeforever
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 April 2014 via mobile

Stayed in a two bedroom apartment. Really good location. Excellent breakfast. Highly recommend. Clean and comfortable and nice after a few days touring kakadu! Also organised a late checkout with no issues.

Stayed April 2014, travelled with family
Helpful?
Thank toffeeforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 27 April 2014
Dear toffeeforever,

Greatly appreciate your feedback and the remarks regarding your recent stay at the Novotel Darwin, I am pleased to hear that you found the two bedroom apartment comfortable.

We pay a special emphasis to our food and beverage offerings especially the most important meal of the day the Breakfast and I am pleased that you enjoyed our healthy options.

We hope you had a great holiday in the NT and explored all that Kakadu and the rest of Darwin has to offer.

We thank you again for the feedback and look forward to welcoming you back in the near future.

Kind Regards
Ajay Vaid
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gladstone, Australia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 April 2014

We recently stayed overnight at this hotel and found the staff very friendly and helpful. The room was very spacious and overlooked lovely parkland and harbour. Food was very nice, both room service and restaurant. Nice foyer, beautiful gardens. Was pleasantly surprised to have an 11.00 am checkout. Will recommend to stay there when in Darwin. Travelled to and from airport via Airport Shuttle, very convenient.

Room Tip: Room at front overlooking harbour.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pam352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 27 April 2014
Dear Pam352,

Thanks for your review and greatly appreciate your kind comments regarding friendly staff and the food and beverage offering at the Hotel.

We hope you had a great holiday and we look forward to welcoming you back in the near future.

Regards
Ajay Vaid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Queensland, Australia
Level 6 Contributor
83 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 26 April 2014

There's a lot of great things about the Novotel Darwin, particularly if you're staying as a family. Super friendly staff, newly refurbished rooms and very important in Darwin - good air conditioning! They give the kids an especially warm welcome and a cute little stuffed toy on check in. It's a Novotel thing rather than something they only do at this hotel apparently but we thought it was a nice touch. Our family stayed in a 2 bedroom corner room which was very comfortable and had lovely views over the Esplanade and the harbour. Even the standard rooms are huge so if a 2 bedroom is too expensive, you could easily make do with a smaller room if you're only travelling with one child. The hotel is right around the corner from Crocosaurus Cove where we went on our first morning (lots of fun!). One thing worth mentioning is the restaurant downstairs doesn't look that fancy but the food was GREAT. We would definitely stay here again.

Room Tip: Rooms overlooking the Esplanade are great.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T-TEMPLEMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 27 April 2014
Dear T-Templeman,

Thanks for taking the time to provide us feedback and greatly appreciate the kind comments regarding the Hotel and the service standards.

We are very proud of the product and services we provide and it is comforting to hear that we did deliver to your expectations.

As part of our Brand promise we do pay a special emphasis to our little guests and I am glad to hear that you did enjoy the welcome gift for the kids.

I will share your comments with the team as this will serve as a huge encouragement as we continuously improve our service delivery.

Once again thank you for your comments and we look forward to welcoming you back at the Hotel in the near future.

Kind Regards
Ajay Vaid
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coffs Harbour, Australia
Level 4 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 April 2014

Very Nice Hotel, the staff were very friendly and helpful, The room was basic but clean and comfortable, The air cond was very noisy but the bed was really nice, i would stay here again for sure, Darwin is another story though, what a terrible place, i couldn't wait to leave

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nerf76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 27 April 2014
Dear herf76,

As a senior contributor on Trip Advisor your comments are greatly appreciated and I am pleased that you found the staff friendly and engaging.

Please also accept my sincerest apologies regarding the inconvenience caused due to the noisy air conditioning. I will personally speak with the maintenance team and will rectify the matter with promptness.

Thanks aging for your feedback.

Kind Regards
Ajay Vaid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
perth
Level 4 Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 April 2014

The Novotel Darwin atrium has certainly seen better days, but its prime central location on the Esplanade and its friendly helpful staff make up for some of the dated facilities.
The large central atrium with its tropical plantings makes for attractive viewing during the long wait for the lifts servicing the upper floors.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 27 April 2014
Dear Peter M,

Thanks for your feedback and greatly appreciate the comments regarding the friendliness of the staff, I am also pleased to hear that you found the location of the Hotel Handy especially the Esplanade.

Look forward to welcoming you back at the Hotel in the near future.

Kind Regards
Ajay Vaid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Darwin CBD

Property: Novotel Darwin CBD
Address: 100 Esplanade, Darwin, Northern Territory 0800, Australia
Phone Number:
Region: Australia > Northern Territory > Top End > Darwin
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Darwin
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Darwin CBD 4*
Number of rooms: 140
Official Description (provided by the hotel):
The Novotel Darwin CBD is conveniently located in the city centre, overlooking Darwin Harbour. This 4 star hotel is a short stroll from the dining and entertainment precinct of Mitchell Street and is equally suited to business trips and holidays. Boasting 140 spacious rooms and conference facilities, the Novotel CBD features a magnificent tropical indoor rainforest, complete with cascading vines and palm trees. Try our famous cocktails in the bar, or enjoy a delicious meal in our restaurant. ... more   less 
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Also Known As:
Novotel Darwin Atrium Hotel Darwin
Accor Darwin Atrium
Darwin Novotel

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