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“no complementary water & terrible wifi!”
Review of Novotel Darwin CBD

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Novotel Darwin CBD
Ranked #12 of 37 Hotels in Darwin
Singapore, Singapore
Level Contributor
2 reviews
“no complementary water & terrible wifi!”
Reviewed 2 August 2014

Stayed 2 nights in June. I joined Accor membership before our trip to take advantage of the 'complimentary' night but was totally disappointed. No 'free' basic room complimentary night available as we were told hotel is very busy with high occupancy, but we can pay extra to 'upgrade' the complimentary night to a suite, or pay a special member price for a basic room. No choice - we pay extra AUD60 to upgrade to a suite for first night (utilising 1 free complimentary night at the same time) and 'special' member price for the 2nd night (but was upgraded to suite to avoid hassle of changing room).

Location is great with good view. Room is spacious and decent. What surprises us is the hotel doesn't even provide any free complimentary bottled water!!! While some of our cheaper caravan park cabin stay in NT do!

Wifi - limited free 15min wifi is available at the lobby, not in the room!!! And the 15min counts the moment you connect to the wifi - not actual usage time! I connected to the wifi for a short 3min in the morning to check for restaurants to dine in, and the clock keep ticking till my 15min runs out and I was not able to log in again in the evening to check my emails. Many other hotels I stayed in with limited free wifi counts the actual usage time, not from the moment you logged in. And seriously, 4 star hotel with no connection in the room???

Breakfast spread is basic but ok. There were only 2 other tables beside us during breakfast, and the hotel seem pretty empty during our stay. And Accor told us occupancy is high and hence no basic free complimentary night is available?

  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank onlinejc13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 5 August 2014
Dear Guest,

Thanks for your feedback and appreciate your loyalty as a Accor member, fully understand your frustration regarding the free night booking and the WiFi in the Hotel and would like to extend my apologies.
We are in the process of rectifying the internet capabilities at the Hotel especially the Lobby WiFi and have embraced your feedback regarding the access and the time constrains.

We hope apart from the booking issue and the WiFi you had an overall pleasant stay with us and hope to welcome you back in the future.

Kind Regards
Ajay Vaid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (221)
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English first
Sydney, Australia
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 August 2014

Stayed two nights in first floor room and had a pleasant outlook across the park and filtered harbour views. The room was reasonably spacious and clean and with mini bar and tea/coffee making. Air conditioning, fans and appliances all worked as required. A minor request to housekeeping was attended to when the room was tidied. The hotel is centrally located on the Esplanade and at most few blocks away from the nightlife, shops, restaurants and most attractions.
Efficient check in and staff were friendly and helpful. I did not try the restaurant for any meals, however, I noted that the restaurant had a steak and beer offer that appeared to be reasonably priced by NT standards. A bar was located in the foyer/atrium and had a limited option happy hour which was very enjoyable surrounded by the plants and water feature after a hot day exploring.
Based on my brief experience here I would recommend this hotel.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TONY_B2257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine
Level Contributor
217 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 27 July 2014

Stayed here a number of times. Great cocktails in a lovely foyer area. Great location with comfortable rooms. The best chicken curry in the restaurant! Definitely stay here again and return to the restaurant for sure.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank VickiKatherine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandwich, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 July 2014 via mobile

We stayed one night as the final night of a coach tour, then stayed on independently for another eight nights. It is close to the city centre and we had a hire car for that period but had no problems with parking. Our room was clean and comfortable and housekeeping was good and reception always helpful and friendly. We ate outside of the hotel so that we could sample the vast range of eating places in Darwin, but the menu in the hotel looked tasty and we heard no complaints regarding the food from people we talked to. My only niggle was the lack of wifi in rooms, hence the 4 *. The hotel is quite clear that it is available in the reception area and it was a good connection although not free. We would have liked to Skype with family in the UK as we have been away for several weeks but felt inhibited to do so in a public area.
However I would certainly consider staying there again if we ever return to Darwin, which we certainly hope to do.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank sfh36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2014

The hotel has two selling points - position on the Darwin Esplanade and a plant filled Atrium.
From there it's all down hill. A tired building in need of renovation and a coat of paint.
A bar that closed at 9.20 pm and when open often no bar staff in attendance.
No shower curtain in our bathroom. A booked wake-up call that was not made.
Wifi in bedrooms not working.
Many apologies from the staff but we left sure we would not return.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank BRUCE P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajay V, General Manager at Novotel Darwin CBD, responded to this review, 27 July 2014
Dear Bruce P,

Greatly appreciate your feedback and good to hear that you enjoyed the location of the Hotel and the Atrium.
I would like to extend my apologies for the inconvenience caused due to the Bar closing early and I will be speaking with the team to ensure that this does not repeat in the future. I will also investigate further on the wakeup call as we have a very defined protocols when it comes to wake up call procedures.
I hope you give us another chance and consider coming back to stay with us in the near future
as it will be our pleasure to look after you and ensure that your stay is up to your expectations.

Kind Regards
Ajay Vaid
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Darwin CBD

Property: Novotel Darwin CBD
Address: 100 Esplanade, Darwin, Northern Territory 0800, Australia
Phone Number:
Region: Australia > Northern Territory > Top End > Darwin
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Darwin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Darwin CBD 4*
Number of rooms: 140
Official Description (provided by the hotel):
The Novotel Darwin CBD is conveniently located in the city centre, overlooking Darwin Harbour. This 4 star hotel is a short stroll from the dining and entertainment precinct of Mitchell Street and is equally suited to business trips and holidays. Boasting 140 spacious rooms and conference facilities, the Novotel CBD features a magnificent tropical indoor rainforest, complete with cascading vines and palm trees. Try our famous cocktails in the bar, or enjoy a delicious meal in our restaurant. ... more   less 
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Also Known As:
Novotel Darwin Atrium Hotel Darwin
Accor Darwin Atrium
Darwin Novotel

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