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“Impressive customer service!”

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Mantra Terrace Hotel
Ranked #50 of 157 Hotels in Brisbane
Melbourne, Australia
1 review
“Impressive customer service!”
4 of 5 bubbles Reviewed 13 January 2013

We were impressed with our stay last night at the Diamant Hotel. The location is great. Short (10-15 minute walk to the city). The customer service we received by the reception staff was outstanding. The room although compact was spotless and well appointed. The extra touches such as quality toiletries, coffee bags and tea was very much appreciated. Our breakfast (cafe/ bar attached to the hotel) was delicious, the staff were attentive and friendly.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elke L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamantHotelBrisbane, General Manager at Mantra Terrace Hotel, responded to this review, 16 January 2013
Dear Elke,

I am delighted to hear you enjoyed your recent stay at Diamant Hotel Brisbane and were impressed with service provided by our loyal staff!

Your feedback is highly appreciated and we look forward to welcoming you back on your next Brisbane visit! Please feel free to call us directly should you need any help with your future reservations.

All the best and hopefully we will see you soon!

Warmest Regards
Branka Indic
General Manager
Diamant Hotel Brisbane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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664 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Canberra, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 January 2013

Our stay at the Diamant Hotel Brisbane was amazing. When we called to book the staff member was very pleasant and very attentive to our requirements of a room - there was no push to upgrade or anything. Upon arrival the counter staff were very professional, personable and ensured our stay was memorable (which it was). We were here due to my birthday and friends giving us a dinner cruise. The hotel supplied us with a bottle of champagne for the occasion and also when we turned the TV on it came up with Happy Birthday Caroline - how personable and awesome that was. The staff were so helpful with directions on where we wanted to go and have an excellent knowledge of the Brisbane area. The beds are so comfy - we did not wake with aches like some hotel beds. We highly recommend this hotel and the after service is outstanding as well. Caroline and Paul Osborne

Room Tip: We had a standard room facing the street and there was no street noise what so ever.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolinePaul6265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamantHotelBrisbane, General Manager at Mantra Terrace Hotel, responded to this review, 16 January 2013
Dear Caroline and Paul,

Thank you for taking the time to write such a lovely review. Your kind words mean so much to us!

I am very pleased to hear that you were impressed with our loyal staff and enjoyed your stay with us on such a special occasion, your Birthday!
Thank you for recommending us to your friends and family and taking the time to share your experience on Trip advisor.

We very much look forward to welcoming you back on your next visit to Brisbane!

Warmest Regards
Branka Indic
General Manager
Diamant Hotel Brisbane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed 11 January 2013

... I've kept meaning to jump on and write a quick thanks for weeks now, finally have time to say it... THANKS! I stayed at the hotel in the beginning of Dec. Myself and partner had booked the basic standard room for the weekend as we had a wedding to attend and were also heading out for a costume party. The hotel had given us a complimentary upgrade which was great so we had a balcony, but due to having several friends from out of town going to get ready in our room there just wasn't enough space! The hotel was almost booked out so we couldn't get one of the suites on the top floor but one of the girls at the desk suggested we have a look at a wheelchair access room on the first floor. BINGO! No balcony, double bed rather than king but huge amounts of space in the bathroom for us all to get dressed. We were so pleased! To top it off we even got a bottle of sparkles free!! We thought we were being nuisances but staff were so caring. Terrific service. All I can say is thank-you and we recommend you to everyone we speak to. After reading some other posts all I can say to anyone who stays that has a problem is - talk to the staff and they will bend over backwards to help...

Room Tip: If you're going to have a few people getting dressed up and ready to go out, then forego a balco...
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcus D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamantHotelBrisbane, General Manager at Mantra Terrace Hotel, responded to this review, 16 January 2013
Dear Marcus,

Thank you for taking the time to write a review following your recent visit. We were thrilled to welcome you as our guest. I have passed on your wonderful review to our team to enjoy. We are all dedicated to ensuring your time with us is truly memorable so it was a pleasure to read that we not only met but exceeded your expectations and that staff was able to help with room change request.

Again, thank you for your time and everyone here at Diamant Hotel Brisbane is looking forward to welcoming you back on next Brisbane visit!

Warmest Regards
Branka Indic
General Manager
Diamant Hotel Brisbane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mooloolaba, Australia
1 review
5 of 5 bubbles Reviewed 8 January 2013

I booked via the hotel and from this moment until the end of our stay the staff went above and beyond to ensure top standards of customer service were met.

The reception staff were always pleasant and helpful in assuring room service and taxis were prompt, the hotel food was very flavourful and filling (be it bircher muesli or salt and pepper squid) and the cocktails were delicious made with fresh fruits and original ingredients.

Last but not least the rooms are VERY clean.

On our return to Brisbane we intend to stay with the Diamant Hotel as it was a truly enjoyable experience, an added touch to an already wonderful holiday.




  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elisha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamantHotelBrisbane, General Manager at Mantra Terrace Hotel, responded to this review, 10 January 2013
Dear Elisha

Thank you for staying at Diamant and posting such a lovely review of your experience! It was an absolute pleasure having you stay with Us!

I am so happy to hear that you have found service provided by all the staff, even before arrival, to be outstanding and enjoyed the food at O Bar and Restaurant.

Please feel free to contact us direct again on your return to Brisbane as we would love to welcome you back!

Warmest Regards
Branka Indic
General Manager
Diamant Hotel Brisbane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 3 January 2013

The Diamant Hotel in Brisbane seems to be a well constructed solidly built small residential building. I would guess that it is built from tiltup concrete panels with possible use of post tensioning which would allow for cost savings during the construction phase. A modest design phase budget would have been allowed for with nice use of shadow lines in lieu of cornices in most feature areas and with high quality fittings being used throughout.

Particularly of note is the perfect tiling in the bathrooms with a good fall gradient being used for water waste from the shower.

The rooms are small but well fitted out and the location nestled in between the Brisbane City and Fortitude Valley is convenient if patrons wish to flit between both. The service is great and on the whole I would rate this stay as more enjoyable than the Big 4 Caravan Park in Batchlor NT.

Room Tip: Ask for non-eastern facing rooms if you don't want to get the hot sun first up in the morning.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamantHotelBrisbane, General Manager at Mantra Terrace Hotel, responded to this review, 10 January 2013
Dear Daniel

Thank you for staying at Diamant Brisbane and taking the time to post a review. I am very pleased to hear that you had a pleasant stay with us.
We are all looking forward to welcoming you back to Diamant on your next Brisbane visit!

Warmest regards
Branka Indic
General Manager
Diamant Hotel Brisbane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 1 January 2013

Stayed here for 2 nights, was close to work and easy access to the mall and other amenities. Great sleep, came home and purchased the bedding they use in hotel.
Service at the front desk was very helpful, called a cab for me and it arrived in 5 minutes


  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DenTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamantHotelBrisbane, General Manager at Mantra Terrace Hotel, responded to this review, 10 January 2013
Dear Den

Thank you so much for taking the time to post a review about your experience at Diamant Brisbane!
Glad to hear that you liked our bedding and purchased the same for your home, and thank you for acknowledging our staff loyal staff.

Again, thank you for your time and we all look forward to welcoming you back, hopefully soon!

Warmest regards
Branka Indic
General Manager
Diamant Hotel Brisbane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Helens, United Kingdom
1 review
5 of 5 bubbles Reviewed 20 December 2012

I visited Brisbane in November with my parents spending 3 nights at the Diamant.

Even before we arrived in Brisbane I was very happy with the sevice we received. As a disabled guest, accessible accommodation is of vital importance to me and the hotel staff were extremely helpful in ensuring that the room provided would both meet my needs and be able to accommodate 3 people.

From the moment we arrived we were impressed with the hotel. The staff were very friendly and helpful. Our room exceeded our expectations; very spacious and well decorated with excellent facilities and a nice view of the city. Despite the room (suite) we were given not actually being 1 of the hotels accessible rooms (due to there being 3 of us) the facilities were perfectly suitable for me.
I found the hotel's WIFI service very useful. The restaurant adjoining the hotel was also a highlight. A small place, with a nice atmosphere, friendly service and great food.
The only reason I haven't given 5 stars for location isn't anything to do with the hotel itself. Spring Hill is quite a hilly place which I found difficult as a wheelchair user. Also there aren't many shops or other restaurants nearby.

Overall we had a great time and would definitely reccommend this hotel to others.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiamantHotelBrisbane, General Manager at Mantra Terrace Hotel, responded to this review, 26 December 2012
Dear Lee,

Thank you for staying at Diamant Brisbane and taking the time to post such a lovely review!

I am so glad to hear that you had a pleasant and comfortable stay with us and found our loyal staff to be friendly and helpful.
It was an absolute pleasure having you stay with us and we are all certainly looking forward to welcoming you back to Diamant on your next Brisbane visit.

Warmest Regards

Branka Indic
General Manager
Diamant Hotel Brisbane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Terrace Hotel

Property: Mantra Terrace Hotel
Address: 52 Astor Terrace | Spring Hill, Brisbane, Queensland 4000, Australia (Formerly Diamant Hotel Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Best Value Hotel in Brisbane
#38 Romantic Hotel in Brisbane
#47 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mantra Terrace Hotel 4*
Number of rooms: 84
Official Description (provided by the hotel):
Next time you're looking for a Brisbane hotel, stay in a Hotel Room or Studio Suite at Mantra Terrace Hotel. With modern comfort and the very latest in facilities such as WiFi (fees apply) and iPod dock in every room. Experience world-class service mingled with those little things that mean a lot like complimentary newspapers and Fitness First gym passes as well as hair straighteners. You'll love the O Bar and Restaurant conveniently situated onsite and open Monday to Friday for breakfast, lunch and dinner. It is also open on Saturday and Sunday for breakfast. Room service is also available. Visit the Valley to listen to great live music or a little fun and funky shopping. Fortitude Valley is just a pleasant stroll away and is home to some of Brisbane's coolest bars, al frescos and restaurants. With Central Station practically on your doorstep and the airport only 13 km away, you're never far from anything when you stay at Mantra Terrace Hotel. ... more   less 
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Also Known As:
Diamant Hotel Brisbane - By 8 Brisbane
Portal Hotel Brisbane

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