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“Good Place to Stay”
Review of Novotel Darwin CBD

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Novotel Darwin CBD
Ranked #12 of 37 Hotels in Darwin
Toronto
Level Contributor
119 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Good Place to Stay”
Reviewed 22 June 2014

Spent four nights here and found the rooms quiet, spacious and comfortable. Good view of the harbour for superb sunsets. Food in the bar and restaurant was good, and location excellent for CBD and Hop-on Hop-off bus. Only problem was the wi-fi only available in the lobby, even if you buy the package (you can get 30 minutes free wi-fi every 24 hours).

Room Tip: Definitely take a Harbourview room
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAHToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 23 June 2014
Dear MAHToronto,

Greatly appreciate your feedback and good to hear that you had a great holiday in the Top end and the Novotel. We are in the process of upgrading our facilities and will include the Wi-Fi capabilities.

I am also pleased to hear that not only you enjoyed the view but also the facilities including the food and beverage offerings at the Hotel.

From the team at the Novotel Darwin we look forward to welcoming you back in the near future.

Kind Regards
Ajay Vaid
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (221)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
boston, ma
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 18 June 2014

We stayed at this hotel one night during prime season, We checked in around 3pm and were upgraded to a 2 bedroom apartment that overlooked the Mantra parking structure. The clerk upon check in was very cheerful and helpful. We noticed the apartment didn’t come with a microwave (which we thought was odd since it had everything else). The hotel suited our one night needs, the staff was really helpful when we had a few questions. The beds were really comfortable. The bathroom wasn't so impressive but they don't need to be. We had no problems with housekeeping or maintenance of any sort. We would stay here again for one or even two nights. I will say, don't come here for the pool, it looks much larger in photo's. It is very small and adjacent to a parking lot obscured a bit by tree's.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chris1gill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 22 June 2014
Dear chris1gill,

Greatly appreciate your feedback and I am glad that you found the two bedrooms comfortable and also the friendliness of the front office staff.

We do provide microwaves in our apartments and I will check with the team to ensure that all apartments are fully equipped. We thank you for sharing you feedback and look forward to welcoming you back at the Hotel in the near future.

Kind Regards
Ajay Vaid
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 18 June 2014 via mobile

Novotel experiences can go either way. All depends on the age of the building. Darwin's Novotel is kind of unique with its atrium style built. Rooms are worn but staff is making effort to provide a comfortable stay. Our room had a glass booth instead of a balcony from which we could see the ocean which was quiet pleasant. Better and cheaper options in Darwin, however good for stays during the wet season (sept-march) with decent weekend specials. Hotel food is pricy (as it always is) but restaurant is right on the esplanade overlooking the park amenities.

Stayed January 2014, travelled as a couple
Helpful?
Thank Johannesbrockhaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 22 June 2014
Dear Johannesbrockhaus,

Thank you for your feedback and good to hear that you not only enjoyed the location of the Hotel as well as the Restaurant.
I will share your comments regarding the staff engagement as your comments will serve as a encouragement as we constantly try and improve the service.

We hope to welcome you back at the Hotel in the near future.

Kind Regards
Ajay Vaid
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 June 2014

Basic accommodation, in a good location.
We are a family of 5 and was stopping in darwin for 2 nights on our way home from bali.
Staff were friendly.
Note - organise your own transport. It is hard to get a cab for 5 people. The hotel said they would organise and this wasn't done.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiffany J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 17 June 2014
Dear Tifjack,

Thanks for providing us feedback, please accept my sincerest apologies for the inconvenience caused with the taxi booking and we are in the process of sorting out the arrangement with the taxi company to avoid future issues.

I do appreciate your comments regarding the staff and the location of the hotel and do hope you had a great holiday in Bali and we look forward to welcoming you back at the Hotel in the near future.

Kind Regards
Ajay Vaid
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 June 2014

After making a reservation well over 5 MONTHS ago - carefully requesting a room facing the Glenti Festival (which takes place every year on the Queens Birthday here in Darwin), we found we did not have our request filled.

After making very clear to all staff it was discussed with, that Harbourview would NOT do, we really wanted to have the "2 room apartment FACING the Glenti" which is only 1 corner of this hotel we were very disappointed to find our room not as we had hoped.

We also confirmed this room - 2 days before hand, staff assured us it would be facing the Glenti,
We also confirmed this room - as the staff were handing us the room keys.

Staff on this floor - found the room we had requested, opened it up and checked her paperwork (that she was carrying) and confirmed with us that the room we wanted was available. We were happy.. until I spoke to the Manager of the hotel...

After talking to the Manager on Duty - I was told that she had already checked someone in earlier in the morning, which is odd as check in time is 2pm.??

When we questioned why her floor staff said it was 'available' and there were no belongings in there, she didn't really have a very acceptable explanation.

Possibly she was reserving it for 'someone she knew' - who knows.

But what is the point of booking 5months in advance and confirming 2 days and minutes also before arriving at the room - for a specific view and not getting it because a mystery person with no belongings in the room had checked in earlier. Mysterious.

Very disappointed with the service - not worth going back.
No excuse for this poor service.
Obviously someone more important than us wanted that room.

Sure the manager reduced our rate, but it's not about the money... it was about the view, hence my booking 5 months in advance and 2 confirmations of the location of the remove before time.

Extremely disappointed.

Will avoid this hotel, because of this incident.

Otherwise the hotel was fine - nothing outstanding, but just nice, although the single beds in the 2nd room, mattresses need to be turned, there is a definite uneveness in the beds and if you are an adult sleeping in these beds you have to hike yourself up against the wall so you don't roll off.

Not enough crockery and enough cutlery in the rooms. This room was set up for 5. There was 1 plate and 2 bowls.

Room Tip: Don't rely on getting the view you request, despite calling months earlier and confirming twice.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UbiqueDiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 10 June 2014
Dear Ubiquediner,

Thank you for taking the time to tell us about your experience at the Novotel Atrium Darwin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do understand your point regarding the request for the Glenti facing room but as you would appreciate that Glenti is one of the most busy weekend for the Hotel and staff especially the duty managers do try to accommodate most requests, I will also speak with the floor staff as the only person responsible for the allocation of the rooms is the Manager on Duty and I have been assured that we did try our level best to accommodate your request but unfortunately we only have very limited rooms with the view requested.
I do sincerely apologise for the inconvenience caused and do hope that you will give us another chance to better serve you in the near future.

Kind Regards
Ajay Vaid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Darwin hotels

Birchip, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

The Novotel hotel in Darwin was an excellent place to stay right in the heart of Darwin which was conveniently located close to the city centre. The restaurant had good quality and reasonable priced food. We ate there for evening meals for our entire stay. The service was all very good

Room Tip: If you can afford it upgrade to a suite room
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 9 June 2014
Dear Patrice R,

Thanks for your feedback and greatly appreciate your comments regarding the food and service in the restaurant. We have recently introduced our dry season menu and I am glad to hear that you enjoyed the offerings.

I will share your comments with the Head Chef and the Food and Beverage Manager and hope to welcome you back at the Novotel Darwin in the near future.

Kind Regards
Ajay Vaid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Darwin CBD

Property: Novotel Darwin CBD
Address: 100 Esplanade, Darwin, Northern Territory 0800, Australia
Phone Number:
Region: Australia > Northern Territory > Top End > Darwin
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Darwin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Darwin CBD 4*
Number of rooms: 140
Official Description (provided by the hotel):
The Novotel Darwin CBD is conveniently located in the city centre, overlooking Darwin Harbour. This 4 star hotel is a short stroll from the dining and entertainment precinct of Mitchell Street and is equally suited to business trips and holidays. Boasting 140 spacious rooms and conference facilities, the Novotel CBD features a magnificent tropical indoor rainforest, complete with cascading vines and palm trees. Try our famous cocktails in the bar, or enjoy a delicious meal in our restaurant. ... more   less 
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Also Known As:
Novotel Darwin Atrium Hotel Darwin
Accor Darwin Atrium
Darwin Novotel

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