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“Great View”

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DoubleTree by Hilton Hotel Darwin
Ranked #7 of 36 Hotels in Darwin
Reviewed 21 August 2014

We stayed in early July 2014 which is start of the high season and hotel stay was expensive at this time. Hotel is very well situated close to city with harbor views. Room had a great view as we had specially requested. Rooms have been recently upgraded and are fine, lobby is quite run down though. Pool area is nice. We enjoyed our stay overall even though expensive. Hotel staff were very helpful when we misplaced our keycard.

Room Tip: Harbor view is a must. North side is sunny, though. Hotel is triangular in shape.
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  • Stayed: July 2014, travelled as a couple
    • Rooms
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2  Thank Killy-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded 27 August 2014

Dear Killy-12

Thank you for your review. It is great to see that your stay with us was such an enjoyable one. I am pleased to read that you liked our recent bathroom refurbishment and found the team to be helpful.

Thank you once again and we hope to see you again when you next visit the Top End. Remember to access our best rates guaranteed to visit doubletree.com

Kind Regards
Carey Osborne

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708 - 714 of 1,260 reviews

Reviewed 21 August 2014

There were serious communication/listening problems with staff that need to be improved. Pre check in there was(in booking correct rooms/dates) incorrect room was booked twice by booking over the phone and on arrival and then when we advised that previous people/person had urinated on the bed and floor in our room we were given another room which was good but had to wait for 5 and a half hours to get one. This customer experience was not a good one!

  • Stayed: August 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Leo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded 29 August 2014

Dear Leo L

I sincerley apologise for the issues that you have encountered at our hotel which were completely unacceptable. I have tried to reach you to no avail on the contact number we had in our system and have sent you an email at the address that we had on file.

I look forward to hearing from you soon.

Kind Regards
Carey Osborne

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Reviewed 21 August 2014

The rooms are comfortable, clean and modern however the corridors are run down and are in need of fresh paint and new carpet. The hotel is in a perfect location, right on the esplanade and in the city. Friendly, helpful staff. The breakfast was disappointing with the quality of food and the way it was cooked.

  • Stayed: August 2014, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Lyndsey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded 27 August 2014

Dear Lyndsey K

Thank you for your comments. I am pleased to advise that our new painter has started this week and that his focus will be to refresh our corridors as quickly as possible. Our team do go out of their way to look after our guests and I am happy that you found them all to be friendly and helpful.

Thank you once again. We hope to be able to welcome you back to DoubleTree by Hilton one day soon.

Kind Regards
Carey Osborne

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Reviewed 18 August 2014

Have stayed in many hotels in Darwin and found this to be at the better end of experiences. The restaurant was great for dinner and offered a standard cooked breakfast selection. The room was very comfortable and the bathroom amenities were above average compared to other hotels stayed at. The warm cookie on arrival is a nice touch and the staff were very helpful and polite.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded 20 August 2014

Dear Steven H

Thank you for your review andit is very pleasing to see that you had an enjoyable stay at our hotel. Our new bathrooms featuring the Crabtree and Evelyn Citron Range are a wonderful addtition to our hotel.

Our new menus have been in place for the last month and are receiving great reviews from our guests. We are happy that you had the chance to experience the great foodproduced by our kitchen team.

Thank you once again

Kind Regards
Carey Osborne

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Reviewed 18 August 2014

I enjoyed my stay at this hotel, it is in the stages of refurbishment, rooms are being upgraded to a very good standard. All of the staff were helpful and professional, especially the front office manager. thank you for your great customer service.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank deepseadiverandpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded 20 August 2014

Thank you for your comments deepseadiverandpilot

It is wonderful to see that our team were able to exceed your expectations during your recent stay at our hotel. Your acknowledgement of the team and Nathan, our Front Office Manager and the service that they provided to you is appreciated and I will be sure to share your feedback with them.

Thank you once again and we look forward to welcoming youback to our hotel again one day soon.

Kind Regards
Carey Osborne

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Reviewed 18 August 2014

A number of actions are taken to make a member feel valued. E.G. 1,Email prior to stay. 2, Made to feel very special on arrival. 3, Hilton Honors Logos everywhere. Lifts with special floors for Hilton Honors Members (In this case Level 8). 4,Welcome letter in room. I was given level 3, I spoke to staff, who casualy stated all rooms were the same. Obiviously not my room had a large motor running outside which ran 24 hours a day. Not good enough, I complained & was immediately moved to Level 9. My thoughts are if we are made to be so special, why would one be downgraded to Level 3 & not put on level 8 or 9 in the 1st instance.

  • Stayed: August 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Treva L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded 20 August 2014

Dear Treva L

Thank you for your review and I apologise that as a valued HHonors member that you were not allocated a room on our HHonors floor. This oversight, along with a review of our allocation system has been discussed with our Front Office team in order to prevent this re-occurring in the future. Thank you for bringing this to my attention.

Thank you once again and we do hope that you choose to stay with us on your next trip to Darwin. Please do not hesistate to contact me if we can be of any further assistance.

Kind Regards
Carey Osborne

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Reviewed 13 August 2014

There are two Double Tree hotels right next to each other make sure you stay in this one!

Hotel has been updated, all rooms have been renovated. New bathrooms are a highlight, they are clean & fresh. I love that this hotel has balconies although small, it is great to be able to open the door and get fresh air, when its not too humid!

Air con works well in most rooms.

The location is great, directly opposite the gardens and looking over the ocean. Easy walking distance to the city, restaurants and shops. The waterfront precinct is about a 15 minute walk away from the hotel location.

  • Stayed: July 2014, travelled on business
    • Cleanliness
    • Service
Thank amylou540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareyOsborne, General Manager at DoubleTree by Hilton Hotel Darwin, responded to this reviewResponded 15 August 2014

Dear amylou54

Thank you for your review and I am happy to see that your stay at our hotel was an enjoyable one. Our new bathrooms are fabulous - I am glad that you liked them.

Thank you once again and we look forward to your next visit. To access our best rates guaranteed, remember to go to doubletree.com to make your reservation.

Kind Regards
Carey Osborne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Darwin

Address: 122 Esplanade, Darwin, Northern Territory 0800, Australia
Phone Number:
Region: Australia > Northern Territory > Top End > Darwin
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 36 Hotels in Darwin
Price Range: £55 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel Darwin 4*
Number of rooms: 184
Official Description (provided by the hotel):
Overlooking the famous Darwin Esplanade and offering stunning ocean views, DoubleTree by Hilton Hotel Darwin is within walking distance of all major corporations and government offices in the city, the Darwin Convention Centre, Bicentennial Park and bustling downtown Darwin and Smith Street Mall. The hotel is also close to many Darwin shopping, dining and leisure options, including a nearby golf course, and offers easy access to Stuart Highway and Darwin International Airport, which is only a 15-minute drive. At this Darwin hotel, enjoy modern conveniences, recreational amenities and a friendly welcome. We will even greet you with our delicious fresh-baked cookie upon arrival. All of the spacious guest rooms boast thoughtful amenities including floor-to-ceiling windows, Juliette balconies, generous work areas and Wi-Fi. Upgrade to an executive room or suite for harbor views. Host a business or social event at this Darwin hotel with three flexible meeting spaces, all with the latest A/V equipment and a complimentary 24-hour business centre. Swim in the sparkling waters of the outdoor pool, surrounded by lush tropical gardens or simply relax in the sunshine with a glass of wine on the outdoor deck. Savour innovative Australian cuisine in the relaxed Poolside Restaurant, open daily for a full buffet breakfast, lunch and dinner. ... more   less 
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