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Palms City Resort
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Reviews (999)
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All reviewsgarden bungalowelectric bbqoutdoor spaexecutive villagreat locationhigh risetropical paradisedeckchair cinemastandard roomparliament housemitchell streetprivate balconytropical feelnice poolstay there againself containedacross the road
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Reviewed 18 October 2012

Really really really pleased! I was recommended this by the Flight Center. I had my own self contained cabin hidden amongst the tropical plants/trees. Very very clean. The staff are all extremely friendly and helpful in booking tours. Lovely pool to cool off in during the midday heat. Strongly recommend!!!! Hotel is central to everything you need and the madness of Mitchell Street but gives you the peaceful, quite surrounding to retreat to right on the Esplanade.

Room Tip: Select one of the self contained cabins.
  • Stayed: October 2012, travelled solo
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3  Thank DUSTYBOYCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palmsmanager, General Manager at Palms City Resort, responded to this reviewResponded 21 October 2012

Dear Guest, Thank you for taking the time to review your recent stay at Palms City Resort and all your positive comments regarding the property and the team. It sounds as though you experienced the property exactly the way it was designed to be experienced. I have passed all your comments on to my team – we all look forward to welcoming you back to the resort!

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Reviewed 16 October 2012

We had a superior motel room for our 4-nite stay and were very happy with our accommodation. We were given an upstairs room with its own balcony and small kitchenette. Our room was very clean and comfortable, and was cleaned daily. The housekeeping staff we saw around the resort were very friendly and always said hello or had a quick chat whenever we passed by. The resort is in a great location close to everything in Darwin CBD and directly opposite the Esplanade parklands. There is limited off-street parking but we had no problems finding a space each day during our stay. Darwin is an expensive city for holidays but I think this resort offers particularly good value.

The only fault (and it's very minor) is that the pool hours were listed as 6am to 10pm. However, we found that the pool was closed around 8am every morning for cleaning. This just happened to be around the time our toddler wanted to go for his after-breakfast swim, so it was a slight inconvenience to have to wait another 30-45 minutes. But on the upside, the pool was always spotlessly clean and lovely to swim in!

  • Stayed: October 2012, travelled with family
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3  Thank MMereW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palmsmanager, General Manager at Palms City Resort, responded to this reviewResponded 21 October 2012

Dear Guest, Thank you for taking the time to review your recent stay at Palms City Resort and all your positive comments regarding the property and the team. It sounds as though you experienced the property exactly the way it was designed to be experienced. As you have expressed the resorts location is perfect for business or leisure but it definitely has the tropical feel which does set it apart from some of the other inner city hotels. I do appreciate your slight inconvenience regarding the wait for our pool to be cleaned (I also have a toddler) however this time of day has seemed to be the most convenient for the majority of our guests for this daily procedure. I have passed all your comments on to my team – we all look forward to welcoming you back to the resort!

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Reviewed 13 October 2012

Stayed 7 nights in a villa, cleaning leaves a lot to be desired overhead fan was very dirty and dust was on the walls. Venue is well situated in great tropical setting but the service in the Breafast room let down the establishment, one morning they ran out of toast (supermarket was 5 mins away), the morning of departure on the Ghan they ran out of eggs as this is a weekly event you would think it would be better planned. Front desk staff were very helpful but the basics of an accomodation facility were lacking. Would not stay there again as it was not value for money.

Room Tip: Would recommend the Villas
  • Stayed: September 2012, travelled as a couple
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1  Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palmsmanager, General Manager at Palms City Resort, responded to this reviewResponded 14 October 2012

Dear Guest,
Thank you for taking the time to review your recent stay at Palms City Resort. I am disappointed that you did not find the cleaning of your villa to an appropriate standard and I will be following this up. Our guest comment cards, other reviews and recent AAA assessment reflect that our cleaning is of a particularly high standard however from your comments something has gone a miss during the servicing of your villa. I’m not sure if you mentioned it to reception during your stay as I have no record of such an issue raised? I am familiar with the day the kitchen ran out of eggs (as it is only happened twice in 5 years). This was due to a supplier not delivering the order on time. They had been contacted several times and each time it was promised that they were only 5 minutes away therefore a staff member was not sent to the supermarket. I do apologise for the inconvenience and anyone who had purchased breakfast that day was offered a reduction in the cost of breakfast. You are correct that we do know ahead of time the Ghan check out days as we have been accommodating Ghan passengers for the last 9 years and this had never been an issue before. I appreciate that you did not feel you got value for money however the vast majority of feedback also indicates that as the only 3.5 star property located in Darwin’s CBD our rates are extremely competitive (this is one on the many reasons we have so many Ghan passengers stay with us). I apologise again for not meeting your expectations on this occasion and assure you that the issues raised in your review are not common practice at all.

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Reviewed 13 October 2012

We loved this accommodation. The location was excellent and the facilties more than adequate. If you want a sterile room at a multi storey then this place isn't for you but I loved being in a bungalow that looked out over the park, while I listened to the guitarist playing at the bar the next corner over. Couldn't have asked for a better spot. The rooms aren't huge but they are more than big enough for a couple and the balcony gives you plenty of room to relax.

  • Stayed: August 2012, travelled as a couple
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1  Thank Leanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palmsmanager, General Manager at Palms City Resort, responded to this reviewResponded 14 October 2012

Dear Guest
Thank you for taking the time to review your recent and previous stays at Palms City Resort. It sounds as though you have experienced the resort in the way in which its design intended! I share your sentiments regarding a “sterile room at a multi storey” when you are on holiday. As you have expressed the resorts location is perfect for business or leisure but it definitely has the tropical feel which does set it apart from some of the other inner city hotels. We look forward to welcoming you back!

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Reviewed 8 October 2012

We stayed 1 night at this hotel. It was clean, with a nice pool and centrally in the city. But 135 euros was very much for what we got.

we arrived after a 30 hour flight from the Netherlands at the hotel, but we could not get in to our room earlier. That was a pity.

  • Stayed: July 2012, travelled as a couple
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Thank d r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
palmsmanager, General Manager at Palms City Resort, responded to this reviewResponded 9 October 2012

Dear Guest, Thank you for taking the time to review your recent stay at Palms City Resort. I am glad you found the resort clean, with a nice pool and good location. The resorts check in time is 2pm and unfortunately during the busy months our rooms may not be ready until this time. The best way to guarantee that you will have a room to check into immediately when arriving early from international flights is to book the night prior to arrival – which may not be in your travel budget. We do offer complimentary luggage storage when guests do arrive early and access to the pool whilst you are waiting for your room to become available. I’m sorry that you felt 135 euros ($170 AUD) was too expensive for what you got. That rate is very competitive for a Darwin city hotel which also included a full buffet breakfast for two ($40 in value).

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