I don't complain about our stays away BUT felt that I had to this time.
I booked a two bedroom river view apartment for family of 5.My husband checked us in (we were given room 3206 that looked straight at high rises)whilst I had to meet family at a near by restaurant.When we returned late that evening I said "where is the river view?"as there was none also the foxtel never worked, the rooms were hot,very small and confined.
I phoned reception the next morning and asked if they considered the room they had given us was a river view apartment only to be told NO it wasn't and that there had been a mix up,and asked if we would like to move NEXTDOOR 3205 as it was a river view apartment and that they would reimburse us.Oddly though our daughter was staying directly beneath us in a standard 1 bedroom apartment 3105...something does not add up??
So we moved only to fine that the River view was off the main bedroom tiny balcony with no seating??...There were no pillows for the main bed,no towels at all, foxtel had no signal and there were two broken drawers in the main bathroom..I felt we went from bad to worse....after mentioning all of the above to reception in time some things were rectified ie pillows and towels.
When we checked out we were given free parking $50 and not charged $44 for the roll out bed.
We paid $660 for the river view apartment so based on the fact we were not given a river view apartment at all and after working out costs found that we should have been reimbursed $164 dollars???So in the end I think we still lost money.
I have never ever had to complain about any issues at other places we have stayed at,this just ruined our weekend.
One thing I will say THANK YOU to your staff member Danielle at reception that tried in vain to fix all these issues she was very helpful and apologetic if it wasn't for her I wouldn't have anything nice to say.
Would seriously think about recommending this place to family and friends.
- Official Description (provided by the hotel):
- iStay River City overlooks the Botanic Gardens and the CBD, and offers centrally located Brisbane accommodation. Hotel apartments at iStay River City are known for their contemporary style, convenience and amazing views. With a selection of 1 and 2 bedroom apartments, each boasting full length windows, full kitchen and laundry amenities and balconies averaging 20m² to really take advantage of the views and alfresco lifestyle, iStay River City is the choice of discerning business and leisure travellers. To be able to bring you exceptionally low rates, iStay hotels offer a different and more flexible level of service. If you have chosen to stay at an "IStay" property, you will receive the best available unserviced rate. You will have the choice of cleaning service options, at an additional cost upon check in at your Hotel. If your length of stay is for more than 7 nights you will receive a complimentary full cleaning service in the middle of your stay. If you are staying more than 12 days you will receive this service every 7 days. Amenities included in iStay properties: Tea/Coffee Starter Pack, Bath Towels, Bath Mat, Soap, as well as Kitchen consumables (Tea Towel, Cleaning Cloth, Dishwashing Liquid and Powder). Amenities not included in iStay properties: Hand Towel, Face Washer, Shampoo/Conditioner/Body Lotion, Laundry Powder, Scourer and Tissues. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Oaks Hotels and Resorts, Expedia, Hotels.com, TripOnline SA, Evoline ltd, Ebookers, HotelQuickly, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your iStay River City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Istay River City Hotel Brisbane