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“Great Staff & Location makes amends for the tired hotel.”

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DoubleTree by Hilton Hotel Darwin
Ranked #6 of 37 Hotels in Darwin
Melbourne
Level 4 Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Staff & Location makes amends for the tired hotel.”
Reviewed 7 August 2014

Our stay at Double Tree Hilton Darwin was just pleasant. The staff were excellent, always helpful and friendly, the breakfast - buffet was satisfactory providing all the usual - cereal, fruit, juice eggs, bacon etc., we did not eat any other meals at the hotel as it is within easy walking distance of all of the city area and wharf precinct which offers some amazing restaurants. The hotel itself is very tired - corridors & carpet show obvious signs of significant water damage and are very stark. Our room had been redecorate - adequate without any real flair, the air-conditioner was interesting - extremely loud when running. The bathroom was small, but clean - shower, toilet & single vanity - glass sliding door to room - not ideal. The pool area was dated & small, but serviceable. Would I stay here again? For a short 2-3 night stay and the rate competitive - yes.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Decline1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 8 August 2014
Dear Decline 1959

Thank you for your comments and I am pleased to hear that your stay was a pleasant one overall. Our corridors were unfortunately adversley affected during our recent refurbishments and we are currently in discussions with our owner in regards to upgrading this area of our hotel.

Thank you once again and we do hope see you again one day soon.

Kind Regards
Carey Osborne
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (236)
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English first
Ottawa, Ontario
Level 6 Contributor
114 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 6 August 2014

The bottom line up front is that you will not find a better-located hotel in Darwin, with the DoubleTree by Hilton Darwin located just across from Bicentennial Park and within walking distance of much of Darwin's top restaurants and activities. The staff were also among the finest that we encountered during our month-long stay in Australia. The hotel itself is mid-range in terms of quality and services, but we have no significant criticisms to make. Recommended.

The DoubleTree by Hilton Darwin (at 122 The Esplanade) is one of several hotels along the Esplanade near downtown Darwin, just in front of bustling Mitchell Street, home to many of Darwin's more popular bars, restaurants and attractions. The hotel is essentially a waterfront property, overlooking Port Darwin. The location is walking distance from much of what you would want to see in Darwin, including Bicentennial Park, attractions like Crocosaurus Cove on Mitchell Street, restaurants like Hanuman, and several bars. Still within walking range you will find some of Darwin's historic sites and the rejuvenated waterfront area, which is quite nice.

Beyond the great location, the staff at this hotel are top notch. Darwin is interesting in of itself, but it is also more of a gateway city to the Top End of Australia (like Kakadu National Park or Litchfield), so having a good front desk staff who knows what is going on in the region is essential. We checked into the hotel on one night, but had to check out the next day for two days (for a trip to Kakadu) and then return to the hotel after that, and we naturally did not want to lug around all of our luggage with us. So, the DoubleTree held our luggage, free of charge, for two full days until we returned from Kakadu, despite them being busy with large groups coming through the hotel who took up a lot of their storage space. This is the definition of quality service.

Our room itself had a small Juliette balcony overlooking Port Darwin, and was adequate in all ways. The bed is arguably the most important part of any room, and our sleep quality was very good. The bathroom was of average quality, but we certainly had no complaints.

Overall, I can recommend this hotel without hesitation to anyone planning on staying in Darwin.

Room Tip: Any south-facing room will provide a view of Bicentennial Park and Port Darwin.
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  • Stayed September 2013, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Ippocalyptica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 8 August 2014
Dear Ippocalyptica

Thank you for your detailed review. It is great to see that your stay was such a pleasant one. It is very flattering to hear that you think our team are some of the best that you have seen during your month long journey within Australia. Thank you and I will pass on your comments to them - I am sure that they wil be as happy as I am to garner that sort of feedback !

Thank you once again and we wish you safe and happy travels.

Kind Regards
Carey Osborne
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Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

I had to go without a TV for the first night. I was than moved to another room the second night where the phone was not working - so I had to phone the hotel reception from my mobile for room service. Carpets are full of water marks in the passages. Definitely not worth the money spent.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Shahied D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 8 August 2014
Dear Shahied D

I sorry that your experience was not what you were hoping for and I do apologise for the maintenance issues that you encountered in your room. If I can assist you in any way on your next trip to Darwin, please do contact me and I will ensure that your stay is a smooth and hassle free one personally.

Kind Regards
Carey Osborne
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Canberra, Australia
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

Our stay at Double Tree Hilton Darwin was a very pleasant experience. The staff were excellent, always helpful and friendly. Meals at Double Tree Darwin were always of a high standard. This Hotel is within easy walking distance of all of the city area and wharf precinct and the views from our room of the busy harbour and the continual activity occurring there added greatly to the occasion. All in all a great holiday for us.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Clive M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 6 August 2014
Thank you for your post Clive M

I am delighted that your stay with us was such an enjoyable one across all aspects of the hotel. Our new menus are being very well received and I am pleased that you found the meals served by our kitchen team to be of high quality - I will certainly pass on your feedback to them.

Thank you once again and we hope to see you again in sunny Darwin one day soon.

Kind Regards
Carey Osborne
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Mt Martha, Australia
Level 5 Contributor
59 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 4 August 2014

There are two Double Trees - our was 122 The Esplanade. We had a great view of the harbor. Our room felt fresh and as if it has recently been renovated. It was a very pleasant walk into town along the esplanade. It was in a very quite location - we had a great nights sleep. Staff were very friendly and helpful.

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank Hoopersville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 6 August 2014
Dear Hoopersville

Thank you for your review. It is pleasing to see that you enjoyed your guest room with harbour views and the service extended to you by the team.

Thanks again and we hope to see you again on your next visit to the Top End.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 August 2014

Tired, grubby corridors but room was OK. Pool OK but freezing cold. Needs a bit of a tidy up and I am surprised by its star rating. Be aware that there are two Double Trees on the Esplanade and one looks much nicer than this one. Was ok but expensive for what it is. Would have no reason to stay there again or recommend it for any particular reason. Was more than Hilton, which was better.

Room Tip: Go to the Hilton or go to the other Double Tree site a few doors up.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 5 August 2014
Thank you for your review Chris B.

I am sorry that your stay was not what you were hoping for and sincere apologies that you left with a less than positive impression, your opinions are valued. Should you decide to revisit Darwin, please do reach out to me as I would like to be able to restore your confidence in the hotel and what we strive to deliver to our guests.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 August 2014 via mobile

This hotel is in a good and central location on the esplanade, efficient and friendly front desk staff. Needs some serious attention on the restaurant and guest room corridors, cleanliness and condition is poor. Housekeeping service was very poor too, they left our door ajar after they left cleaning the room with servicing the bathroom. Good set up in lobby for wifi access and computer access, bar staff very nice and friendly however drinks pricing. Gym is next door in the other Doubletree so maybe try that one next.

Stayed August 2014, travelled with family
Helpful?
Thank seekerSanFrancisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this review, 5 August 2014
Dear seekerSanFranciso

Thank you for your review. I am pleased that you enjoyed our complimentary Wifi access in our lobby and business centre and the service offered by our team. I apologise for the issue that you encountered with housekeeping and I will address this as a timely reminder with our Executive Housekeeper.

Thank you once again and we hope to see you again at a Hilton Worldwide hotel one day soon.

Kind Regards
Carey Osborne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Darwin

Property: DoubleTree by Hilton Hotel Darwin
Address: 122 Esplanade, Darwin, Northern Territory 0800, Australia
Phone Number:
Region: Australia > Northern Territory > Top End > Darwin
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 37 Hotels in Darwin
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Hotel Darwin 4*
Number of rooms: 184
Official Description (provided by the hotel):
Overlooking the famous Darwin Esplanade and offering stunning ocean views, DoubleTree by Hilton Hotel Darwin is within walking distance of all major corporations and government offices in the city, the Darwin Convention Centre, Bicentennial Park and bustling downtown Darwin and Smith Street Mall. The hotel is also close to many Darwin shopping, dining and leisure options, including a nearby golf course, and offers easy access to Stuart Highway and Darwin International Airport, which is only a 15-minute drive. At this Darwin hotel, enjoy modern conveniences, recreational amenities and a friendly welcome. We will even greet you with our delicious fresh-baked cookie upon arrival. All of the spacious guest rooms boast thoughtful amenities including floor-to-ceiling windows, Juliette balconies, generous work areas and Wi-Fi. Upgrade to an executive room or suite for harbor views. Host a business or social event at this Darwin hotel with three flexible meeting spaces, all with the latest A/V equipment and a complimentary 24-hour business centre. Swim in the sparkling waters of the outdoor pool, surrounded by lush tropical gardens or simply relax in the sunshine with a glass of wine on the outdoor deck. Savour innovative Australian cuisine in the relaxed Poolside Restaurant, open daily for a full buffet breakfast, lunch and dinner. ... more   less 
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