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Reviewed 22 May 2014

Have stayed at several Darwin hotels but not at the Novotel for many years. It is a little 'tired' and not particularly good value. Good location but very little else to commend it. Musty and outdated. It is really motel type accommodation only so if you go with this in mind you will be ok but expect to pay up to $400 a night for a room only!!! There are others in the area that are much better value and provide more modern facilities. Also bear in mind that they will generally enforce a charge for the next nights accommodation if a full 24 hours notice of check out is not given.

  • Stayed: May 2014
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1  Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded 25 May 2014

Dear Dan S,

Thanks for your feedback and greatly appreciate your comments regarding the location of the Hotel, I do acknowledge your comments regarding the late cancellation charge and am more than happy to discuss the matter further and can be contacted on 08 89410755.

I hope we can resolve the matter to your satisfaction and would like the opportunity to welcome you back at the Hotel in the near future.

Kind Regards
Ajay Vaid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded 21 May 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 19 May 2014

Get a waterfront room to take full advantage of the stunning sunsets, we had the top floor. Staff at reception were the most friendly helpful staff i have encountered, nothing was too much trouble for any of them. Air conditioning in rooms was rather noisy, but rooms spacious and atrium had a nice vibe about it.

Room Tip: Get a room facing the water
  • Stayed: May 2014, travelled as a couple
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Thank mistyNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded 19 May 2014

Dear MistyNewZealand,

As a senior contributor and a savvy traveller your comments are very valuable for us and it is always a pleasure to get positive comments especially regarding the staff engagement and service.

I am very pleased to hear that you had a great holiday in Darwin and enjoyed the facilities and services at the Hotel especially the water views from the room.

From the team at Novotel Darwin we thank you for your kind comments and look forward to welcoming you back in the near future.

Kind Regards
Ajay Vaid
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded 19 May 2014

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Reviewed 15 May 2014

We stayed here for three nights. Although this is an older hotel the room have been updated and are quite comfortable. The staff we lovely always happy smiling and friendly. The public areas such as bar, restaurant and foyer are quite dated and could do with an update. This hotel is nothing fancy but anything it lacks in this area it makes up with it's wonderful staff who couldn't do enough for you.

  • Stayed: April 2014, travelled as a couple
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Thank Juanita1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this reviewResponded 19 May 2014

Dear Juanita1982,

Thanks for your feedback and comment like yours makes me very proud to a be a part of a fantastic team at the Novotel Darwin.
I will share your feedback with the team and I am sure this will serve as a huge encouragement as we constantly try and improve our service delivery.

Appreciate your kind words and we look forward to welcoming you back at the Hotel in the near future.

Kind Regards
Ajay Vaid
General Manager

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