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Review of Mantra Pandanas

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Mantra Pandanas
Ranked #3 of 36 Hotels in Darwin
Certificate of Excellence
Reviewed 1 August 2014

Only stayed one night in a hotel room. I believe apartments are also available. Our room was on an upper level and had a good view of the harbour. The room was spacious and clean and with mini bar and tea/coffee making. Everything worked as it should. The hotel is centrally located in the CBD and a block or two away from the Esplanade, nightlife, shops, restaurants and most attractions.
Efficient check in and staff were friendly and helpful. The breakfast was a basic buffet with precooked eggs, bacon, sides, pastries and cereal. Was in a hurry for an early check out so did not ask whether eggs could be cooked to order. DIY toast and condiments.
Based on my brief experience here I would recommend this hotel.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank TONY_B2257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave Pearson I, General Manager at Mantra Pandanas, responded to this reviewResponded 12 August 2014

Hi Tony_B2257, many thanks for your great review and for choosing to stay with us. We really appreciate you recommending our hotel and we hope to see you again on your next visit to the top end. Kind regards Dave.

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595 - 601 of 874 reviews

Reviewed 31 July 2014

Nice big rooms, good services, lovely staff and okay buffet breakfast BUT I had a cold shower both mornings during my stay - would be warm for a minute then very cold yet when I went to have a shower at night had great warm shower so the hotel's explanation in an earlier review doesn't ring true. If they get the showers right I would return.

Stayed: July 2014, travelled on business
Thank Denita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave Pearson I, General Manager at Mantra Pandanas, responded to this reviewResponded 12 August 2014

Hello Denita W,
Thanks so much for taking the time to review your stay with us and it's great to hear that you enjoyed the experience overall and also that you had a great warm shower in the evening. As mentioned previously, we have had an issue with the water temperature in some of the dual key apartments is in the early hours of the morning. However, now that it's getting warmer the fresh water coming into the property is at a higher temperature and heats up in the tank much faster. Thank you again for your comments and we do hope to welocme you back soon. Kind regards Dave.

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Reviewed 26 July 2014

I stayed at Mantra Pandanas in a one bed room apartment for a 5 night stay. The location of the Hotel is in the CBD a few streets back from the Esplanade and the main street of Darwin Mitchell Street. Easy walking distance.

The apartment itself was great. It was very spacious in the living room area and the bedroom was in the central part of the apartment. Having said that it does not have a window. This is great if you like your rooms pitch black at night for a good nights sleep.

The facilities in the room are what you would expect of apartment style accommodation. The rooms do look a bit tired in upkeep, for example, the wood was cracking on furniture, they walls have marks and dints on them from luggage. For a relatively newish hotel in Darwin, it hasn't been very well kept on the accommodation floors. This is evident when you step out at your floor.

Other people have mentioned the aircon is not up to standard. I can't fault the aircon, it did what it was suppose to and kept my room nice and cool.

I would stay here again. Staff are friendly and the lobby is well kept. You will notice a large number of workmen, mining staff staying here, however this is the same for all of Darwin. I would stay here again.

  • Stayed: June 2014, travelled on business
    • Value
    • Rooms
    • Service
1  Thank kurps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave Pearson I, General Manager at Mantra Pandanas, responded to this reviewResponded 29 July 2014

Hello kurps, many thanks for posting your review and it was great having you stay with us. We're delighted that you enjoyed the experience overall and that you would choose to stay again. We look forward to welcoming you back soon! Kind regards Dave.

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Reviewed 19 July 2014

We stayed 2 nights in June, arrived in the middle of the night, check in was very easy and quick. Nice clean rooms. Breakfast was included, very simple buffet style, staff not particularly friendly, on both days. Easy walk to centre of town, supermarket, restaurants, and down to the wave pool and wharf front. Not too far to walk yo catch buses to various attractions. It would hav been a nice stay except it was spoiled on our last morning on checkout. We ordered breakfast to take away on our last day as we were being picked up at 6.30am for a day tour to Kakadu. Hotel breakfast was only available at 6.30am. Anyhow we never got our packs because of a staff stuff up with our order. Our tour bus was on time at 6.30 so we went without our breakfast packs. We should have double checked the night before!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank PatriciaBall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave Pearson I, General Manager at Mantra Pandanas, responded to this reviewResponded 21 July 2014

Hi PatriciaBall and many thanks for posting your review. It's great to hear that you enjoyed your stay overall but sorry to hear that you encountered some issues with breakfast which I have addressed with our team. Our full buffet breakfast is available from 6am every day and you can even sneak in for a coffee before that. Breakfast packs are always available at reception for pick up and we are sorry that this was not communicated to you. Thanks for choosing to stay with us and we do hope to welcome you back soon.
Kind regards Dave.

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Reviewed 16 July 2014 via mobile

We have just got back last night from a fantastic stay here at the mantra the apartment and place is fantastic. The only down side is the fact that the pool isn't heated . The weather was so warm and nice but at one stage everyone was sitting around the pool but no one would go in.

Stayed: July 2014
1  Thank ADJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave Pearson I, General Manager at Mantra Pandanas, responded to this reviewResponded 21 July 2014

Hello ADJM, good to read that you enjoyed your stay with us and thanks for posting. We agree that even though the weather is warm the pool can be a little cool for some this time of year! Thanks for choosing to stay with us and we hope to see you again soon. Kind regards Dave.

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Reviewed 15 July 2014

Hotel was nice. Room was nice and comfortable. Was ruined by cold showers our whole stay. Reported to hotel and received excuses. They are happy to take your money and offer nothing in return. I don't mind spending more money to stay somewhere nice! But cold showers ! I feel ripped off ! I even paid to upgrade my room as it wasn't what I booked. Was not even offered a discounted price because of cold showers my whole stay !! Would never stay again !

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Alanna69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave Pearson I, General Manager at Mantra Pandanas, responded to this reviewResponded 21 July 2014

Hello Alanna69, many thanks for choosing to stay with us and for taking time out to post your review. Whilst it was great to read that you found our hotel nice and comfortable we are sorry that you experienced issues with the water temperature. Each apartment has an individual electric water tank with a 25L hot water holding capacity and with the current cooler weather particularly in the morning; the cold replacement water coming in takes longer than normal to heat up by the tank element. We do apologise for this and hope that you will give us the opportunity to welcome you back one day. Best regards Dave.

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Reviewed 11 July 2014

The room was beautifully clean, modern and of a good size, with a comfortable king size bed. We booked with Wotif and got a three night special which included breakfast and parking which was just perfect. We had no complaints and would definitely stay again at the special rate! Great quiet position with an easy round the corner walk to Woolworths, Post Office and local restaurants.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank suzziewoozie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dave Pearson I, General Manager at Mantra Pandanas, responded to this reviewResponded 14 July 2014

Hi suzziewoozie,
Thanks for posting such a great review and for choosing to stay with us. We're so glad that you enjoyed the experience and took advantage of our weekend special deal. Looking forward to welcoming you back soon!
Best regards,
Dave

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Additional Information about Mantra Pandanas

Address: 43 Knuckey St, Darwin, Northern Territory 0800, Australia
Region: Australia > Northern Territory > Top End > Darwin
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Darwin
#3 Business Hotel in Darwin
Price Range: £62 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra Pandanas 4.5*
Number of rooms: 336
Official Description (provided by the hotel):
Mantra Pandanas is the perfect accommodation option for travellers who are relocating to the Northern Territory or who are on a long stay work assignment. It is also a perfect base for travellers looking to explore NT's stunning natural beauty and abundant local tourist attractions Mantra Pandanas also features two Darwin conference venues which have been designed to equally cater for small meetings right through to theatre style professional presentation. Special occasions, events, functions, weddings and conferences can also be catered for with banquet facilities for up to 140 delegates. The resort offers premium onsite facilities guests can enjoy including, Table Forty Three restaurant and bar, lagoon style swimming pool, spa and fully equipped gym. Guest services include 24 hour reception, internet lounge and business area, tour desk and tour booking service. ... more   less 
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Also Known As:
Mantra Pandanas Darwin
Mantra Pandanas Hotel Darwin

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