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“Renovations occurring - beware” 3 of 5 bubbles
Review of DoubleTree by Hilton Hotel Darwin

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DoubleTree by Hilton Hotel Darwin
Ranked #6 of 38 Hotels in Darwin
Certificate of Excellence
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Renovations occurring - beware”
3 of 5 bubbles Reviewed 12 March 2014

People should be made aware of renovations occurring at this hotel so that they can be given an option if they want to stay there or not. In saying this the staff are excellent. The hotel is being renovated on three floor so jackhammers and other loud banging can be heard from the upper and lower floors. This noise was only supposed to be audible from 10.00 am until 6.00 pm on Saturday, but it started at 6.50 am and finished at 6.20 pm. This was not really good enough seeing as we only had a very short time to stay and enjoy Darwin. But when we brought this to the attention of the staff and Duty Manager they had no hesitation in finding us alternative accommodation in the sister Hotel next door, refunded the cost of our first night and gave us vouchers for drinks, which they did not have to do. Our room had been renovated and had a great view, the only criticism I have is that there was no exhaust fan in the bathroom so everything was steamed up. Also our tv reception was very ordinary and this was brought to the attention of staff, but not fixed during the duration of our stay, not that this was a major issue.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 109gillianh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 21 March 2014
Dear 109gillianh

Thank you for your comments and I do apologise for the noise generated by our bathroom refurbishments. Our TV reception challenges have now been corrected and I am sorry for any inconvenience caused. Our bathroom refurbishments will be completed over the coming weeks and I do hope that you will have the opportunity to return to the property and enjoy our relaxing surrounds.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,103 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (226)
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Pontypridd, United Kingdom
Level Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 6 March 2014

Stayed here 2 years ago when this hotel was part of the I.H.G group and enjoyed our visit. So I was pleased when I asked the travel agent to book again being a gold HH memberwe thought was a bonus , big mistake. Double Tree did not get off to a good start by offering us upgrades I had already paid for. They are upgrading the rooms and some staff are still under training, the hotel is well situated but is not even close to any of the othe 5 or six that we have stayed in.
The safe in the room did not work but was quickly put right, a day or so later we had no lights and had to change rooms, safe not working in the new room but the same Irish maintainance gentleman fixed it pretty quick and was very apologetic.
Positives the midweek specially and weekend breakfast staff and food was very good and 1or 2 of the reception staff
To add insult to injury I have still not been credited my HH points for our 4 night stay from 22nd to 25thJan inclusive.
I am sure in time they wiil get it right but this is the worst Double Tree we have stayed in ten years.

Room Tip: Make sure you get an upgraded room on a higher floor with Harbour view
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  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank vic f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 11 March 2014
Dear Vic f

Thank you for your comments and I apologise that your stay was not what you were hoping for. I am sending you an email separately to further calrify some aspects of your stay.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 March 2014

Hotel is a bit dated but overall it was clean and comfortable and I had no hassles.Having an opening balcony is a great feature as you can let evening breezes in. Its at the end of the esplanade so its nice and quiet and many rooms have a watyer view which is nice

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank seed704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 3 March 2014
Dear seed704

Thank you for your comments and I am glad that you enjoyed your stay with us. Our first two floors of bathrooms have come back to us on Monday and they do enhance the quality of the in room experience to no end. I hope that you have the opportunity to come back and visit us again one day soon.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 1 March 2014

I payed for a King bed suite on upper floor ( 4 weeks in advance) & then also received an email to say I was due for an update which I requested. On arival I was allocated a room on the 5th floor which had two double beds and room of just standard quality. when I requested the room I payed for I was advised there wasn't any available. Not good enough for a Hilton Honours member, whom stays at Hiltons all the time

  • Stayed February 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank ELAINE N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 2 March 2014
Dear Elaine M

I do apologise that we were unable to give you a room on a high floor as a preferred HHonors guest. Unfortunately, these levels have been out of service due to our bathroom refurbishments and you were allocated on a floor as high as we had available at the time. I am pleased to advise that we have had two floors of rooms with new bathrooms come back to us today on level 9 and 10.
Elaine M, thank you once again for your comments and we hope to see you again one day soon.

Kind Regards
Carey Osborne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nambour, Queensland, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 27 February 2014

Darwin is a great city.Everything is very laid back yet so much to do in & around .Very picture perfect really enjoyed it.We visited many of the wartime museums.They are so good .The Harbour views from the motel are gorgeous.thats what makes Darwin being so close to so many beautiful places.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 2 March 2014
Dear Denise B

It sounds like you really enjoyed your time in Darwin and I am pleased that you enjoyed the view fron your balcony. They really are breathtaking on a beautiful day.

Thank you once again and we look forward to your return.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pine Creek, Australia
1 review
5 of 5 bubbles Reviewed 19 February 2014

Having never stayed and inviting friend's from Melbourne to stay made me a little nervous, but no anxiety needed and completely left at the door! The welcome was warm which then made way for the comfort of the room which in turn was completed by the relaxation of the outdoor pool! Couldn't fault anything and was incredibly happy with the service and attention to detail. Love, love, loved it!! See you next time xxx

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pauline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 25 February 2014
Dear Pauline R

Thank you for your review and it is wonderful that your stay was such an enjoyable one. Next time you come back, you will have to try our new bathrooms which have started to come back into service from today.

Thank you once again and see you soon !!

Kind Regards
Carey Osborne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 17 February 2014

the Room's aren't very nice. lots of noise from the street. lighting and smell was awful. TV had very bad reception, we couldnt even watch anything. On a good note the bed was comfy. this is the hotel on esplanade in darwin

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 25 February 2014
Dear Amanda M

Thank you for taking the time to post your review and I am very sorry to hear that your stay was not what you had hoped for. Our first floor of rooms with new bathrooms are back in service from this afternoon and will make a fantastic impact to the overall stay.

We do hope that you will come back and stay with us again and try out our "new" rooms.

Kind Regards
Carey Osborne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Darwin

Property: DoubleTree by Hilton Hotel Darwin
Address: 122 Esplanade, Darwin, Northern Territory 0800, Australia
Phone Number:
Region: Australia > Northern Territory > Top End > Darwin
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 38 Hotels in Darwin
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Hotel Darwin 4*
Number of rooms: 184
Official Description (provided by the hotel):
Overlooking the famous Darwin Esplanade and offering stunning ocean views, DoubleTree by Hilton Hotel Darwin is within walking distance of all major corporations and government offices in the city, the Darwin Convention Centre, Bicentennial Park and bustling downtown Darwin and Smith Street Mall. The hotel is also close to many Darwin shopping, dining and leisure options, including a nearby golf course, and offers easy access to Stuart Highway and Darwin International Airport, which is only a 15-minute drive. At this Darwin hotel, enjoy modern conveniences, recreational amenities and a friendly welcome. We will even greet you with our delicious fresh-baked cookie upon arrival. All of the spacious guest rooms boast thoughtful amenities including floor-to-ceiling windows, Juliette balconies, generous work areas and Wi-Fi. Upgrade to an executive room or suite for harbor views. Host a business or social event at this Darwin hotel with three flexible meeting spaces, all with the latest A/V equipment and a complimentary 24-hour business centre. Swim in the sparkling waters of the outdoor pool, surrounded by lush tropical gardens or simply relax in the sunshine with a glass of wine on the outdoor deck. Savour innovative Australian cuisine in the relaxed Poolside Restaurant, open daily for a full buffet breakfast, lunch and dinner. ... more   less 
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